The advent of hybrid working and the increase in the number of communications channels has resulted in companies needing new KPIs and analytics to enable them to manage and optimise … Read more “Two Minutes To Understand How To Manage Your Communications With Advanced Analytics”
If you need to start driving better ROI for your business’s IT projects, you’re not alone. In fact, according to this year’s State of IT report, 50% of organisations plan … Read more “Better ROI for IT Projects: 5 Ways To Get It Done”
The challenges faced by the NHS are no secret. Growing backlogs, continuing difficulties in hiring and retaining staff, and increasing monetary pressures mean that our health and care systems must … Read more “Connect, Communicate and Collaborate: Examining the Crisis of Communications in Secondary Health and Care”
Did you know that almost nine out of ten Microsoft Teams customers are planning to opt for a third-party phone solution to manage their phone calls? The phone remains an … Read more “Two Minutes To Understand How To Integrate Your Phone System With Microsoft Teams”
The dawn of the hybrid work era, combined with the looming PSTN switch off deadline, have contributed to the accelerated adoption of unified communication as a service (UCaaS). Already worth … Read more “How Do BT and RingCentral Help Customers Switch to Cloud Communications?”
It has been just over 60 days since I started my journey as CEO of RingCentral, and it has been a whirlwind of listening, learning, and planning. I wanted to … Read more “The first 60 days as RingCentral’s CEO”
Back in 2021, HM government launched the National AI Strategy. This strategy sets in place the government’s vision for a public service that truly harnesses the power of technological innovation. … Read more “More Than a Chatbot: How Can the Public Sector Use AI in Communications?”
England’s Local Governments are currently facing economic turmoil. It has recently been reported that there is a £3bn funding black hole caused by inflationary costs and soaring demand for services. … Read more “Crystallising Council Communications: Exploring How Local Governments Communicate”
‘Ask the Expert’ is a series of interviews RingCentral runs with influential thought leaders from around the world, including UC and CX consultants and analysts. In this series, we aim … Read more “Ask the Expert: How Can Technology Help Reduce Psychosocial Hazards in Today’s Contact Centre?”