We are excited to introduce our new call handling enhancements, specially designed to empower small and medium-sized businesses. With a commitment to user-friendly design, we’ve improved our call handling to … Read more “Introducing More Intuitive and Empowering User Call Handling”
2022 was a pivotal year for our ESG (environment, social impact, and governance) program. We’re incredibly proud of what our teams have accomplished and the support from throughout the company. … Read more “Now available: The 2022 RingCentral Impact Report”
Customer experience is critical to business success today. Companies that are doing it well in 2023 know one thing for sure: technology can be a huge help. Streamlined workflows also … Read more “Top Customer Experience (CX) Innovations: Summer 2023”
As the digital age gains ground, communication channels such as email, texts, and instant messaging have also grown. With the rise in new communication channels, it may seem like phone … Read more “Value of voice communication: 7 stats you need to know”
Security breaches have become increasingly prevalent in all industries. And, they pose serious risks to businesses. These breaches occur when hackers gain unauthorised access to sensitive information. These may include … Read more “How a Security Breach Can Impact the Value of Your Brand”
Being a small business owner can sometimes feel overwhelming. You don’t have a large team to handle multiple projects and you often need to wear several hats: project manager, receptionist, … Read more “7 ways a phone system helps your small business look bigger”
By Michael Helmbrecht (VP of Product Management) We’re excited to announce that RingCentral is acquiring products from Hopin, a leading provider of audience engagement software solutions, which includes the award-winning … Read more “Transforming the Future of RingCentral Video Collaboration with the Acquisition of Hopin Events and Session Platforms”
No matter the size of the organisation, providing a great customer experience (CX) should be a priority. Research shows: 4-8% higher revenue for businesses excelling at CX 92% higher CX … Read more “Announcing RingCX: An AI-Powered, Agile, and Complete Contact Centre”
Part of what makes team messaging an essential communication tool is its convenience. You can leave a message, link, or file for a colleague at any time, and they can … Read more “Embrace the Emoji: A Fun and Efficient Way To Respond to Team Messages”