RingCentral has been, is, and will continue to be committed to protecting our customers’ data, within Europe and the UK or wherever you may be located. We are listening to our customers and their concerns about data handling and data transfers as well as the changing regulatory landscape with GDPR, Schrems, Schrems II and the subsequent European Data Protection Board (EDPB)’s recommendations on supplementary measures. This means protecting data, keeping it in Europe, limiting access to only in-Europe personnel where possible and retaining the data for the time needed, and not more.
We are proud of our existing practices:
As part of our ongoing commitment to being a trusted partner to all of our clients, we are expanding our technical infrastructure for European and UK customers, and hiring locally to support that infrastructure and our European customers. This technical infrastructure will be in place by year end 2021 and will be locally staffed with EU-based operations and support by the middle of 2022.
In addition to our compliance with privacy and security requirements, we are committed to providing complete peace of mind. All European customers will be deployed in our Europe resident infrastructures, which will host European customer data and support the provision of our services from within Europe.
Taken altogether, this means that RingCentral is continuing to drive improvements to support local and global regulations and customer requirements, including the localisation of our operations and infrastructure in Europe, so that customer data is collected, processed and stored in Europe, customers are provided with in-Europe support teams, systems are managed by European personnel, and data is processed outside of Europe according to our Standard Contractual Clauses.
As a leader in unified cloud communications as a service and with customers and partners spread around the world, RingCentral has been committed to the best protection for the handling of data, no matter where that data is located.
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