The rise of remote working
In the UK, the number of remote workers increased by 25% in the decade from 2008 to 2018. That rate was mirrored in mainland Europe. As digital capability transformed the way we live inside and outside of work, it shaped our behaviour and expectations. Post-pandemic, it’s anyone’s guess what percentage of the workforce will keep working remotely. One thing’s for certain – the country won’t be ‘going back’ to work.Download ebook
What are the benefits of remote working
Remote working comes with a plethora of benefits not just for employees, but for managers and employers too. With remote employees looking to make work fit around their own daily schedules, many now have the opportunity to create a working environment that works for them. The remote employee can juggle childcare and home life alongside their work duties and tasks in a more flexible working environment, ultimately restoring a better work-life balance.
Benefits for remote managers:
Remote managers now benefit from having the tools and technology at their fingertips to manage their team efficiently from a distance. Without the distractions of the office, team leaders can focus less on the demands of daily face-to-face meetings and a stressful commute, and more on guiding their team members through their daily duties from afar, delegating effectively and reaping the rewards of improved productivity.
Benefits for business leaders:
For business leaders, the benefits of remote working are manifold. Introducing a structure of remote teams means you can put greater focus on the health and wellbeing of your staff. Improving trust in a remote working environment means happier healthier working relationships across your organisation. This, in turn, means you can improve productivity, efficiency and staff longevity all while also driving down the costs of expensive office space and other operating costs of running a successful business.
Whether you think working from home is a blessing or a curse, we look at remote working from an employee perspective, examining the advantages of a more flexible working environment.
Did you know that remote working can significantly improve the day-to-day running of your business? We look at staff productivity and staff longevity among many other benefits.
Looking at the benefits that home working can have on your customers and how you can continue to put them first, we examine how remote working can have serious advantages for your customer experience.
Already a customer and need help working from home?
How to get started with remote working
Making the move from a bricks and mortar office to becoming a remote business can be daunting. We’ve put together some guides and resources with our top tips for working remotely to help you to hit the ground running and support your remote workers.
Our handy Guide to Remote Working webinar gives you a great place to start with tips on how to run a remote business as well as best practice for managing remote employees and embracing flexible working.
From choosing the right technology to suit your business, to tracking progress and productivity, our handy articles give you a rundown of best practice in working remotely and setting up a home-based business.
Explaining what VoIP is, and how to get started with your VoIP server in your home office and at work, our handy guidance gives you step-by-step expert advice on how to embrace the future of hosted telephony.
How to make remote working successful for your business
Looking for ways to tailor your remote business to create a working environment that works for you and your remote workers? Take a look at our curated resources on how to build best practice, introduce the best processes for a home office and support your remote teams from a distance. Here’s some blogs to get you started:
Running a remote contact centre may seem like a minefield, but here’s how it can actually contribute to your day-to-day business resilience, broaden your talent pool and drive down excessive office space costs.
Struggling with how to choose the right remote working tools to suit your business? Check out our handy rundown of the top VoIP telephony solutions fit around your teams and streamline your working day processes.
Business leaders are reassessing the pros and cons of remote working. Examining how home working can help with productivity and staff retention- our helpful article gives step-by-step guidance on introducing a remote working policy for your business.
From significant cost savings to improved work-life balance and the health and wellbeing of your workforce, here’s our run-down of why you need to embrace the digital transformation and keep up with the cloud.
Remote Work Video resources
Looking for quick, digestible resources on how to implement and adopt your remote working strategy?
Our quick step-by-step video guides and handy webinars give you an insight into remote working best practice, guidance on how to use your RingCentral app on the move, and useful software demonstrations so you can make the most of the tools and solutions available to you and your teams.
How to use the RingCentral Mobile App for remote working
A Guide to Working From Home
Prerecorded Webinar: RingCentral Demo
Prerecorded Webinar: RingCentral Demo #2
A guide to remote working
Prepare your business for remote work through cloud communications. RingCentral Office ensures business continuityDownload ebook
Remote contact centre: best practices for managers and call centre agents
Moving your contact centre online can seem like an impossible task. With the headache of finding a solution which specifically meets your business needs and the stress of deployment and training team members on a new system, we’ve compiled all your critical resources for business planning and running your newly remote contact centre business.
Start with these blogs:
Looking to enable and encourage your contact centre agents? We’ve put together our top tips on how to optimise productivity, effectively delegate call centre work from home and manage your remote team.
It’s a dog-eat-dog business at the best of times, so how can contact centres stand out from the crowd in an even more competitive, post-pandemic world? Read the blog to get some valuable advice.
This article gives you tips on how best to use your cloud solutions to delegate, support and enable your contact centre agents as you and your team work remotely.
A rich resource of information all about managing a remote contact centre, our dedicated hub gives you all the tools and know-how from best practice in building call scripts and call management tips to master an omnichannel experience for your customers.
Tips for Managing Remote Employees
Managing remote teams can be challenging. Adapting to a totally different work environment and learning to adjust to a different management style takes time. We’ve put together a selection of resources to help you to oversee and manage a virtual team more effectively. With tools and solutions allowing you to use video calls, team chat and collaboration to improve remote team communication, there are many ways to manage your team even more efficiently than before.
While team members are dispersed, some find teamwork more of a challenge. Here are a few of our ideas on how to get your staff collaborating more effectively as a remote team.
With a vast and sometimes lonely nine-to-five working environment stretching before us at home, prioritising and managing your time can be challenging. Here are some tips for improving productivity and time management at home.
Happy staff means higher engagement and lower attrition, all of which leads to happy customers. Here are our top tips on how to look after your team members’ mental health by promoting a better work/life balance from home.
Empower your agents, improve remote team communication, monitor productivity and build a work schedule that works for you and your team. Check out our guide to managing home working agents.
Looking for ways to drive a successful sales team while working remotely? Read our ultimate survival guide on how to continue to drive leads, keep team morale high and measure and assess productivity.
In a world where you and your team members are constantly ‘switched on’, how do you avoid burnout? We take a look at some of the best ways to mitigate work-related stress and rise above the constant ‘noise’ of being accessible 24/7.
How to succeed at working from home
Have you mastered your remote working strategy?
Our curated selection of resources helps you to fine-tune your home working schedule, find the best tools to fit into your working routine and make the most of the advantages of your remote work environment.
Are you making the most of being mobile? Here’s our ultimate video guide to using the RingCentral Mobile app to enable you to work wherever you want, whenever you want.
What if your commute consisted of a few steps between your palm-framed hammock to a sun-drenched cabana? Read our article on the rise of the digital nomad in a new age of remote employment.
Need all the necessary know-how in one digestible resource? We give you a rundown on the Cloud First Policy and how it encourages digital transformation in public sector organisations.
Now, more so than ever, meetings need to be engaging. Check out our top tips on how to use video calls, keep to the agenda and optimise interactions in your virtual team meetings.
Video calls can bring your remote team together, but how do you know where to start? Check out our video conferencing 101 to give you the best insight into sourcing the video communication solution that suits your business.
How technology enables companies to go remote
Your cloud communications solutions are the ultimate enabler when it comes to going remote. Take five and check out our top articles on how to make the most of technology and improve productivity while working remotely.
Here’s three blogs to start you off:
From broadening your horizons in terms of the talent pool, to keeping up-front costs as low as possible, the benefits of UCaaS are manifold. Take a look at some of the key reasons why fledgling startups should invest in a UCaaS solution.
Streamlining your communications can have a huge effect on employee engagement and means you can combine all your communications in one place, making collaboration much more accessible.
Check out our back to basics breakdown of how IT has shaped business communications and the future for voice, video and AI.
Team Collaboration Tools
Online conferencing tools
Meeting remotely just got a whole lot easier. Our ultimate video conferencing solution enables you and your team to connect from anywhere with integrated video conferencing, screen sharing and instant messaging.
All-in-one desktop app
Our desktop app means you have access to all the key communications you need with a comprehensive business phone, team messaging, video conferencing capability and all your contacts in one place meaning you can do more from anywhere.
Cloud phone system
Our modern business phone system means you can future-proof your business, deliver business continuity and resilience and drive down costs with a solution you can easily scale up and down in tandem with your business growth.
Digital engagement platform
The future of digital customer service is here. Our single one-stop platform helps you give control back to your customers, allowing them to build stronger relationships with you and your brand. The omni-channel approach allows you to aggregate messages from all digital channels to drive better customer satisfaction.
Contact centre solutions
Revolutionise your customer relationships with our cloud contact centre solutions. Drive omni-channel customer routing, optimise your workflows with key software integrations and streamline your agent management processes all via our intelligent cloud platform designed specifically for contact centres.