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There are many benefits to recording your business phone calls.
Whether you want to record all employee calls for training purposes, keep an mp3 file of a Q&A for marketing purposes, or want a log of your internal meetings to save note taking, being able to record calls can come in very handy easily.
In an increasingly hybrid or virtual workplace, recording meetings, conferences, and phone calls become even more important as disparate teams learn how best to manage their communications.
But knowing how to record your phone calls isn’t always straightforward. As there is no built-in record function for iPhone or Android operating systems, we’ve outlined a few methods for how you might go about recording your business communications.
How to record phone calls on iPhone
With all its undeniable qualities, it may come as a surprise that your iPhone doesn’t have an “off the shelf” call record function.
However, you can use a few ways to use your iPhone to record your business calls, mostly involving a third-party call recording app.
The TapeACall app is a popular choice for iOS users looking to record their phone calls. The app allows you to record the calls you make on your iPhone without creating a new dedicated phone number. The app allows businesses to create a conference call where one participant is the TapeACall administrator. While the downloadable MP3 audio file makes it a handy app for recording, filing and sharing your calls, the process of setting up and merging your calls can prove a little admin heavy.
The Rev Call Recorder is another go-to option for iPhone fans. Free of charge, it also offers a payable option to transcribe your calls so you can see your conversation in text format after your call has ended. For businesses wanting to examine calls for training purposes, or those conducting interviews or Q&As for customer testimonials, for example, this transcription feature can come in useful. Again, you will need to merge the calls to begin recording, but once your call has ended, you’ll have easy access to the recording, which will be automatically saved in the app for you to download, listen back to and file away.
How to record phone calls on Android
It can be even harder to find an app for call recording on an Android device, as there are often restrictions that block many apps from enabling the function.
Like with the iPhone, there isn’t any in-built function for recording calls, but there are a few well-known applications that provide a loophole and allow you to record your phone conversations on your Android phone.
1. RingCentral app
Don’t forget, if you’re looking for an easy to use app for all your communications needs, including call recording, the RingCentral app is also a great option. Compatible with both Android and iPhone mobile devices, the app allows you to record your calls straight from the calling platform, so you don’t have to worry about switching platforms or having to merge calls. You can choose whether you want to record a phone call automatically, on a case-by-case basis, or you could even pre-set your call recording preferences to record only inbound, outgoing calls or calls from or to specific users or departments.
2. Google Voice
One of these is Google Voice. Arguably one of the most popular apps for voice recordings on both Apple and Android cell phone devices, the Google Voice app allows you to access smart calling across all devices. This means you can record your calls and even access voicemail by creating a bespoke Google Voice number and routing it to your mobile handset. One key limitation of Google Voice, though, is the fact that the record function only works for incoming call options, so if you want to record outbound customer or internal calls as well as incoming calls, this might not be quite the right application for you.
3. Cube Call Recorder
The Cube Call Recorder app is another popular app for Android users looking to record voice communications. Allowing users to record not only phone calls but also calls that take place over Skype, WeChat and some other platforms, this is an app that allows great flexibility if you’re looking to record personal calls as well as business communications. The app is feature-rich and versatile as it allows you to create a list of contacts to exclude from automatic recording, and you’ll also have the chance to snip out sections of your conversation mid-call if you only need to record a specific part of your conversation.
Things to consider before you record a professional call
If you’re planning to record all or some of your business phone calls, it’s also worth considering that the quality of your call, if you’re using a VoIP service, will depend on the quality of your connection. Don’t expect a flawless recording or an accurate accompanying transcription if your broadband strength is poor. As with any professional business call, make sure you have sufficient bandwidth to carry your calls, whether it be a video meeting, a conference call or a quick catch-up over the phone.
It’s also worth considering doing a ‘practice run’ of your phone call, especially if you’ve just downloaded the app from the app store but are not familiar with it yet. While many apps record automatically, some require a more manual process of merging your calls which means it’s advisable to acquaint yourself with the process before you launch into recording your first professional call. Trial out a call recording with a colleague or a friend first to make sure you grasp how it all works.
One other key thing to consider when planning to record a phone call is whether you have the legal right to do so. Legally speaking, each country (and in the case of the USA, each state) may have different laws and protocols around recording phone calls. Ensure you have permission to record a phone call crucial, regardless, as a matter of etiquette if not dictated by law.
Legal Issues With Recording Phone Calls
As different countries have different legislations and protocols governing the act of recording your phone calls, it’s worth taking a little time to establish what you have the right to do.
It might be the case that recording your phone conversation is fine, provided you have prior consent from the other party. But make sure you know whether you must adhere to your local legislation, or that of your call recipient, as these may vary, especially if your customers are based overseas.
In the UK, for example, it is legal for individuals to tape a conversation so long as you do not share that data with a third party without consent. GDPR (the legislation around the sharing of data) dictates that this would breach the law.
In some states in the USA, it is legal to consent from the call recipient before recording a phone call. It is completely illegal in other countries, so it’s best to be aware of the legislation that protects your customers, partners, and other stakeholders before you plan to record your business calls.
In most cases, it is advisable to assume you will need the green light from all parties and gather party consent before you hit the record button.
Tips for recording high-quality phone calls
Recording top quality phone calls aren’t just about finding the best app. Here are some of our top tips to make sure your recordings have the best sound quality possible:
- Make sure you find a suitably quiet location.
While it might be tempting to work out in the garden or from a nearby café, making sure you have quiet surroundings to conduct your call is crucial if you want your recording to be passable.
- Don’t be afraid to ask participants to repeat themselves
While it might feel a little jarring, asking a call participant to repeat themselves is important. If you can’t hear them well on the call, don’t expect the recording to be different.
- Block your notifications
Whether you are recording a video call or a phone conversation on your mobile device, disabling your pop-ups and notifications will help you achieve a smoother, interruption-free recording.
- Try to do a trial run.
Ideally, you’ll want to do a dummy run of your call recording. Whether it’s to familiarise yourself with the software or check in on the sound quality on your recipient’s end, running a trial recording can help you pre-empt any glitches for your live recording session.
- Improve your customer service with automated call recording
If you want to monitor calls for training purposes or encourage staff to listen back to their own phone calls for better self-awareness, automating your call recordings might be a wise idea.
Record a phone call with the RingCentral app
Call recording can often act as a precious tool to oversee and improve your customer journey, so having a solution that is easy to use and reliably records and stores your tracked calls can be a true asset.
Used by 300,000+ business owners, RingCentral’s voice recorder solution allows you to record and monitor calls using an easy-to-use management platform. You can choose to tape your calls on demand with the ability to set specific rules around your call recordings, according to callers or call groups, or record all calls automatically. Whether your staff are on a mobile device or a desktop, tracking calls and monitoring call performance becomes much easier with the handy RingCentral app.