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AI chatbots

what-is-chatbots-guide

The Ultimate Guide to Chatbots: What is a Chatbot? Why Are They Important?

If you’re active online, then we guarantee you know what a chatbot is. According to a study, 1.4 billion people use chatbots regularly. Although this might not seem like a … Read more “The Ultimate Guide to Chatbots: What is a Chatbot? Why Are They Important?”

Tyler Dickey Author
asian chinese beautiful woman work from home having virtual meeting with colleague at balcony with her pet french bulldog wearing headset

Automated and AI Customer Service for Contact Centres

Many companies have taken the opportunity to put advanced technology to use in their contact centres to better serve customers. Some organisations are taking advantage of contact centre as a … Read more “Automated and AI Customer Service for Contact Centres”

thumbnail Patty Yan
Patty Yan Author
Remote Work Automation

Why Customer Service Automation Is Key to Master Remote Work

2020 has been an unpredictable year and 2021 will most likely continue this path. Business is not as usual as working conditions have changed (and still are changing). Remote work … Read more “Why Customer Service Automation Is Key to Master Remote Work”

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Karen Bartel Author
photo of someone holding a mobile phone and using an online chatbot service while they are sitting at a cafe table with a cup of coffee

AI, Automation and Digital Self-Service in the Contact Centre

Contact centres are seeking technology to support their agents in handling huge increases in customer enquiries. The pandemic accelerated this change, as contact centre agents and managers struggled with new … Read more “AI, Automation and Digital Self-Service in the Contact Centre”

thumbnail Patty Yan
Patty Yan Author
artificial intelligence machine learning deep learning

Artificial Intelligence Vs Machine Learning Vs Deep Learning

Artificial intelligence (AI) has changed the world as we know it forever.  This technology is no longer the stuff of science fiction. Instead, we see artificial intelligence in virtually every … Read more “Artificial Intelligence Vs Machine Learning Vs Deep Learning”

Daniel Yin
Daniel Yin Author
future of work AI

Future of Work: The Impact of AI on the Future Workplace

What is the Future of Work? The global market for AI is projected to grow to a value of $89.8 billion by 2025. When you consider figures like that, it’s … Read more “Future of Work: The Impact of AI on the Future Workplace”

Daniel Yin
Daniel Yin Author
rise of chatbots

The Rise Of Chatbots: How AI Is Changing Customer Service

According to “MyCustomer” reports, 80% of all UK businesses will have a chatbots solution in place by the end of 2020. The rise of artificial intelligence and the accessibility of … Read more “The Rise Of Chatbots: How AI Is Changing Customer Service”

Daniel Yin
Daniel Yin Author
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