Highlights: AI takes centre stage Cybersecurity is still top of mind Big data and analytics emerge as a necessary precursor…
How we work today feels very different to how it did just a year ago. With the proliferation of hybrid…
Sebastian Glock is Senior Technology Evangelist at Cognigy where he acts as a mediator between technology and business. He has…
Looking to resolve your customers’ queries quicker? 68% of people get annoyed when their call is transferred between departments so…
Carlos Hidalgo gives more advice on delivering customer experience through the contact centre, managing and leading remote teams, and preparing…
Perhaps there has been no other year when the contact centre played a more pivotal role in the delivery of…
Receptionist services are the front line of most sizeable business; fielding calls from clients, partners, suppliers, and customers is all…
The business meeting as we know it has an expiry date. In recent years, in person, prescheduled, and time-boxed meetings…
Many companies have taken the opportunity to put advanced technology to use in their contact centres to better serve customers.…
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