Long before spare bedrooms, garages, and dining rooms began turning into workplaces en masse, the idea of remote work was…
Contact centres are seeking technology to support their agents in handling huge increases in customer enquiries. The pandemic accelerated this…
Pulse is an easily-overlooked, but really useful, feature of RingCentral’s cloud based contact centre. Don’t worry if the term doesn’t…
Gartner Symposium/IT Xpo ran from 3-7 November at Centre Convencions Internacional Barcelona (CCIB). The weather was splendid, the crowds were…
Artificial intelligence (AI) has changed the world as we know it forever. This technology is no longer the stuff of…
What is the Future of Work? The global market for AI is projected to grow to a value of $89.8…
What is Conversational AI? Conversational AI is a form of artificial intelligence specifically designed to deliver more natural and engaging…
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