In the past few years, there have been many changes in customer behaviour and contact centres have had to adapt…
Carlos Hidalgo gives more advice on delivering customer experience through the contact centre, managing and leading remote teams, and preparing…
People, process and technology are the three core elements of great contact centre performance. The Contact Centre Helper Spring Survey,…
Many companies have taken the opportunity to put advanced technology to use in their contact centres to better serve customers.…
Despite many companies hosting online knowledge hubs, customers still often choose to contact call centres. There is a range of…
As a call centre representative or manager, chances are you probably receive an angry phone call at least once a…
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