How Conversational AI Facilitates Smart Routing

Looking to resolve your customers’ queries quicker? 68% of people get annoyed when their call is transferred between departments so…

6 months ago

The Ultimate Guide to Chatbots: What is a Chatbot? Why Are They Important?

If you’re active online, then we guarantee you know what a chatbot is. According to a study, 1.4 billion people…

1 year ago

The Rise Of Chatbots: How AI Is Changing Customer Service

According to "MyCustomer" reports, 80% of all UK businesses will have a chatbots solution in place by the end of…

3 years ago

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