contact centre remote working

RingCentral Joins Google’s Chrome Enterprise Recommended Contact Centre Solutions

Highlights: Companies must provide more agile digital options that can meet customers where they are. The right contact centre solutions…

3 months ago

Delivering Exceptional Customer Experience: Tools, Talent and Training

Carlos Hidalgo gives more advice on delivering customer experience through the contact centre, managing and leading remote teams, and preparing…

9 months ago

Hybrid Work in the Contact Centre

A few weeks ago I was on a call with a support specialist when I heard a dog bark in…

9 months ago

How AI Can Improve CX in the Contact Centre

If you have been a frequent reader of this blog and in particular my posts (don’t worry I won’t hold…

10 months ago

Are You Delivering Excellent Customer Service?

People, process and technology are the three core elements of great contact centre performance. The Contact Centre Helper Spring Survey,…

11 months ago

How to Set Up a Virtual Contact Centre: A Starter Kit

More than half of businesses (58%) have a single virtual contact centre as part of their customer service strategy. This…

12 months ago

What Lies Ahead for 2021?

This time last year as all of the prediction articles and blogs were being written, nobody could have anticipated or…

1 year ago

Why a Virtual Contact Centre Must Be Part of Your Customer Service Strategy

Last year saw more contact centres than ever migrating to the cloud. The motivation is obvious and the stats are…

1 year ago

2020-21 UK Contact Centre Decision Makers Guide

ContactBabel recently launched The 2020-21 UK Contact Centre Decision-Makers' Guide, based on surveys with 233 UK organisations and 1,000+ interviews…

1 year ago

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