At a glance: Switching between apps How did RingCentral help Sitel Group? Creating an automated and scalable environment Insight on…
Highlights: Companies must provide more agile digital options that can meet customers where they are. The right contact centre solutions…
Carlos Hidalgo gives more advice on delivering customer experience through the contact centre, managing and leading remote teams, and preparing…
A few weeks ago I was on a call with a support specialist when I heard a dog bark in…
If you have been a frequent reader of this blog and in particular my posts (don’t worry I won’t hold…
People, process and technology are the three core elements of great contact centre performance. The Contact Centre Helper Spring Survey,…
More than half of businesses (58%) have a single virtual contact centre as part of their customer service strategy. This…
This time last year as all of the prediction articles and blogs were being written, nobody could have anticipated or…
Last year saw more contact centres than ever migrating to the cloud. The motivation is obvious and the stats are…
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