ContactBabel recently launched The 2020-21 UK Contact Centre Decision-Makers' Guide, based on surveys with 233 UK organisations and 1,000+ interviews…
The future for customer service operations will undergo a dramatic rethink in every organisation and their respective departments. They will…
Contact centres are seeking technology to support their agents in handling huge increases in customer enquiries. The pandemic accelerated this…
The way customers and companies interact is changing at an incredible rate. Even before COVID-19 hit, consumers were spending less…
The growth of digital technology has triggered a change in our communication preferences. In the contact centre operation, easily accessible…
I was in the video conferencing industry way back; I know that organisations dabbled in remote and flexible working for…
Looking to enable and encourage your contact centre agents? We’ve put together our top tips on how to optimise productivity,…
It’s a dog-eat-dog business at the best of times, so how can contact centres stand out from the crowd in…
Last month, RingCentral teamed up with UC Today to run CC Expo: Virtually Together. This virtual expo focussed on the…
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