Blog Home
Start a free trial
View demo
  • Blog Home
  • Tips
  • Business Trends – CX
  • Contact Centre
  • UC – Collaboration
  • Remote Working
  • RingCentral Glossary

contact centre

Hotline support service. African american male call center operator in headset working with laptop computer at home
  • Business Trends - CX

Scaling Citizen Support During a Crisis: A Sitel Group® Story

At a glance: Switching between apps How did RingCentral help Sitel Group? Creating an automated and scalable environment Insight on a whole other level The cogs that power the machine … Read more “Scaling Citizen Support During a Crisis: A Sitel Group® Story”

Deven Chauhan
Deven Chauhan Author
Happy black woman talking on cell phone while reading an e-mail on her laptop.-391
  • RingCentral News

RingCentral Joins Google’s Chrome Enterprise Recommended Contact Centre Solutions

Highlights: Companies must provide more agile digital options that can meet customers where they are. The right contact centre solutions can boost agent productivity and agility in operations while also … Read more “RingCentral Joins Google’s Chrome Enterprise Recommended Contact Centre Solutions”

Gayathri Krishnamurthy
Gayathri Krishnamurthy Author
10-customer-courtesy-tips-for-your-call-centre-agents-572
  • Contact Centre
  • Tips

How to Grow Your Contact Centre Business with Automated Answering Systems

Are you looking to improve customer experience at your contact centre? Or perhaps you want to better support agents in handling large volumes of customer enquiries and maximise their time? … Read more “How to Grow Your Contact Centre Business with Automated Answering Systems”

Patty Yan
Patty Yan Author
woman riding a train looking out of the window wearing headphones
  • Contact Centre

Hybrid Work in the Contact Centre

A few weeks ago I was on a call with a support specialist when I heard a dog bark in the background. Clearly embarrassed, the agent quickly apologised for the … Read more “Hybrid Work in the Contact Centre”

Carlos Hidalgo
Carlos Hidalgo Author
woman-business-person-working-at-home-home-laptop-entrepreneur-remote-work-computer
  • Business Trends - CX
  • Contact Centre

How to Successfully Motivate Your Remote Contact Centre Team

Introduction The flexibility of working from home became even more apparent in the past twelve months. For many, it was not even the normality before offices shut and work patterns … Read more “How to Successfully Motivate Your Remote Contact Centre Team”

Robert Morrissey
Robert Morrissey Author
woman working at her desk in a contact centre
  • Business Trends - CX
  • Contact Centre

Traps to Avoid To Manage Your Call Centre Costs

I remember a conversation I had with one of my business mentors when I was starting out on my own with my first business. “Revenue is great, but the thing … Read more “Traps to Avoid To Manage Your Call Centre Costs”

Carlos Hidalgo
Carlos Hidalgo Author
Online shopping-853
  • Business Trends - CX

The Phone Is Not Dead

In the late 1890s, a newspaper mistakenly printed an obituary for the very alive, very healthy Mark Twain. When word of his death reached Twain himself, he responded to a … Read more “The Phone Is Not Dead”

Carlos Hidalgo
Carlos Hidalgo Author
Ready to lend her assistance where needed-329
  • Business Trends - CX

Building a Human Connection in CX

This past weekend my wife and I drove to Nashville, TN to see our daughter. Even with the restrictions that are in place with social distancing, we had a great … Read more “Building a Human Connection in CX”

Carlos Hidalgo
Carlos Hidalgo Author
happy engaged and empowered female employee standing in the office
  • Business Trends - CX

An Employee’s Brand Understanding is Foundational for CX

I was chatting with a friend this past week who was telling me about the brand fatigue he has experienced. “I simply went to the grocery store to buy a … Read more “An Employee’s Brand Understanding is Foundational for CX”

Carlos Hidalgo
Carlos Hidalgo Author
Show More
© 2021 RingCentral, Inc. All rights reserved.
  • Contact Us
  • About RingCentral
  • Partners
  • Legal
  • Cookie Policy
  • Privacy Notice
  • Cookie Preferences
  • Sitemap