contact centre

RingCentral Joins Google’s Chrome Enterprise Recommended Contact Centre Solutions

Highlights: Companies must provide more agile digital options that can meet customers where they are. The right contact centre solutions…

3 months ago

How to Grow Your Contact Centre Business with Automated Answering Systems

Are you looking to improve customer experience at your contact centre? Or perhaps you want to better support agents in…

6 months ago

Hybrid Work in the Contact Centre

A few weeks ago I was on a call with a support specialist when I heard a dog bark in…

9 months ago

How to Successfully Motivate Your Remote Contact Centre Team

Introduction The flexibility of working from home became even more apparent in the past twelve months. For many, it was…

9 months ago

Traps to Avoid To Manage Your Call Centre Costs

I remember a conversation I had with one of my business mentors when I was starting out on my own…

9 months ago

The Phone Is Not Dead

In the late 1890s, a newspaper mistakenly printed an obituary for the very alive, very healthy Mark Twain. When word…

10 months ago

Building a Human Connection in CX

This past weekend my wife and I drove to Nashville, TN to see our daughter. Even with the restrictions that…

10 months ago

An Employee’s Brand Understanding is Foundational for CX

I was chatting with a friend this past week who was telling me about the brand fatigue he has experienced.…

10 months ago

How AI Can Improve CX in the Contact Centre

If you have been a frequent reader of this blog and in particular my posts (don’t worry I won’t hold…

10 months ago

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