customer care Archives | RingCentral UK Blog

Business Trends - CX

What is Customer Care? The Ultimate Guide

Customer care is taking care of your customer. End of the article, right? If only it were so simple. While every eCommerce business realises the importance of providing the best … Read more “What is Customer Care? The Ultimate Guide”

Jake Rheude Author

Business Trends - CX

Customer Satisfaction: A Core Metric for Modern Companies

Customer satisfaction is no longer a nice-to-have concept for modern companies. According to research from PwC, 73% of consumers say that customer care is a crucial consideration when choosing which … Read more “Customer Satisfaction: A Core Metric for Modern Companies”

Shaun Spivak Author