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customer experience

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  • Customer Experience

Essential Social Media Marketing Tips for Customer Service

In today’s digital world, most companies recognise the value of social media. With roughly 4.2 billion active users across Facebook, Twitter, and Instagram, it represents a vast, lucrative market. Social … Read more “Essential Social Media Marketing Tips for Customer Service”

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Tyler Dickey Author
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  • Business Trends - CX

Getting Your Contact Centre SMS and Other Messaging Right

Your customer support effort is often the first impression that people interested in your products and services get, so it’s important that it stands out for the right reasons.  Many … Read more “Getting Your Contact Centre SMS and Other Messaging Right”

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Chris Goryn Author
RingCentral Call Centre Helper Spring Survey
  • Contact Centre

Are You Delivering Excellent Customer Service?

People, process and technology are the three core elements of great contact centre performance. The Contact Centre Helper Spring Survey, in partnership with RingCentral, gives unique insights that show how … Read more “Are You Delivering Excellent Customer Service?”

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Patty Yan Author
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  • Contact Centre

How to Set Up a Virtual Contact Centre: A Starter Kit

More than half of businesses (58%) have a single virtual contact centre as part of their customer service strategy. This comes as no surprise given the events of 2020. Many … Read more “How to Set Up a Virtual Contact Centre: A Starter Kit”

1564758922467-760
Tyler Dickey Author
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  • Business Trends - CX
  • UC - Collaboration

What Lies Ahead for 2021?

This time last year as all of the prediction articles and blogs were being written, nobody could have anticipated or predicted what we have all lived through in 2020. Virtually … Read more “What Lies Ahead for 2021?”

Carlos Hidalgo
Carlos Hidalgo Author
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  • Contact Centre

Automated and AI Customer Service for Contact Centres

Many companies have taken the opportunity to put advanced technology to use in their contact centres to better serve customers. Some organisations are taking advantage of contact centre as a … Read more “Automated and AI Customer Service for Contact Centres”

thumbnail Patty Yan
Patty Yan Author
customer experience trends
  • Business Trends - CX

The 6 Top Trends of Customer Experience in 2021

The digital transformation of companies accelerated significantly in 2020. In particular, they had to quickly adopt remote work and further increase their use of digital channels.  A McKinsey study shows … Read more “The 6 Top Trends of Customer Experience in 2021”

Julien Rio Profile
Julien Rio Author
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  • Contact Centre

2020-21 UK Contact Centre Decision Makers Guide

ContactBabel recently launched The 2020-21 UK Contact Centre Decision-Makers’ Guide, based on surveys with 233 UK organisations and 1,000+ interviews with UK consumers. The findings of ContactBabel’s research are reported … Read more “2020-21 UK Contact Centre Decision Makers Guide”

thumbnail Patty Yan
Patty Yan Author
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  • UC - Collaboration

How Cloud Can Alleviate Growing Pains

It sounds prosaic to say companies outgrow their technology. But that’s a very real process many businesses have to navigate. To maintain business as usual while internally managing process and … Read more “How Cloud Can Alleviate Growing Pains”

Michael Frearson
Michael Frearson Author
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