If you lead a team in a contact centre, you’ll already understand the importance of customer experience (CX). Good CX…
Highlights: Elevate customer experiences with video interactions and improved call routing. Reduce agent effort providing the best answers to resolve…
Turnover has always been an integral part of call centre life, with an estimated rate of around 26% depending on…
It’s no longer just “nice” for call centre agents to provide an exceptional contact centre experience, it’s vital. According to…
Highlights: Companies must provide more agile digital options that can meet customers where they are. The right contact centre solutions…
If you’re a frequent reader of this blog and my articles, you already know that customer experience (CX) is a…
Sebastian Glock is Senior Technology Evangelist at Cognigy where he acts as a mediator between technology and business. He has…
Daniel Ord is a certified CXPA Recognised Training Provider with an insightful background. Accumulating years of experience through other companies…
Looking to resolve your customers’ queries quicker? 68% of people get annoyed when their call is transferred between departments so…
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