Enabling the customer experience A recent Customer Experience study by Accenture showed that only 20% of companies are succeeding in…
In today’s digital world, most companies recognise the value of social media. With roughly 4.2 billion active users across Facebook,…
More than half of businesses (58%) have a single virtual contact centre as part of their customer service strategy. This…
In 2018, Kimberly McAtee, a part-time barista at Starbucks, began her new life as a student at Arizona State University…
Many companies have taken the opportunity to put advanced technology to use in their contact centres to better serve customers.…
Last year saw more contact centres than ever migrating to the cloud. The motivation is obvious and the stats are…
The digital transformation of companies accelerated significantly in 2020. In particular, they had to quickly adopt remote work and further…
ContactBabel recently launched The 2020-21 UK Contact Centre Decision-Makers' Guide, based on surveys with 233 UK organisations and 1,000+ interviews…
2020 has been an unpredictable year and 2021 will most likely continue this path. Business is not as usual as…
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