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managing remote teams

RingCentral Call Centre Helper Spring Survey
  • Contact Centre

Are You Delivering Excellent Customer Service?

People, process and technology are the three core elements of great contact centre performance. The Contact Centre Helper Spring Survey, in partnership with RingCentral, gives unique insights that show how … Read more “Are You Delivering Excellent Customer Service?”

thumbnail Patty Yan
Patty Yan Author
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  • Collaboration
  • RingCentral News

Let’s Keep Talking: Why We Should Always Make Time To Connect

It’s easy to think that (as individuals) we haven’t got the influence to make a change. But lots of what we see as small conversations and actions can make a … Read more “Let’s Keep Talking: Why We Should Always Make Time To Connect”

Jason Lane
Jason Lane Author
smiling businesswoman in headset
  • Contact Centre

2020-21 UK Contact Centre Decision Makers Guide

ContactBabel recently launched The 2020-21 UK Contact Centre Decision-Makers’ Guide, based on surveys with 233 UK organisations and 1,000+ interviews with UK consumers. The findings of ContactBabel’s research are reported … Read more “2020-21 UK Contact Centre Decision Makers Guide”

thumbnail Patty Yan
Patty Yan Author
video conference during covid  pandemic
  • UC - Collaboration

Keeping a Workforce Virtually Engaged and Productive

Watch the preview video to see what you’ll read about in this blog: Employee productivity and engagement has long been on the minds of corporate leaders as they seek to … Read more “Keeping a Workforce Virtually Engaged and Productive”

Carlos Hidalgo
Carlos Hidalgo Author
young designer working from home
  • UC - Collaboration

How Leaders Contribute to Building a Responsive Business

Watch the preview video to see what you’ll learn from this blog: Early on in my career, I worked as a manager in a firm of a call centre that … Read more “How Leaders Contribute to Building a Responsive Business”

Carlos Hidalgo
Carlos Hidalgo Author
super siblings
  • UC - Collaboration

The Need for Strong Change Management

Watch the preview video to see what you’ll learn from this blog: The disruption that has faced businesses today is unparalleled in our lifetime and is causing many organisations to … Read more “The Need for Strong Change Management”

Carlos Hidalgo
Carlos Hidalgo Author
managing-teams-in-multiple-locations
  • UC - Collaboration

How to Manage a Team in Multiple Locations

Today we are fully engaged in a globalised world. While this can be advantageous for the economic growth of your business, it also invites a new age of problems. You … Read more “How to Manage a Team in Multiple Locations”

Sam O'Brien
Sam O'Brien Author
young woman teaches a foreign language or learns a foreign language on the internet on her balcony against the backdrop of a big city online language school lifestyle
  • UC - Collaboration

Company Culture in the New Normal – Taking the Right Turn

Check out the video preview to see what this blog’s about: The pandemic situation is putting extraordinary pressure on company culture this past few months. A set of shared values, … Read more “Company Culture in the New Normal – Taking the Right Turn”

zofia
Zofia Bobrowicz Cohn Author
freelance woman work from home
  • Tips

Best Practices for Supporting Staff through Difficult Times

As I used to tell my staff and have written here in earlier blogs, every business is in the people business. Those people groups are comprised of your customers and … Read more “Best Practices for Supporting Staff through Difficult Times”

Carlos Hidalgo
Carlos Hidalgo Author
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