For the Ringmasters series, we look behind the curtain at how our teams use the RingCentral platform day-to-day. They offer up advice on how to get the most out of … Read more “Why Our Talent Acquisition Team Knows No Bounds”
People, process and technology are the three core elements of great contact centre performance. The Contact Centre Helper Spring Survey, in partnership with RingCentral, gives unique insights that show how … Read more “Are You Delivering Excellent Customer Service?”
It’s easy to think that (as individuals) we haven’t got the influence to make a change. But lots of what we see as small conversations and actions can make a … Read more “Let’s Keep Talking: Why We Should Always Make Time To Connect”
ContactBabel recently launched The 2020-21 UK Contact Centre Decision-Makers’ Guide, based on surveys with 233 UK organisations and 1,000+ interviews with UK consumers. The findings of ContactBabel’s research are reported … Read more “2020-21 UK Contact Centre Decision Makers Guide”
Watch the preview video to see what you’ll read about in this blog: Employee productivity and engagement has long been on the minds of corporate leaders as they seek to … Read more “Keeping a Workforce Virtually Engaged and Productive”
Watch the preview video to see what you’ll learn from this blog: Early on in my career, I worked as a manager in a firm of a call centre that … Read more “How Leaders Contribute to Building a Responsive Business”
Watch the preview video to see what you’ll learn from this blog: The disruption that has faced businesses today is unparalleled in our lifetime and is causing many organisations to … Read more “The Need for Strong Change Management”
Today we are fully engaged in a globalised world. While this can be advantageous for the economic growth of your business, it also invites a new age of problems. You … Read more “How to Manage a Team in Multiple Locations”
Check out the video preview to see what this blog’s about: The pandemic situation is putting extraordinary pressure on company culture this past few months. A set of shared values, … Read more “Company Culture in the New Normal – Taking the Right Turn”
