Many organisations opted for Microsoft Teams to help workers connect for the past two years. That's mainly because of its…
For the Ringmasters series, we look behind the curtain at how our teams use the RingCentral platform day-to-day. They offer…
People, process and technology are the three core elements of great contact centre performance. The Contact Centre Helper Spring Survey,…
It’s easy to think that (as individuals) we haven’t got the influence to make a change. But lots of what…
ContactBabel recently launched The 2020-21 UK Contact Centre Decision-Makers' Guide, based on surveys with 233 UK organisations and 1,000+ interviews…
Watch the preview video to see what you'll read about in this blog: https://youtu.be/szx7bfzBD9s Employee productivity and engagement has long…
Watch the preview video to see what you’ll learn from this blog: https://youtu.be/Ns298xhQRV4 Early on in my career, I worked…
Watch the preview video to see what you'll learn from this blog: https://youtu.be/XQcHdc44JUo The disruption that has faced businesses today…
Today we are fully engaged in a globalised world. While this can be advantageous for the economic growth of your…
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