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productivity

What Do Your Employees Need To Keep Customers Happy?

In 2018, Kimberly McAtee, a part-time barista at Starbucks, began her new life as a student at Arizona State University (ASU). Further education was always on her radar, but the … Read more “What Do Your Employees Need To Keep Customers Happy?”

thumbnail Patty Yan
Patty Yan Author
Multi ethnicteamhasmeetingviavideoconference

What’s the Point? The Importance of Well Thought Out Meetings

Every leadership meeting at Amazon starts the same way: complete and utter silence for up to 30 minutes. Employees remain silent while reading an in-depth, six-page memo. Only when everyone … Read more “What’s the Point? The Importance of Well Thought Out Meetings”

Severine Hierso
Severine Hierso Author
video conference during covid  pandemic

Keeping a Workforce Virtually Engaged and Productive

Watch the preview video to see what you’ll read about in this blog: Employee productivity and engagement has long been on the minds of corporate leaders as they seek to … Read more “Keeping a Workforce Virtually Engaged and Productive”

Carlos Hidalgo
Carlos Hidalgo Author
blog

The True Cost of an Unplanned IT Outage

When it comes to acquiring mission-critical applications, UK enterprises are willing to make huge investments. Think CRM, supply chain systems and project management tools. Despite efforts invested in infrastructure reliability, … Read more “The True Cost of an Unplanned IT Outage”

Ashima Bhatt
Ashima Bhatt Author
Harriet Forrest

Ringside: Insider Interview with Harriet Forrest

Welcome back to Ringside. Besides our own leading lights, this series invites insights from business leaders beyond our walls. In partnering with others to help create the future of work, … Read more “Ringside: Insider Interview with Harriet Forrest”

Michael Frearson
Michael Frearson Author
woman sitting at one chair in a row of chairs in an otherwise empty office

Key Themes in the New World of Work

Long before spare bedrooms, garages, and dining rooms began turning into workplaces en masse, the idea of remote work was seducing the world. Over the years, countless companies have started … Read more “Key Themes in the New World of Work”

Michael Frearson
Michael Frearson Author
photo of someone holding a mobile phone and using an online chatbot service while they are sitting at a cafe table with a cup of coffee

AI, Automation and Digital Self-Service in the Contact Centre

Contact centres are seeking technology to support their agents in handling huge increases in customer enquiries. The pandemic accelerated this change, as contact centre agents and managers struggled with new … Read more “AI, Automation and Digital Self-Service in the Contact Centre”

thumbnail Patty Yan
Patty Yan Author
Please keep a safe distance sign uk public sector

The Rise of Digital Adoption in the Public Sector

In many circles, the public sector is widely regarded as a somewhat bureaucratic and highly inefficient environment. Unlike up-and-coming startups and smaller businesses, the public sector is highly reliant on … Read more “The Rise of Digital Adoption in the Public Sector”

Ashima Bhatt
Ashima Bhatt Author
Mark Smith CMO Atos

Ringside: Insider Interview with Mark Smith

Welcome back to Ringside. Besides our own leading lights, this series invites insights from business leaders beyond our walls. In partnering with others to help create the future of work, … Read more “Ringside: Insider Interview with Mark Smith”

Michael Frearson
Michael Frearson Author
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