Are you looking to improve customer experience at your contact centre? Or perhaps you want to better support agents in handling large volumes of customer enquiries and maximise their time? … Read more “How to Grow Your Contact Centre Business with Automated Answering Systems”
In 2018, Kimberly McAtee, a part-time barista at Starbucks, began her new life as a student at Arizona State University (ASU). Further education was always on her radar, but the … Read more “What Do Your Employees Need To Keep Customers Happy?”
Every leadership meeting at Amazon starts the same way: complete and utter silence for up to 30 minutes. Employees remain silent while reading an in-depth, six-page memo. Only when everyone … Read more “What’s the Point? The Importance of Well Thought Out Meetings”
Watch the preview video to see what you’ll read about in this blog: Employee productivity and engagement has long been on the minds of corporate leaders as they seek to … Read more “Keeping a Workforce Virtually Engaged and Productive”
When it comes to acquiring mission-critical applications, UK enterprises are willing to make huge investments. Think CRM, supply chain systems and project management tools. Despite efforts invested in infrastructure reliability, … Read more “The True Cost of an Unplanned IT Outage”
Welcome back to Ringside. Besides our own leading lights, this series invites insights from business leaders beyond our walls. In partnering with others to help create the future of work, … Read more “Ringside: Insider Interview with Harriet Forrest”
Long before spare bedrooms, garages, and dining rooms began turning into workplaces en masse, the idea of remote work was seducing the world. Over the years, countless companies have started … Read more “Key Themes in the New World of Work”
Contact centres are seeking technology to support their agents in handling huge increases in customer enquiries. The pandemic accelerated this change, as contact centre agents and managers struggled with new … Read more “AI, Automation and Digital Self-Service in the Contact Centre”
In many circles, the public sector is widely regarded as a somewhat bureaucratic and highly inefficient environment. Unlike up-and-coming startups and smaller businesses, the public sector is highly reliant on … Read more “The Rise of Digital Adoption in the Public Sector”