productivity

How to Grow Your Contact Centre Business with Automated Answering Systems

Are you looking to improve customer experience at your contact centre? Or perhaps you want to better support agents in…

6 months ago

What Do Your Employees Need To Keep Customers Happy?

In 2018, Kimberly McAtee, a part-time barista at Starbucks, began her new life as a student at Arizona State University…

1 year ago

What’s the Point? The Importance of Well Thought Out Meetings

Every leadership meeting at Amazon starts the same way: complete and utter silence for up to 30 minutes. Employees remain…

1 year ago

Keeping a Workforce Virtually Engaged and Productive

Watch the preview video to see what you'll read about in this blog: https://youtu.be/szx7bfzBD9s Employee productivity and engagement has long…

1 year ago

The True Cost of an Unplanned IT Outage

When it comes to acquiring mission-critical applications, UK enterprises are willing to make huge investments. Think CRM, supply chain systems…

1 year ago

Ringside: Insider Interview with Harriet Forrest

Welcome back to Ringside. Besides our own leading lights, this series invites insights from business leaders beyond our walls. In…

1 year ago

Key Themes in the New World of Work

Long before spare bedrooms, garages, and dining rooms began turning into workplaces en masse, the idea of remote work was…

1 year ago

AI, Automation and Digital Self-Service in the Contact Centre

Contact centres are seeking technology to support their agents in handling huge increases in customer enquiries. The pandemic accelerated this…

1 year ago

The Rise of Digital Adoption in the Public Sector

In many circles, the public sector is widely regarded as a somewhat bureaucratic and highly inefficient environment. Unlike up-and-coming startups…

1 year ago

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