Contact centres are seeking technology to support their agents in handling huge increases in customer enquiries. The pandemic accelerated this…
In many circles, the public sector is widely regarded as a somewhat bureaucratic and highly inefficient environment. Unlike up-and-coming startups…
Welcome back to Ringside. Besides our own leading lights, this series invites insights from business leaders beyond our walls. In…
“Work smarter, not harder.” It's easier said than done. In recent months, it’s been incredibly difficult for teams to perform…
Employee engagement is crucial to the success of a business. Yet in the U.K. employee engagement percentage is alarmingly low…
In a world where you and your team members are constantly ‘switched on’, how do you avoid burnout? We take…
According to a survey conducted by social media software company Buffer, loneliness, collaboration and communications were at the top of…
Need all the necessary know-how in one digestible resource? We give you a rundown on the Cloud First Policy and…
Motivation is rather elusive, isn’t it? Some days you’re on a roll, checking tasks off your to-do list like nobody’s…
This website uses cookies for analytics and functionality purposes. If you continue browsing our website, you accept these cookies.