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remote teams productivity

man leaning against a wall next to a bicycle wearing headphones looking at his mobile phone
  • Business Trends - CX
  • Contact Centre

Delivering Exceptional Customer Experience: Tools, Talent and Training

Carlos Hidalgo gives more advice on delivering customer experience through the contact centre, managing and leading remote teams, and preparing contact centres for the new age of hybrid work. In … Read more “Delivering Exceptional Customer Experience: Tools, Talent and Training”

Carlos Hidalgo
Carlos Hidalgo Author
african woman working in isolation in home in a state of emergency
  • UC - Collaboration

How to Feel Connected When Working Remotely

Early on in my career, I worked for a small company of about nine employees. It was a good group of people and given the small number of us within … Read more “How to Feel Connected When Working Remotely”

Carlos Hidalgo
Carlos Hidalgo Author
freelance woman work from home
  • Tips

Best Practices for Supporting Staff through Difficult Times

As I used to tell my staff and have written here in earlier blogs, every business is in the people business. Those people groups are comprised of your customers and … Read more “Best Practices for Supporting Staff through Difficult Times”

Carlos Hidalgo
Carlos Hidalgo Author
VintagephotographofVictorianbritisharmy,Gymnasticteam,Aldershot,thCentury
  • UC - Collaboration

Bring Remote Teams Together with These Virtual Team Building Activities

According to a survey conducted by social media software company Buffer, loneliness, collaboration and communications were at the top of the list of woes for people struggling with the remote … Read more “Bring Remote Teams Together with These Virtual Team Building Activities”

Zofia Bobrowicz Cohn
Zofia Bobrowicz Cohn Author
working remotely productivity
  • UC - Collaboration

Working Remotely: The 2019 Recipe to High Productivity

The demand for remote working is growing. The Office of National Statistics believes that 50% of UK employees will be working remotely by next year. What’s more, up to 90% … Read more “Working Remotely: The 2019 Recipe to High Productivity”

Irina Kirnos
Irina Kirnos Author
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