Highlights: Microsoft Teams users can now add the RingCentral softphone dialler directly into their platform. The embedded dialler syncs with your RingCentral contacts for easy access so users can quickly … Read more “Introducing the RingCentral for Microsoft Teams Embedded Dialler”
In the late 1890s, a newspaper mistakenly printed an obituary for the very alive, very healthy Mark Twain. When word of his death reached Twain himself, he responded to a … Read more “The Phone Is Not Dead”
Much like many disruptive technologies, the cloud has been met with reticence as well as excitement. Where cloud computing offers better cost-efficiency, flexibility and scalable opportunities, some businesses are still … Read more “What Is Cloud PBX? Benefits of Taking Your On-Site PBX to the Cloud”
Receptionist services are the front line of most sizeable business; fielding calls from clients, partners, suppliers, and customers is all in a day’s work. In recent years there’s been a … Read more “The Rise of the Virtual Receptionist in the UK”
Something that became clear for so many of us last year was just how much we need direct human contact during a crisis, and (if that’s not an option) a … Read more “Routing for Teams: How To Meet Enterprise Telephony Needs”
It sounds prosaic to say companies outgrow their technology. But that’s a very real process many businesses have to navigate. To maintain business as usual while internally managing process and … Read more “How Cloud Can Alleviate Growing Pains”
Check out the preview to see what this blog’s all about: How to enable external communications on Microsoft Teams via Direct Routing The fact that Teams is Microsoft’s fastest-growing … Read more “How to Add Cloud Telephony to Microsoft Teams”
With ISDN and PSTN network shutdowns beginning in 2020, it’s important for UK businesses to future proof. It may be the UK’s best kept secret this year. Coronavirus, Brexit negotiations … Read more “UK PSTN Switch Off Begins: How Will It Impact Your Business”
We all know communication is changing. As public chat services like WhatsApp and iMessaging have gained popularity, enterprises and public services have put focus on digitising their customer service. The … Read more “What COVID-19 Taught Us about Communications in the Public Sector”