UC – Collaboration

Get the latest unified communications (UC) technology news, trends, tips, how-to, and practical advice. Expand your ideas about cloud-based UC.

What is a Virtual Agent: The Uses to Contact Centres & User Experience

As customer expectations continue to skyrocket in the wake of a pandemic that made the world switch to more digital…

1 week ago

New AI features and more to overcome hybrid work frustrations

How we work today feels very different to how it did just a year ago. With the proliferation of hybrid…

2 weeks ago

Google Voice Alternatives: 10 Picks for Businesses UK

How important is making any sort of call? It could be calls to or from customers, business calls to suppliers,…

2 weeks ago

Team Huddle: How to Implement a Short Productive Team Meeting

When you hear the term team huddle, the first thing you probably picture is a sports team, standing in a…

2 weeks ago

The Top 10 High-Quality Call Centre Headsets You Can Pair With RingCentral Phone Systems

Call centres are hubs of communication, whether they’re used for sales or customer support, so it’s important for call centre…

2 weeks ago

The Best Workplace Chat Software Alternatives for Business

In an increasingly remote working landscape, business communication has taken a much more digital form. Without the watercooler work chat…

1 month ago

World Voice Day: Why Voice Communication Matters in a New Era of Work

Whether you sing as a side-hustle or talk to customers and colleagues throughout the working day, the human voice holds…

1 month ago

Cost Effective VoIP Service: How to Choose the Best One

More and more companies are turning to VoIP for their business communication needs. By 2020, the VoIP market was worth…

1 month ago

Call Centre Analytics 101: What Modern Companies Should Know

Data collection is a more vital component in the success of a business than ever before. A vast 72% of…

2 months ago

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