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    The State of Omnichannel in UK Contact Centres: A Dream or a Reality?
    We are living in the digital age where customers demand the ability to engage with their product and service providers anytime, anywhere, and anyhow, using the device and communication channel of their choice. Today’s customers expect a personalised and consistent experience across every channel to include not only voice and email but also chat, SMS, and social channels. Meeting these omnichannel needs is a huge challenge for the customer contact industry.
    Download this research white paper and find out:
    How the UK contact centre landscape is changing and how UK contact centres are adopting omnichannel strategies
    Why 34% of organisations still don’t have the technology to support multiple customer contact channels
    How organisations can get a competitive edge with an omnichannel contact centre

    Download your complimentary copy

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