RingCentral Cloud PBXTM for Microsoft Teams

Everything you need in a modern VoIP phone system, integrated with Microsoft Teams.

Home office room
Home office room
Home office room


Native integration with Microsoft Teams

Optimise your collaboration experience with Microsoft Teams. Make and receive calls on web, desktop, and mobile with our Direct Routing integration – no downloads or separate interface.

Get enterprise-grade telephony

Enhance team productivity with cloud PBX capabilities. Make real-time decisions, identify key trends, set up automated alerts and more with our built-in call analytics.

Operating across 110+ countries

Our PSTN services are available in 40 countries and in 16 languages. We’ve also set up local and toll free numbers in over 110 countries, so you can access RingCentral Cloud PBX from anywhere in the world.


Global enterprise-grade phone system

Call controls

Use our Active Call Controls to manage multiple features on your business phone. Use the soft keys to mute/unmute, hold, record, call transfer, Call Flip, Call Park, add to conference and more. Use the ‘Add-on’ capability to add up to six participants to your conference call with the touch of a button.

Call handling

Set up direct routing rules for incoming calls during and after business hours. Transfer live calls between phones without interruption with the Call Flip feature. Choose what appears on your phone during inbound calls – either the incoming call ID or the phone number.

Call queues

Route calls to multiple extensions and enable a queue overflow feature to manage heavy call traffic. Support up to 25 calls-in-waiting on your phone system. Designate up to 15 dedicated call queue managers.


Create and implement multi-level auto attendant or IVR menus for inbound calls. Add up to 250 IVR menus per account. Get integrated routing management on your Microsoft phone system for multiple locations using cloud-based services anytime, anywhere.

Automatic call recording

Track and record inbound and outbound calls automatically from any device. Use Automated Call Recording (ACR) to forward recorded phone calls to your mobile phone. Listen to the recordings online or download recordings to your computer.

Call reports

Get data on all call activity across your organisation. Get targeted call reports on volume of inbound and outbound calls, average calls per day, missed and unanswered calls, and more. Analyse the data to get insights into how your organisation optimises phone system features to boost performance.

Global presence in 110+ countries
Access RingCentral Cloud PBX from just about anywhere – our PSTN services are available in 44 countries and in 16 languages, plus set up local and toll free numbers in 110+ countries.
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Integrate your favourite apps

Make calls, join video calls and send messages – all without having to switch between apps. Streamline your work and get more done with unified communications. Choose from over 200 integration apps and pair them with your Microsoft Office Teams experience.


Work from anywhere, securely

Get enterprise-grade security even when you’re on the move. Doing business online has never been easier. Get reliable HD-quality audio, no matter where you are, for an enhanced audio conferencing experience across mobile devices.

Active call in progress on the laptop's monitor

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What is RingCentral for Microsoft Teams?

RingCentral for Microsoft Teams brings robust, enterprise-grade communications and collaborations to the Microsoft Teams app. With RingCentral’s phone system features, users can switch between inbound and outbound calls, start and join meetings – all without leaving the Teams app. Check your internet connection and headset functionality before starting the meeting. With just one-click, users can launch video or audio conferencing. Microsoft Teams is supported by RingCentral’s Office 365 Chrome extension.


Read more: RingCentral for Microsoft Teams

How to resolve a missing dial pad for users on Microsoft Teams?

Usually, the dial pad should appear on Microsoft Teams if the user has the correct phone system licence and the device is configured to make phone calls. However, even if configuration is completed, sometimes the dial pad does not show up.

  • Users should have their phone numbers registered in the Office 365 portal.

It’s important to verify that the service has indeed assigned a phone number to a Team's user. It’s anticipated that Microsoft will migrate this functionality into the new Teams portal in due course.

  • The user doesn’t have a phone system licence

You should assign licences to your users for features like audio conferencing and phone system. The service configuration means you will be using on-premises PSTN connectivity for hybrid users, so you only need to assign a phone system licence, and there’s no need to assign a Calling Plan.

How to set up RingCentral Cloud PBX for Microsoft Teams?

Use the one-click feature to easily setup a cloud PBX system for Microsoft Teams. During setup, you will receive two prompts asking if RingCentral Cloud PBX can access your Office 365 account. An initial sync is started between RingCentral Cloud PBX and the office 365 platform. This process can take several minutes, depending on your connectivity.


Once this stage is complete, a sync button will appear in the top right of your screen, displaying a green tick. You can now start adding your users.

How to add cloud telephony to Microsoft Teams?

To enable cloud telephony to Microsoft teams, you can either add Microsoft Calling Plans, which include a user’s phone number and domestic or international minutes, or via direct routing for Microsoft Teams.


Direct Routing connects Microsoft’s phone system to the public switched telephone network (PSTN) via an existing or new third-party telephony provider. The service provider offers the necessary cloud infrastructure to route inbound and outbound calls to Microsoft Teams.

How to schedule a meeting using RingCentral for Microsoft Teams?

It’s now easier than ever to schedule a meeting with your contacts using RingCentral for Microsoft Teams. Head to the RingCentral chatbot and open the Contacts page. Select a contact from the list that you want to add to the meeting, then click Schedule. You can also edit the meeting settings as required before clicking Schedule.

How to start a video meeting on RingCentral for Microsoft Teams?

Instantly launch a video meeting on RingCentral for Microsoft Teams by using the Microsoft Teams bot. Just click on the RingCentral message extension in the chat, then click Video to launch an instant video call. You can also schedule a video meeting – click Schedule in the team chat message extension, choose the participants, input the meeting title, set date and time zone, and click Schedule to send the meeting update to the chat.