Analytics Portal

Gain valuable insights into your RingCentral system with actionable data.

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Deliver a superior user experience and drive business decisions
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Report

Targeted reporting made simple with configurable, out-of-the-box KPIs and metrics. Set up automatic email alerts for essential reports.

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Analyse

Intuitive data layout for quick analysis of company-wide, department, or user-level usage and trends. Download and share reports for deeper analysis.

 

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Monitor

A single interface for monitoring all users, calls, meetings, devices, numbers, and queues, along with call quality scores and parameters.

 

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Predict

Receive real-time notifications of any issues to easily and quickly resolve anything that could impact your company and users.

 

Adoption and Usage

  • Have complete visibility into RingCentral usage and adoption across the organisation. 
  • Evaluate how your employees use the RingCentral system to understand user trends, behaviours, and preferences better.
  • Identify focus areas and run programmes to get the most out of the RingCentral system.

Alerts

  • Set up automated monitoring of critical KPIs and parameters, such as call quality, device connectivity status, etc.
  • Receive real-time alerts about issues. Troubleshoot faster by quickly drilling down to the problem directly from the alert notification.
  • Proactively resolve problems before they impact users and dive into recurring issues for deeper analysis and investigation.

Quality of Service

  • Access a real-time dashboard to proactively monitor call quality and reactively troubleshoot issues for all users worldwide.
  • Pinpoint quality issues down to the exact location, ISP, network, and endpoint.
  • Get easy-to-understand quality scores and underlying data including jitter, latency, packet loss, and codecs.

Live Reports

  • View highly customisable, real-time dashboards for monitoring call queue and agent performance. 
  • Gain data and insights to improve customer experience.
  • Understand queue patterns and trends for efficient staffing and SLA management.

Performance Reports

  • View easy-to-read dashboards, surfacing historical data and trends on call queues, users, and calls.
  • Drill down to analyse queues, user performance, and call flows with visual call maps.
  • Get 30+ pre-built KPIs and targeted filters for aiding corrective-course-of-action decisions.

Rooms and Devices

  • Track online and offline devices globally and in real time. 
  • Gain visibility into device history and unprovisioned devices.
  • Easily search and filter based on location/IP address, time, and device name.

Company Numbers

  • View all activities and monitor the performance of company numbers such as IVR, sales, customer service, marketing campaigns, and international numbers.
  • Use this data to streamline workflows and maximise coverage for callers.
  • Drill down to track success metrics or identify areas of improvement.

Meetings Dashboard

  • Access account-wide live or past RingCentral Meetings™ usage and quality data across users, locations, and devices.
  • Better understand usage patterns and user preferences.
  • Easily pinpoint problems and troubleshoot.

Subscriptions

  • Subscribe and receive daily, weekly, or monthly auto-generated Performance and Company Number email reports.
  • Automate repetitive tasks by setting a convenient email delivery schedule.
  • Share reports with others in the organisation for easier collaboration, without having to give them administrative privileges.

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See how it works for your business

A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud phone system.

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