RingCentral’s call routing service lets you effectively and efficiently handle all business calls, so that each one gets to the right person, whenever and wherever they are.
Talking things through with clients, customers and suppliers is key to the success of most businesses. That’s why managers, decision makers and staff need to be available on the phone as much as possible. Just because your business hours are over, doesn’t mean that vital call won’t come.
Call routing from RingCentral makes it simple and inexpensive to ensure that the right calls reach the right people at the right time. By setting your own call answering rules, you can customise RingCentral to meet your needs. All without the hassle or expense of introducing a call answering service or taking on new staff.
RingCentral Office features a call routing system which allows you to set your own rules of phone call routing. Any telephone answering rule you do set will then be automatically implemented by the system. For instance, incoming calls might be routed according to any of the following criteria:
One of the key benefits of RingCentral call routing is the level of customisation available. You can create and manage answering service rules at your convenience from any computer or device with an internet connection. You can:
Business call routing is a necessity for any modern business. It is the only way to ensure that callers trying to reach your firm won’t ever be left disappointed. With RingCentral call handling and forwarding, every caller will be able to get hold of exactly who they need to speak to, at any time.
The free call routing service included with RingCentral Office delivers all the benefits of a usually expensive call answering service. By setting up any custom call rules you desire, you can ensure that the call routing system is working perfectly for you.
Business decisions are made easier because you know that decision makers are always in touch with who they need to speak to. Customer satisfaction is boosted because those who call never have to go all round the houses to find someone who can help.
The phone call routing feature shows how RingCentral Office has been designed and developed with real businesses in mind. The state of the art cloud-based solution delivers the services and elements that you really need for day-to-day operation.
“In RingCentral, we have a platform in which we have absolute confidence plus a shared ethos that believes that almost everything is possible!”
— Paul Strinati, Founding Partner & IT Director,
See how it works for your business
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