RINGCENTRAL OFFICE®

Call Logs

Keep A Complete Record of Your Call History With RingCentral Call Logs

Stay on top of employee productivity, forecast costs and gain many more vital insights by using Ring Central’s call logs. 

Use Your Call Log to Get a Firmer Grip on Business Operations

The call history of your business is a treasure trove of information. It can give you an insight into your staff’s productivity and help you to forecast your upcoming costs. Call data on outgoing and incoming calls can even show you if you need to change your allocation of resources to different departments.

That’s why call centre phone tracking is so valuable. RingCentral's call log history is easy and straightforward to view. Admins can easily view a list of calls by individual or department, and gain insights into all inbound and outbound calls within their phone system. They might, for instance, view the entire call history of a member of your sales department and see that they’re not spending as long on their calls as they should be. By being able to see the duration of the call, the type of interaction and the amount of missed calls, you can make sure your contact centre is running efficiently.

What You Can do With RingCentral Call Tracking

Inbound and outbound call history is stored automatically in your online RingCentral account. The call data stored includes the numbers dialed, durations of calls, call detail from voice recordings, times and dates of calls and much more besides. You’re then able to:

  • View call history by date, date range, type of interaction (phone call or fax), or whether the interaction was inbound or outbound.
  • View call history by date, date range, type of interaction (phone call or fax), or whether the interaction was inbound or outbound.
  • Download your call log raw data as a .csv file directly into Microsoft Excel® for additional analysis and reporting.
  • Schedule automated delivery of data from recent calls to email on a daily, weekly, or monthly basis.

That’s Not All; Practical Uses of Your

RingCentral Call Log

That’s Not All; Practical Uses of Your RingCentral Call Log

That’s Not All; Practical Uses of Your RingCentral Call Log

Those features of the RingCentral api call log may sound great, but what do they mean for your day-to-day operations? Depending on your business, you can use the call data provided by your RingCentral log in a variety of ways:

  • Phone call logs can show you the numbers called by your customer support team and track call durations. This information shows you the levels of productivity of individual staff members or departments. That means you can make any changes or take any actions you see fit to boost that productivity.
  • Phone call logs can show you the numbers called by your customer support team and track call durations. This information shows you the levels of productivity of individual staff members or departments. That means you can make any changes or take any actions you see fit to boost that productivity.
  • A missed call log is another vital element of your RingCentral log. It shows you who is waiting for a call back, or might have left a voicemails. You can then return calls quickly with RingOut. Click any phone number for single-touch dialling using RingCentral for Desktop. 
  • You can improve your company’s customer service efforts by using call logs together with Call Recording (both included with RingCentral Office), to listen to calls after they occur. You'll need to include privacy notices on your business phone line if you do in order to meet regulations in the United Kingdom.

The Benefits of RingCentral Call Logs

Keeping proper track of your company’s incoming and outgoing calls and communications is vital. How your staff members interact with suppliers, customers and clients will determine how your business is viewed in the wider world. The comprehensive call history data provided by RingCentral is what lets you stay on top of this critical element of operations.

You can make informed decisions based which call data that is tracked, such as using call volumes, call types and call duration to assess the workload of your sales or customer support departments. You can also use this information to review your call groups and call queues.

The log in a RingCentral account also helps you to forecast costs. You can view details on how many minutes your company uses during any given time period. That lets you forecast future costs and appropriately allocate your spending.

All of those benefits and more come from just one feature of the state of the art cloud-based system which RingCentral provides for businesses of all shapes and sizes.

“In RingCentral, we have a platform in which we have absolute confidence plus a shared ethos that believes that almost everything is possible!”
— Paul Strinati, Founding Partner & IT Director, 
Optimum Credit

Call Logs FAQs

What is a call log?
  • A RingCentral call log is a record of all of your firm’s telephone and fax communications. It keeps track of inbound and outbound numbers, caller history, call durations, call detail and other critical information.
How long are calls logs stored?
  • Your caller log, details of RingCentral missed calls and all other data is stored for 180 days. You can access it at any time without having to download additional software. You simply use your RingCentral log in to access your online account.
What are call logs going to do to help my business?
  • Call log history can provide loads of actionable insights for your business. A missed call log can help ensure you always get back to clients or customers who you need to speak to. Call recording detail can help you brush up sales techniques or customer service efforts. An individual on call log for each employee can help prevent fraud and ensure employee productivity.

Related features

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