Stay on top of employee productivity, forecast costs and gain loads more vital insights by using Ring Central’s call logs.
The call history of your business is a treasure trove of information. It can give you an insight into your staff’s productivity. It can help you to forecast your upcoming costs. Call logs history can even show you if you need to change your allocation of resources to different departments.
That’s why call centre phone tracking or phone call logs within other businesses is so valuable. RingCentral call log history is easy and straightforward to view. Admins can easily view call logs by individual or department, and gain insights into all inbound and outbound calls. They might, for instance, view the call list of a member of your sales department and see that they’re not spending as long on their calls as they should be.
Inbound and outbound call history is stored automatically in your online RingCentral account. The information stored includes the numbers called, durations of calls, call recording detail, times and dates of calls and plenty more besides. You’re then able to:
Those features of the RingCentral api call log may sound fine, but what do they mean for your day-to-day operations? Depending on your business, you can use the info provided by your RingCentral log in a variety of ways:
Keeping proper track of your company’s calls and communications is vital. How your staff members interact with suppliers, customers and clients will determine how your business is viewed in the wider world. Comprehensive call history data provided by RingCentral is what lets you stay on top of this critical element of operations.
You can make informed decisions based on the data that is tracked, such as using call volumes to assess the workload of your sales or support departments. You can also use this information to review your call groups and call queues.
The log in a RingCentral account also helps you to forecast costs. You can view how many minutes your company uses during any given time period. That lets you forecast future costs and appropriately allocate your spending.
All of those benefits and more come from just one feature of the state of the art cloud-based system which RingCentral provides for businesses of all shapes and sizes.
“In RingCentral, we have a platform in which we have absolute confidence plus a shared ethos that believes that almost everything is possible!”
— Paul Strinati, Founding Partner & IT Director,
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