cloud phone • Administration
Caller ID Services
View incoming caller information, and select a business phone number to display when you call others.
Benefits of Caller ID
Choose which phone numbers to display on your outbound caller ID:
- Choose from your personal business number extension or from company phone numbers as your outbound caller ID.
- Get better caller ID control by managing outbound caller information for your company number, individual extensions, and entire departments.
- With RingCentral’s RingOut feature, you can even make calls from phones outside your business—such as hotel phones—and still show your business caller ID information.
- Show Freephone numbers and IVN numbers as your outbound caller ID.
Caller ID FAQs
Does caller ID work with extension dialling?
- Yes, but only for internal calls. In your RingCentral account settings, you can choose to display your business’ main phone number or choose to display your extension number.
Can different departments show different outbound caller IDs?
- Yes. Teams, departments, and groups can display different outbound caller IDs.
How easy is it to change your caller ID number?
- It’s easy. You or your account administrator can quickly change your caller ID online, under Settings. This change will reflect in your caller ID settings from any device, including your online caller ID in RingCentral for Desktop.
What does it mean when the caller ID doesn’t show up for an inbound call?
- Inbound callers outside of RingCentral may have chosen to keep their caller ID information private or blocked. However, all callers within the RingCentral network will display their caller IDs.
How do you change the call routing for specific callers?
- Route specific callers to a certain destination by setting up answering rules under Call Handling & Forwarding settings in your online account. Simply set an answering rule for a specific online caller ID that forwards the caller to a specific extension, sends them to voicemail, and more.
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