RingCentral for ServiceNow
Optimise your service management experience with the quality
RingCentral cloud phone system.
Benefits of ServiceNow:
True ServiceNow integration empowers your efficiency:
- Make or receive calls through the RingCentral cloud phone system, directly from your account within ServiceNow.
- Reduce the hassle to switch between app and phone with seamless integration between RingCentral and ServiceNow.
- Work within your favorite browser on Windows® and Mac®; no software installation required.
Enhance personalised interaction with your customers:
- Click to dial phone numbers from any ServiceNow customer or account; eliminates misdials and speeds up response times.
- Automatic look-up of a customer when a call arrives.
- Flexible options to create an incident or a new user when a new number arrives.
RingCentral for ServiceNow FAQs:
How does the RingCentral for ServiceNow integration app work?
- The app runs in your ServiceNow account, and uses any RingCentral endpoint (desk phone, RingCentral mobile app, RingCentral for Desktop, etc.) for dialing and call handling.
- You can click to dial any phone number from a customer or simply use the built-in dial pad to make calls from within ServiceNow.
- For incoming calls, the app brings up any matching customer or user record.
What do I need to use the RingCentral for ServiceNow integration app?
- You must have an existing ServiceNow account, running Windows XP or above or Mac OS X® Mountain Lion or above.
- You must have a RingCentral Office Premium or Enterprise plan.
- Supported browsers: Chrome™ 30 and above, Firefox® 25 and above, Safari® 6.0.5 and above, or Internet Explorer® 11 and above.