RingCentral Office

RingCentral for ServiceNow

Optimise your service management experience with the quality
RingCentral cloud phone system.

RingCentral ServiceNow integration

Benefits of ServiceNow:

True ServiceNow integration empowers your efficiency:

  • Make or receive calls through the RingCentral cloud phone system, directly from your account within ServiceNow.
  • Reduce the hassle to switch between app and phone with seamless integration between RingCentral and ServiceNow.
  • Work within your favorite browser on Windows® and Mac®; no software installation required.

Enhance personalised interaction with your customers:

  • Click to dial phone numbers from any ServiceNow customer or account; eliminates misdials and speeds up response times.
  • Automatic look-up of a customer when a call arrives.
  • Flexible options to create an incident or a new user when a new number arrives.

RingCentral for ServiceNow FAQs:

How does the RingCentral for ServiceNow integration app work?

  • The app runs in your ServiceNow account, and uses any RingCentral endpoint (desk phone, RingCentral mobile app, RingCentral for Desktop, etc.) for dialing and call handling.
  • You can click to dial any phone number from a customer or simply use the built-in dial pad to make calls from within ServiceNow.
  • For incoming calls, the app brings up any matching customer or user record.

What do I need to use the RingCentral for ServiceNow integration app?

  • You must have an existing ServiceNow account, running Windows XP or above or Mac OS X® Mountain Lion or above.
  • You must have a RingCentral Office Premium or Ultimate plan.
  • Supported browsers: Chrome™ 30 and above, Firefox® 25 and above, Safari® 6.0.5 and above, or Internet Explorer® 11 and above.