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RingCentral for ServiceNow®

Optimise your service management experience with the enterprise-quality RingCentral cloud phone system.

Get even more from ServiceNow by integrating with the leading cloud business communications system

Increase agent productivity with a unified experience by integrating ServiceNow with RingCentral.

True ServiceNow integration empowers your efficiency.

  • Make or receive calls through the RingCentral cloud phone system directly from your account within ServiceNow.
  • Reduce the hassle of switching between app and phone with seamless integration between RingCentral and ServiceNow.
  • Work within your favorite browser on Windows® and Mac®; no software installation required.

Enhance personalised interaction with your customers.

  • Click to dial phone numbers from any ServiceNow customer or account; eliminates misdials and speeds up response times.
  • Automatic look-up of a customer when a call arrives.
  • Flexible options to create an incident or a new user when a new number arrives.

 

RingCentral for ServiceNow FAQs:

How does the RingCentral for ServiceNow integration app work?

  • The app runs in your ServiceNow account, and uses any RingCentral endpoint (desk phone, RingCentral Mobile® app, RingCentral for Desktop, etc.) for dialling and call handling.
  • You can click to dial any phone number from a customer or simply use the built-in dial pad to make calls from within ServiceNow.
  • For incoming calls, the app brings up any matching customer or user record.

How does the app work?

  • You must have an existing ServiceNow account, running Windows XP or above or Mac OS X® Mountain Lion or above.
  • You must have a RingCentral Office® Premium™ or Ultimate™ plan.
  • Supported browsers: Chrome™ 30 and above, Firefox® 25 and above, Safari® 6.0.5 and above, or Internet Explorer® 11 and above.

Additional resources

White paper
The Gartner Magic Quadrant
Video
RingCentral’s cloud phone solution features
Blog
Visit RingCentral UK blog
General enquiries:
Monday-Friday 9 a.m.-6 p.m.

See how it works for your business

A solution specialist will contact you for a personalised, informative demo on the key features and benefits of a cloud phone system.

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