Healthcare organisations rely on the RingCentral cloud business communications
platform to optimise patient interaction and streamline healthcare communications.
Your communications platform is a critical component for delivering the outstanding care and the personal touch that your patients expect. With professional greetings, and patient calls that are efficiently and properly routed to the right person the first time, you can respond more effectively and deliver the consistent service that builds trust and satisfaction—all while being cost efficient.
RingCentral's cloud business communications frees your workforce from the confines of traditional office walls, enabling productivity wherever and whenever. Capabilities such as automatic product updates and self-service settings empower you to instantly customise phone features for each location—simplifying your communications management.
RingCentral's robust call routing and handling rules ensures you can deliver best-in-class service with confidence. Responsive call routing sends calls directly to any desired department or person, even across locations. Flexible rules enable patients and staff to reach the right person every time, day or night, so you never miss a critical call.
The RingCentral for Desktop app turns any computer into an all-in-one communication hub completely sync'd to the office network so your staff can communicate with colleagues and patients anywhere there's a broadband connection, increasing their ability to be responsive. The Desktop app lives on your computer desktop and gives you access to the call handling power from a desk phone combined with the modern ways you communicate today like conferencing and web meetings—so everyone can stay connected with less devices to worry about.
The RingCentral Mobile App enables you to work productively from your tablet or smartphone. Easily access your business contacts, make calls, receive faxes, join conference calls, share files, check voicemail, and start web meetings. Plus, RingCentral is BYOD-optimised so you can use your personal device without compromising your professional identity.
Every phone number is assigned a dedicated audio conference number, making it effortless for your staff to join conference calls and collaborate with patients at a moment's notice. When it's not practical to meet face-to-face, RingCentral RingCentral Meetings® makes it possible to connect face-to-face online for real-time file sharing and collaboration.
"Optimum Healthcare Solutions Group grew rapidly, and as our lines were becoming congested with calls, we started to miss our customer service KPIs. We needed to scale our phone solution, but the cost per line was a financial obstacle. With RingCentral, we now have 32 lines for the price of our original 4."
Dean Payne, Founder and Managing Director
Optimum Healthcare Solution Group