What is RingCentral Office?
With RingCentral Office, you can easily connect your office, remote and mobile employees under one phone system, regardless of their location.
Unlike expensive, conventional phone systems, RingCentral Office is purchased, activated, setup and managed online, which means we manage it and you use it. By eliminating the need for complex hardware, lengthy installation and technical expertise, you get the functionality and flexibility to easily connect with customers without high costs or hardware hassle.
With one flat, predictable monthly fee, no contracts and no setup costs, RingCentral Office makes your business communication easy, affordable and accessible from your home, office, or wherever you need to be.
What are the benefits of RingCentral Office?
What’s a cloud-based phone system?
“Cloud-based” means that the core technology infrastructure and global network providing the business phone and fax system functionality is located in our multiple secure data centers and delivered to your business over the web. This eliminates the need for capital investment and the hassle of installing and managing complex hardware in your office.
How much does RingCentral Office cost?
RingCentral Office offers simple, all-inclusive pricing with a predictable low monthly cost.
All plans include everything you need for your business, including a cloud-based business phone system, phone and fax service with calling and faxing anywhere in the UK, integrated fax and advanced call management with voicemail, auto-receptionist, call forwarding and more.
View plans and pricing >>
Is there a free trial for RingCentral Office?
RingCentral Office comes with a 30-day money back guarantee so there's no risk in purchasing and trying it for your business. The phones can also be returned for a full refund within 90 days (must be in good condition, complete with all original materials).
Is there a setup fee?
No. There are no setup or activation fees.
How many lines can I purchase?
You can purchase as many lines as you need for your business. We have a number of affordable packages to choose from, and additional lines can also be purchased. For additional details, visit RingCentral Office Plans + Pricing.
To purchase more than 20 lines, please contact a RingCentral Office sales rep at 0800 098 8136.
What is the cost of the devices?
What are the shipping costs?
Please contact sales for estimated shipping costs and delivery options.
What kind of commitment do I have to make?
No commitment is required. You can pay as you go (month-to-month) and cancel at any time. Any devices purchased need to be returned in useable condition for a refund within 90 days of the purchase date.
What are my payment options?
RingCentral accepts credit cards and invoices for payment.
How do I cancel my subscription?
Simply call us at 0800 098 8136, select option 2 and speak with one of our friendly customer service representatives. Please be ready to verify your account number and billing information as it appears on your account.
What are the benefits of RingCentral Office?
What's a cloud-based phone system?
“Cloud-based” means that the core technology infrastructure and global network providing the business phone and fax system functionality is located in our multiple secure data centres and delivered to your business over the web. This eliminates the need for capital investment and the hassle of installing and managing complex hardware in your office.
Can I transfer my existing phone numbers to RingCentral?
Yes. You can transfer (port) your existing freephone or local phone numbers to RingCentral.
The porting process takes approximately 2-4 weeks and is dependent on how quickly your current provider releases the phone numbers. Unfortunately, we cannot help expedite the porting process.
Do I “own” my number? Can I keep my freephone or local number if I choose to cancel?
The number you receive upon signup is your own freephone or local number. If you have paid for at least one month of service and your account is active and in good standing, you may keep your numbers. There is no charge for transferring out numbers. Your account must remain active and in good standing during the number porting process.
How do I select Freephone or Non-Geographical numbers?
After completing purchase of RingCentral Office, you can add additional numbers from within your online account. Logged in as Administrator, under " Company Number and Info" click "Add Number".
How do I purchase an international number?
Contact RingCentral UK at 0800 098 8136 to purchase local and/or freephone International Numbers in over 25 countries. It takes 7-10 business days to add an international number to your account. You will receive notification once your international number is activated.
What is RingCentral Global Office?
RingCentral offers Global Office as an additional service that allows your company to expand your current phone system to international offices in supported countries.
Simply add your international offices’ extensions into your current account so you can easily manage one cloud phone system across international offices. Enjoy efficient office-to-office communications with free extension-to-extension dialing and cost-effective international calling with competitive dial plans Learn more>>
How long does RingCentral Office take to activate?
Your account and phone number are activated immediately and your phones will arrive in 5 to 7 business days (depending on shipping method).
What's involved in setting up my RingCentral Office business phone system?
There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral Office, it’s instantly activated, so you can immediately receive calls and customise your auto-receptionist, answering rules, and virtual extensions from your online account.
Do I need special equipment or a router to make this work?
No additional telephone lines, PBX hardware or installation is needed. RingCentral will work with any high-speed, stable internet connects and requires a minimum of 64kbps of bandwidth per call. You need a router that will make the internet connection available to your phones/devices.
For best voice quality, we recommend a router that is QoS (Quality of Service) enabled. By configuring your QoS router to prioritise the voice traffic over other internet traffic, you'll experience better voice quality when your internet is being used for other activities (e.g. downloading large files, watching online videos, etc). Learn more at http://www.ringcentral.co.uk/support/qos-information.html. You can also run a speed test and see our recommendations under the Test your Bandwidth section.
Do I need to adjust my network router settings?
To ensure voice data can flow through your network router, we recommend enabling port triggering from within your router’s configuration pages.
If using IP phones, enable port triggering:
5060-5090, Type: UDP
16384-16482, Type: UDP
If using the softphone, enable port triggering:
5060-5090, Type: UDP
8000-8200, Type: UDP
What are the minimum system requirements?
Since your phone system is in the cloud and delivered online, the only equipment you need in your office are the IP phones and the router with internet connection.
For use of the RingCentral for Desktop (Softphone) and Microsoft integration, you need the following specifications:
For Windows 7 (or later):
For Mac OS X® 10.8 Mountain Lion (or later):
How do I log in to my account?
Using your dedicated local number and password, you can log in at www.ringcentral.co.uk by clicking on LOGIN in the top right corner of the home page. You can also access your online account from RingCentral mobile app or desktop app.
How do I reset my password?
Log in to your account, select the Settings tab and click your Name/Extension tab. Click on User Password option to reset the password.
What is the Administrator?
The Administrator has full access to make changes to the account setup and configuration. This person will receive the payment and account details upon completion of purchase and on-going notifications anytime updates are made to the account. The Administrator will also be able to make additional purchases from the account and configure other user's extensions. Other users will only be able to setup their own extensions.
To log in as an Administrator, use your dedicated local number and administrator password. Only the Administrator will see the "Admin Portal" tab in the top central part of the account screen. If you are unsure of who your Administrator is, please contact customer support.
What is the Operator?
When a caller to the main number does not select an option or extension, they will be automatically directed to the Operator. Operator status can be changed anytime in the account.
What happens when internet or power goes down?
Because RingCentral is cloud-based, it's not dependent on your power or internet connection to continue receiving calls or faxes. Use your mobile phone as one of your forwarding numbers so even if your office internet or power is lost, your calls can still be made and received from your mobile phone and even show your business number (RingOut, RC Office iPhone app). Even your faxes can be accessed from your email or browser on your mobile phone.
Can I set up department codes for every transaction?
Yes. RingCentral provides cost centre management tools. These tools help in controlling budget by assigning a department or group code to purchases of RingCentral services and devices.
What features are included with RingCentral Office?
RingCentral Office delivers complete business functionality and a rich set of features for your office phone system. You'll get everything you need in one complete system with one low price: Reliable phone and fax service with a number of free, or unlimited calling and faxing (UK), multiple extensions, auto-receptionist with a dial-by-name directory, voicemail with email delivery, call forwarding and more.
View all features >>
I only want to use certain features. Can I purchase those separately?
Our philosophy is to keep it simple for business owners. We know that purchasing a phone system can be a complex and cost process. We include all the rich functionality and business features in one low monthly cost so you don't have to pay per feature per user, which results in much higher costs. Also, many of our customers appreciate that they don't have to choose only certain features or make trade-offs. With RingCentral, you get all the business phone and fax system so all the features are available when you need them.
How many minutes are included with my account?
Depending on your package RingCentral Office comes with 500, 1000, or unlimited monthly minutes per user for your phone lines, main number and fax number. Minutes apply to calls anywhere in the UK and are subject to RingCentral Terms of Service.
Can I make international calls?
Yes, you can. To activate international calling, please call customer service at 0800 098 8136.
How do I retrieve my voice and fax messages?
RingCentral receives voicemail and faxes 24x7 and offers several ways for you to access them.
In your online account
All messages will be saved in your online account. Log in to your account and recent messages will be displayed on the Overview page. Click the “Play” button next to the message you want to hear or “View” for fax messages.
Using your RingCentral Mobile or Desktop app
Your RingCentral Mobile app and Desktop app allow you to retrieve your voicemail and fax messages. Simply click on the message to listen to a voicemail or to view a fax.
You can also have your voice and fax messages forwarded to your email. Under user settings, go to Messages & Notifications and choose Notifications.
How do I setup my greeting?
Log in to your account and in the right column in Quick Links, click on Greetings. Select the 'New' button for the greeting you want to customise and follow the simple on-screen instructions. You can record your new greeting over the phone or by using a microphone connected to your computer, or use our default system greetings.
You can also have your greetings professionally recorded. Learn more.
Is there a limit on the length of voicemail greetings?
Greetings are limited to 15 minutes
How do I setup my company extensions?
As an Administrator, you can setup your extensions to connect remote employees under one main number, deliver business announcements and more. Each extension can be configured with a wide range of blocking, screening, fax and routing options.
Logging in as an administrator, click on the Admin Portal tab at the top central part of the screen and select the Phone System to add or remove a user extension.
How do I customise my answering rules?
Log in to your account and in the right column in Quick Links, click on Answering Rules.' Select ADD RULE and follow the setup wizard.
As an Admin, can I configure multiple users’ settings at once?
Yes. Use the Templates tool to configure multiple users’ common settings across locations.
What type of configurations can I apply in a batch?
You can apply user configuration in bulk for many common categories, such as e999 address, office hours, phone and voicemail greetings, music on hold, outbound caller ID, permission for international calling, notifications, etc.
Can I apply template settings to a call queue group?
No. An Admin can only apply settings to users.
View more information >>
What is RingCentral for Desktop?
RingCentral for Desktop is the next generation of RingCentral Softphone for your desktop PC and Macintosh. RingCentral for Desktop is a comprehensive communications solution with voice, fax, messaging, conferencing and web meetings. RingCentral for Desktop’s flexible call management, advanced options and intuitive interface helps manage all your communication needs from a single application. Learn More>>
What is Heads Up Display?
Heads Up Display (HUD) is a feature within RingCentral for Desktop. Ideal for receptionists and executive assistants, it allows users to view colleagues' real-time presence, plus manage multiple incoming calls including transferring calls, adding users to an existing call, and picking up calls on behalf of other colleagues.
How do I send an Internet fax message?
To send a fax message, log into your account, click the FaxOut button in the right corner of the main menu bar. Designate a recipient (phone number or select from your Contacts), select a cover page, add the attachment and click Send Fax.
You can also utilize the print function -- RingCentral for Fax as the printer when you print from any application on your PC. Follow the instructions to specify the recipient, cover page, etc.
To send a fax from your mobile app or desktop app, click on the Compost Fax icon. Enter the recipients' names or fax numbers. Select your cover page, add attachments as you perfer.
For fax via email: You can send a fax by just sending an email. Simply address your fax to the recipient fax number with “@rcfax.co.uk” appended to the number, for example, email@example.com. The subject of your message will be sent as the cover page, and the body and supported attachment types (such as PDF and word documents) will also be sent. Note, you must send from an email address that is included in your RingCentral account. To add an email address, log in to your account and go to Settings -> Outbound Fax Settings - enter email address under Email addresses permitted to send faxes:-Add - Save.
Can I have my incoming faxes automatically printed?
You can have all your incoming faxes sent to a printer through a setting in your RingCentral for Desktop (Softphone). In your Softphone, go to Menu->Options->Faxes and under “Printing” check the box next to “Automatically print incoming faxes to:” and select the printer or machine where you want your faxes printed. This features is only available in RingCentral for Desktop - Windows edition only.
Can I use the RingCentral Mobile app with my service?
Yes. All RingCentral Office customers can use the smartphone application at no additional cost. The app provides access to your entire RingCentral business phone system, including voicemails and faxes. It also allows you to use your RingCentral number as your caller ID when you make business calls from your iPhone, dial by extension, provides access to your entire company directory and much more. RingCentral offers a mobile app for iPhone/iPad and Android devices. Download the application for free from the iTunes store or Google Play.
Learn more at http://www.ringcentral.co.uk/office/features/rcmobile/overview.html.
What is Presence?
Presence enables you to detect the phone status of your colleagues and display on your desk phones. Whether using your desk phone, smartphone or soft phone, you can now share your presence status – available, busy or on hold – with your admins or colleagues.
How do I configure Presence for my own line?
Log in and click Settings ->Phones & Numbers.
Click the Presence button on the User Details page.
Click the Permissions tab, and set "Allow other users to see my presence" to On.
(You can also choose to let other specific users pick up your calls for you when you're not available.) Click Save.
As an Admin, can I manage Presence settings for Users?
Yes. Go to "Users" tab, selecting a user, clicking Settings -> Phones & Numbers, then click the Presence button on the User Details page. Set "Allow other users to see my presence" to On or Off.
Using Presence, how do I monitor the phone-line status of my colleagues?
As a user, when your colleagues set their Presence Permissions to allow other users to see their presence, you can choose to display their status on your Presence-capable phone.
By using RingCentral for Desktop, you can also view your colleagues' real-time presence, across devices, from your Contacts and Favorites.
Using Presence, how do I tell if a colleague's line is busy?
If you have a Presence-capable desk phone, the monitor lights of colleagues you're following will blink when the line is ringing or the call is on hold. It will show a steady light when the line is in use.
If the line is blinking, and you have permission, you can pick up the call, whether it's ringing or on hold.
Using Presence, how do I choose specific colleagues to monitor?
To choose which colleagues to monitor, go to Settings -> Phones & Numbers, click Presence and choose the Appearance tab. Here you can select which colleagues you would like to display on your Presence-capable phone so you can monitor their phone status.
This menu will have spaces for the number of line monitors your specific phone can display. The first two slots are dedicated to your own user calls. For each additional available line, you can select a user to monitor. Click "Preview on my phone" to see graphically how it will display on your specific type of phone, if your phone has Presence capability.
Can I monitor the Presence phone status of colleagues who are using smartphones too?
Yes. RingCentral Presence can monitor multiple devices, not just desk phones: smartphones, soft phones.
How do I use Presence-monitored lines?
If a colleague's line is blinking, which means it's ringing or on hold, if you have permission you can pick up the line.
If a line is idle (not lighted), you can press that line to quick-dial that person.
If a line is idle, you can press that line when doing a transfer as a quick-dial for the transfer
With Presence, how do I transfer a call directly to voicemail?
To transfer a call directly to someone's voicemail, perform a blind transfer and use *0 followed by the extension, instead of just the extension:
* Polycom: Transfer -> Blind -> *0 EXTNUM -> Send * Cisco: BlindXfer -> *0 EXTNUM -> Dial
How does automatic call recording work?
Once activated for an extension by an admin, automatic call recording will record all of that extension's incoming and outgoing calls. Recordings can be enabled for individual or multiple users as well as for departments, and can be downloaded or played back anytime. You must have RingCentral Office (Premium or Enterprise) to use automatic recordings.
View more information >>
What is RingCentral for Salesforce?
RingCentral for Salesforce works with your Salesforce.com account to enhance your CRM experience with capabilities and conveniences such as click-to-call, live call records, and automated call logging. Inbound calls bring up relevant account records instantly, enhancing customer interaction.
View more information >>
What is RingCentral for Zendesk?
RingCentral for Zendesk works with your Zendesk.com account to enhance the customer service experience with capabilities and conveniences such as click-to-call and automated new ticket creation. Inbound calls bring up relevant customer records instantly, enhancing call efficiency. Learn more >>
What is RingCentral for Desk?
RingCentral for Desk is a cloud-based app that integrates RingCentral phone system with Desk.com. The app features easy click-to-call within Desk.com and automatic case creation for any received call. RingCentral for Desk is designed to boost Desk.com agent's efficiency by delivering better customer service to customers. Learn more >>
What is RingCentral for Oracle Sales Cloud?
RingCentral for Oracle Sales Cloud is an integration between Oracle Sales Cloud CRM and RingCentral phone system providing real-time connectivity between both the applications. Sales agents can make and receive calls directly from within Oracle Sales Cloud. Instantly view call logs, efficiently manage customer interactions, and deliver superior levels of customer service. Learn more >>
What is RingCentral Shared Lines?
RingCentral Shared Lines lets you create a phone group that shares multiple lines, so that incoming calls ring on all the assigned phones. Calls can be answered from any of the assigned phones.
View more information >>
What is a Paging Only group?
A Paging Only group is a collection of paging devices and/or desk phones that can receive a paging call. A Paging Only group also allows real-time announcements to be made to multiple desk phones and/or overhead paging devices. Typically, a paging group is designed to maintain communications coverage in certain areas of a building (e.g. “Warehouse” or “2nd Floor”). Paging Only groups have an assigned extension, but cannot receive or originate voice calls.
Which RingCentral service supports Paging feature?
Paging is supported by all RingCentral Office Editions.
What desk phone models support Paging feature?
Paging is supported by RingCentral phone models:
What overhead paging devices support Paging feature?
RingCentral Office supports native SIP (Session Initiation Protocol) paging devices. The following models are supported:
Can I purchase these overhead paging devices from RingCentral?
No. RingCentral currently does not provide overhead devices or installation services. Paging devices can be sourced from Telecom / VoIP equipment resellers, and often these resellers can also assist with installation.
Can Paging be used on RingCentral Mobile App or RingCentral for Desktop App?
Your mobile devices and desktop (PC or Mac) cannot receive pages. Paging feature is only available on desk phones and supported paging devices. However, you can page a group from mobile app and desktop app by dialing DTMF (Dual-tone multi-frequency signaling) code *84 and a paging group number.
Note: You need to enable the VoIP Calling mode on your mobile device in order to use Paging.
What is difference between Paging and Intercom?
Paging is a one-way broadcast to one or multiple devices/users. Intercom is peer-to-peer, two-way communication between two devices/users.
What devices do you sell with RingCentral Office?
You have the option of purchasing business-class IP phones and devices for your business phone system. Learn about your phone and device options.
Who am I purchasing my phone and devices from?
Phones and devices purchased through RingCentral are sold and distributed by Westcon Group, Inc.
How long before my phones arrive?
Your IP phones will arrive approximately 5-7 business days from the day of ordering, depending on the shipping method selected. After order processing, procurement, and packaging, we ship FedEx or USPS ground, 2-day or overnight delivery. For international branch offices, the phone devices may arrive between 1 to 3 weeks, depending on the locations. The phones are pre-configured and ready for you to connect to your router/internet and make calls.
Can I use my existing analogue phones with RingCentral Office?
Yes. If you want to use your existing analogue telephones, all you need is the Linksys SPA-2101 ATA. Connect the ATA to your router and connect your analogue phone to the ATA. This will allow the ATA to convert the digital RingCentral phone line to analogue so it works with your telephones.
Can I use my existing IP phones with RingCentral Office?
Yes. RingCentral Office can be used with most SIP compatible IP phones. They need to be unlocked by your original provider and will require manual configuration.
Important: Please note that our support team will not be able to troubleshoot or configure IP phones purchased from another vendor. We recommend customers take advantage of the simplicity of our pre-configured IP phones.
Can I buy phones without purchasing additional service?
We currently do not sell hardware as a separate item. If you need to replace an existing phone, you can do so at no additional cost by calling customer service if the phone is being replaced within one year of purchase.
Can I use a cordless phone?
Yes. If you want to use a cordless telephone, all you need is the Linksys SPA-2101 ATA. Connect the ATA to your router and connect your cordless phone to the ATA. This will allow the ATA to convert the digital RingCentral phone line to analogue so it works with your telephones.
What is an ATA?
ATA is an acronym for Analogue Telephone Adapter. An ATA usually takes the form of a small box with a power adapter. It allows you to connect your traditional analogue phones to the Internet and place Voice over Internet Protocol (VoIP) calls.
Learn more about the Cisco SPA-122 ATA >>
Can I use my fax machine with RingCentral Office?
Yes. You can still use your fax machine to send faxes (all incoming faxes will be received by internet fax) by connecting it to an ATA and connecting the ATA to your router. You will need to buy a RingCentral Office line dedicated for the fax machine to replace the existing phone line.
Which phones are Presence-capable?
These models are Presence-capable: Cisco SPA508G, Cisco SPA514G, Cisco SPA525G2, Cisco 303, Polycom VVX 310, Polycom VVX 410, and Polycom VVX 5000.
Can I add to the Presence capability of my desk phone?
If your phone does not have Presence capability, you can order presence-capable phones or expansion modules through the normal RingCentral order process, either as an initial order or as an add-on.
Or you can order supported phones or add-on expansion modules based on the Cisco and Polycom line.
You can also purchase an expansion module or "side car" add-on device that attaches to the side of your desk phone and adds from 14 up to 70 monitor lights.
Do all RingCentral phone devices support HD Voice?
All Polycom and Cisco desk phones (except Polycom IP321), conference phones, and Yealink cordless phones support HD Voice capability.
In addition, RingCentral for Desktop (softphone) and RingCentral mobile app supports HD voice.
What is included in the free trial?
You get up to 5 phone lines during the 30-day free trial, which you can configure with 50 free outbound minutes per line. You can use any combination of RingCentral desktop phones, softphones for PC and Mac, and mobile apps for your smartphones and tablets.
The entire suite of RingCentral Office features, including voice, auto attendant, online meetings, text, and conferencing are available during the trial.
What RingCentral desktop phones are available for the free trial?
You can choose from three of our most popular models. When you purchase your system, you can choose from our wide selection of desktop and conference phones.
Can I transfer phone numbers for the free trial?
No, but RingCentral supports phone number porting as a free service with all RingCentral Office plans.
Will my credit card be charged during the free trial?
No. You will not be charged during the 30-day free trial. You will be charged if you choose to upgrade to a subscription during the trial. You will automatically be upgraded and billed if you do not cancel before the trial period expires. If you are using RingCentral desktop phones during your trial, you will have 5 days after the end of the trial to return them to avoid charges.
What kind of commitment do I have to make?
No commitment is required. You can pay as you go (month-to-month) and cancel at any time, without penalties or cancellation fees. Annual prepaid subscriptions and contracts allow you to save up to 30% off the normal month-to-month price. You can change to annual and contract pricing at any time.
How do I cancel my trial subscription with RingCentral?
Simply call us at 0800 098 8136 and speak with one of our friendly customer service representatives at any time. Please be ready to verify your account number and billing information as it appears on your account. You will also receive instructions on returning RingCentral desktop phones, if you used them during your trial. Phones used during the trial must be returned within 5 days and in good condition, otherwise you will be charged for the devices.
Need help or support?
Get answers to your questions from our online Knowledge Base, with hundreds of current articles on key topics. You can also visit our User Forum to get answers from the RingCentral user community.
RingCentral Office Quick Start Guide »
RingCentral Office Data Sheet »
Assuring High-Quality Voice Calls »
*24/7 Customer Phone Support available for Office customers with 2 or more Users
Phone Support Monday – Friday, 8am – 6pm UK for Professional^and Office customers with 1 User
Customers with Fax or ^Professional Pro plans should open a case at http://success.ringcentral.com/RCSupportPortalCreateNewCase