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RingCentral technology

RingCentral technology

The cloud has revolutionised the way we all do business.

Yet many companies still stake the reliability and functionality of their communications on closets full of wires and cables. For over a decade, RingCentral has invested in building the most advanced cloud communications platform in the market, so you can confidently move your communications to the cloud.

Core commitment to reliability

Our cloud-based technology was built from the ground up to deliver carrier-grade reliability for your business communications. Our distributed, redundant network routes calls dynamically around broken links, while redundant data centres and production environments ensure continuity during outages. We relentlessly focus on delivering quality of service with smart call routing and 24/7/365 monitoring of quality metrics across all modes of communications. We stand by our commitment to reliability with a financially backed 99.999% service-level agreement for qualified customers.*

 

RingCentral reliability

“With geo-redundant data centres [...], RingCentral ensures high services uptime and prepares for sustainable international expansion.”

— Frost & Sullivan, January 2016

End-to-end security

Our enterprise-grade security is architected to protect your data and your communications. Communications are encrypted between all endpoints no matter what device you are using. Our redundant network and infrastructure are protected with multiple layers of physical and logical security, and our data centres are audited regularly to ensure compliance with SSAE 16, PCI-DSS level 3, and ISO 27001 standards. Analytics-based, automated fraud detection and mitigation provide you with the peace of mind you need for your business.

 

RingCentral security

Businesses rely on RingCentral
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Quality of service

Our global private backbone allows for single reliable connectivity independent of a local broadband provider. With our Direct Connect you receive OTT internet access through a variety of vendors of your choice. Throughout the communications platform we architected, we provide end-to-end quality of service, deploying state-of-the-art technology like Opus and HD audio and video. Our Professional Services team provides a variety of services to plan, design, integrate, and transition your communications infrastructure. We also offer dedicated on-site deployment to ensure a no-downtime, worry-free transition to the RingCentral system.

 

RingCentral quality of service

Superior user experience

Innovative, enterprise-grade communications solutions should not be complex to implement. We built our applications with the user experience in mind at every step. Whether you are an administrator configuring the system or adding a line, or a business user changing your message settings, our apps are designed with the user in mind. The results? Empowered customers through an intuitive, easy to navigate, and obsessively consistent multi-device experience.

 

RingCentral user experience

Industry awards
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Integrations and APIs

We built RingCentral as an open platform with easy-to-use APIs and SDKs so you can seamlessly integrate business communications into your key business processes. Our pre-packaged integrations with CRM, Office, and other business applications allow you to automate workflows, drive efficiency, and gain deep insight from communications data. Our enterprise-grade, open platform allows you to innovate and tailor your communications systems to your unique environment.

“We saw from the get-go that RingCentral is a company that actually invests in innovation and follows the IT trends that are out there.”

— Jiano Ma, Vice President of IT, EAH Housing

Fast deployment

Our solution is easy to implement, and many customers go live in no time. Our Professional Services organisation provides you with a direct resource to support you every step of the way. If you are planning a more complex implementation, our team can do the work for you.

“Now that we use RingCentral, I have seen a dramatic drop in help-desk telecom tickets. I love that RingCentral has taken what, historically, we relied on engineers to perform—simplified it and made it achievable for the average user. It’s quite empowering!”

— Jeff Kunkel, Jr., Manager of Information Technology and Operations, Axial

Want to speak to us about RingCentral technology?
Let’s talk

* Only available upon request to customers with 100 or more users, subject to contracts being agreed.

 

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