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End-to-end security

The RingCentral platform utilises multiple layers of security to protect your data and communications while also guarding against fraud and service abuse.

Seven layers of security

RingCentral gives you added peace of mind by instituting robust security measures at every level of our architecture and processes. These include the physical, infrastructure, host, data, application, and business processes, as well as the enterprise level of your organisation.

 

Transmission security

To prevent interception of your communications, RingCentral provides Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption between all endpoints, including desk phones, conference phones, the RingCentral mobile app, and RingCentral for Desktop.

Infrastructure security

RingCentral offers the following infrastructure safeguards:

  • Network and applications: firewalls and session border controllers
  • Administrative functions: multiple authentication levels
  • Technology: intrusion-detection systems and fraud analytics
  • Operational functions: monitoring, system hardening, and vulnerability scans
  • Payment processing: full PCI DSS 3.1 compliance

Physical and environmental security

The RingCentral platform is deployed across SSAE 16 and ISO 27001-audited data centres, protected by the most robust electronic prevention systems, on-site engineering specialists, and security guards. The geographic diversity of our locations also minimises the risk of data loss and service interruption due to catastrophe.

Proactive fraud mitigation

RingCentral prevents toll fraud through access control, detection controls, and usage throttling, and gives you granular control over who gets to make international calls and to where. Plus our global security department actively monitors your account to detect irregular calling patterns and prevent fraudulent charges.

Top industry security rating

When it comes to cloud security and protection of your data and communications, we consistently earn high ratings from leading industry analysts. RingCentral Office has earned Skyhigh’s CloudTrust™ rating of Enterprise-Ready, the highest rating possible. This puts us in the company of trusted cloud solutions such as Adobe EchoSign, Box, DocuSign, HubSpot, Marketo, Salesforce, and Workday.

“RingCentral's security policy and technology have been vetted by its largest carrier partners—AT&T, BT and Telus—all of which are very security-minded.”

— IDC, January 2016

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