Before the coronavirus outbreak, nearly all of the 5plus Architects team had always worked in the studio. But when the pandemic left businesses scrambling to figure out how to continue functioning with an entirely work-from-home staff, 5plus Architects had the communications infrastructure in place for a smooth transition to the new reality.
Today the practice’s employees can make and take business calls, and even join and host video conferences, anywhere, from any device—laptop, tablet, or smartphone—using the RingCentral app. 5plus is also using RingCentral’s built-in team messaging platform to engage in real-time chats and share files related to specific projects or working groups.
And because RingCentral allowed them to create a cohesive company-wide solution, 5plus’s staff can now easily transfer calls, use internal dialing to reach colleagues more quickly, and launch video conferences with just a few clicks.
To give you an idea of how transformative this has been for 5plus, during a directors’ meeting early after the UK’s shelter-in-place / stay at home order came down, a few directors asked how we were going to answer its phones with nobody in the studios. “That was an instinctive question,” Adam explains, noting that the firm was still new to the idea of having a phone solution like RingCentral.
“But then everyone realised that now we can easily have the right people answering our business lines, anytime, even from home.”