COMPANY

Case Studies

IntelliSurvey

IntelliSurvey




RingCentral Helps IntelliSurvey Create Surveys Twice
as Fast as the Competition

IntelliSurvey develops complex online marketing surveys for a diverse client base that includes global Fortune 500 companies. The company achieves 50% faster programming turnaround compared to its competitors by combining the business and research expertise of its project managers with the power of its proprietary software.

Although headquartered in Ladera, CA, fully 75% of IntelliSurvey’s workforce is located elsewhere, allowing the company to be as responsive as possible to its clients. The company has offices across the US as well as locations in Europe and Asia Pacific.

With the speed of survey development being a key business differentiator, and with a workforce spread across the globe, tools that foster collaboration across the organisation are critical. That is why IntelliSurvey replaced its previous on-premises phone system with a cloud-based communications platform based on RingCentral Global Office™ (for US and international telephony), RingCentral Meetings™ (for online meetings), and RingCentral Glip™ (for team messaging and collaboration).

Many improvements, including a 30% productivity boost from Glip

Since the arrival of RingCentral Global Office, most of the old hard phones have been replaced with softphones that are fully integrated with users’ Google G Suite applications. Employees who travel can use the RingCentral Mobile® app and never miss a call. RingCentral Meetings has proved to be a great way to conduct daily stand-up meetings.

All of these are improvements over the previous system, but it’s probably Glip that has made the biggest impact on the company’s ability to collaborate, according to Earnest Lynch, IntelliSurvey’s Desktop Support Technician. “Using Glip has given us a 30% increase in productivity,” says Lynch. “And that is an understatement.”

Glip serves as an all-in-one team messaging hub that helps reduce email clutter and features file sharing, screen sharing, search, calendaring, and integrated task management tools to help keep people focused and on schedule. Lynch was hired after its introduction to the company. A number of collaborative programs were demonstrated by the IT team, but Glip has always been head and shoulders above the rest. “If a tool passes the IT test, then we let it out to the rest of the company,” he says.

Glip definitely passed their test. Lynch explains how IT uses it and why it’s so popular. “IT has separate Glip chat rooms for each project. One for servers, one for team updates, one for troubleshooting, etc.,” he says. “By being able to have more than one chat room with the same users, you’re able to tailor your speech to focus the chat room and not muddy the waters.”

“Glip first” across the company, and data security too

After passing the IT test, Glip was next adopted by IntelliSurvey’s service team. “The service team picked up Glip and immediately ran with it,” Lynch says. “For them, it’s Glip first, call later.” All IntelliSurvey employees have and use their Glip accounts. They appreciate the security and convenience of Google Drive being integrated, along with Altlassian products. “They’re able to securely share documents in Glip chats, which is how they keep their conversations organised,” Lynch explains. “Glip is our primary means of communication,” he adds. “We go to Glip first to have our conversations.”

Company profile

IntelliSurvey is the premier resource for complex online surveys. The company’s industry-leading survey software, backed by expert project managers, captures the critical market data that enables better business decisions.


Year founded: 2001


Website:
intellisurvey.com


Headquarters:
Ladera Ranch, CA


Size: 95 employees


 

“By being able to have more than one chat… you’re able to tailor your speech to focus the chat room and not muddy the waters.”

—Earnest Lynch, Desktop Support Technician

 

“I would say using Glip has given us a 30% increase in productivity. And that is an understatement.”

—Earnest Lynch, Desktop Support Technician