MyOutDesk’s management is well aware of the importance of communication between the real estate agents and their VPs. “Communication is how we sustain our relationships with our clients,” says Adelaide Gale, Director of the Client Success team at MyOutDesk. “It’s what makes us special—face-to-face, consistent communication.”
The company’s original VoIP system didn’t have the level of call quality, nor was it reliable enough, to support consistent communication between the Philippines and the US. MyOutDesk initially brought in RingCentral as a backup. “It turned out that our backup solution outperformed our original VoIP, so now we use RingCentral,” Gale says.
RingCentral gives MyOutDesk outstanding line clarity for both inbound and outbound calls, along with a US number for calls from the Philippines to the US that gives these calls a local appearance. With RingCentral, the company also gets analytics for measuring what’s happening in the business, which helps them continually increase customer satisfaction.
“We’re all on RingCentral,” adds Julie Galido, Senior Operations Manager, IT & Special Projects at MyOutDesk. “It’s our official communications tool, and we use it for everything.”