In periods of peaks, digital channels reduce waiting times and smooth the activity. Ooredoo Myanmar is using its IVR to redirect customers to digital channels.
Instead of waiting on the phone, customers can send a message within MyOoredoo mobile app. Thanks to the customer account information, agents solve issues more efficiently.
Today, Ooredoo Myanmar successfully adopted a variety of channels enhancing their customer service.
The company is looking to add more channels and automation in the future. You can learn more about the story below.