2018 RingCentral Press Releases

Stay on top of breaking news and stories from RingCentral—including new partnerships, customer successes, and event announcements.
Articles archive: 2018

November 13, 2018

RingCentral Announces New Voice Analytics AI Partnerships with Gong.io, ThetaLake, and Velvetech

SAN FRANCISCO, Calif. — November 13, 2018 — RingCentral, Inc., (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced at its annual user conference ConnectCentral®, that it is adding artificial intelligence (AI) enabled voice analytics to its industry-leading open platform. With more than 15,000 developers and 1,500 existing integrations, RingCentral is now partnering with Gong.io, ThetaLake and Velvetech to deliver real-time and post-call voice analytics services to global customers.

Gong.io, ThetaLake and Velvetech are part of the RingCentral Connect Platform™ Partner Program (CP3). CP3 provides independent software vendors (ISVs) with the technology and go-to-market resources necessary to maximise customer success. With RingCentral APIs, these premier partners have created a broad array of integrated solutions to improve sales performance, remain compliant, and improve customer experiences by implementing machine learning to identify actionable attributes within calls, messages and other forms of communications.

“The democratisation of AI is quickly becoming a reality,” said David Lee, vice president, product management, RingCentral. “By partnering with a growing ecosystem of AI companies and enabling them to leverage RingCentral open APIs to integrate with RingCentral cloud communications solutions, we are offering our customers access to broader AI services. This allows them to capture timely customer data and drive greater customer engagement and value.”

Real-time AI voice analytics services

  • Velvetech, a leading software development platform provider, is leveraging RingCentral’s open APIs to build a custom, real-time transcription solution with machine learning capabilities from XSELL. Together XSELL and Velvetech enable businesses to extract real-time insights that coach sales agents and drive improved sales performance.

“With the integrated power of RingCentral, Velvetech and XSELL solutions, we have substantially improved our sales productivity,” said Doug Altschul, vice president, customer experience at Insureon, a leading online provider of small business insurance. “The solution applies machine learning to real-time transcriptions, based on the performance of top sales agents, and makes recommendations to other sales agents to communicate with customers, resulting in positive business outcomes. We could not have done this without RingCentral and its open platform. This has given us a huge competitive advantage and helped us grow our business.”

Post-call AI voice analytics services

  • Gong.io, a conversation intelligence platform for sales teams, leverages RingCentral open APIs to develop a solution that incorporates machine learning for sales teams to drive best practices and effectiveness at scale.
  • ThetaLake, a leader in compliance for audio and video communications worked closely with RingCentral to enable businesses in highly regulated industries such as financial services and insurance to archive audio recordings. This allows companies to comply with long-term regulatory requirements.

In addition to the AI premier partners, RingCentral is announcing enhancements to its partner integrations with Box and Google. These enhancements include:

  • Box: RingCentral Archiver with Box allows users to archive key RingCentral communications data such as SMS, fax, voicemails and call recordings automatically to their Box account. Once in Box, RingCentral data can be enhanced with artificial intelligence using Box Skills
  • Google: With the native Google Calendar Add-on, users can now choose RingCentral for both audio and video calling making it easier for customers to schedule a meeting or conference call without having to toggle between applications

The RingCentral Connect Platform™ Partner Program (CP3) empowers ISVs to leverage collaboration in their frequently used business workflows. With this program, ISVs receive a variety of go-to-market support through three different tiers, which include Authorised, Premier, and Elite. All partners receive developer support resources and their apps are showcased in the RingCentral App Gallery. To read more about other RingCentral AI partners click here.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device and via any mode. RingCentral provides unified voice, video, team messaging and collaboration, conferencing, online meetings, digital customer engagement and integrated contact centre solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. ConnectCentral, RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

November 13, 2018

New RingCentral Engage Platform Enhances Digital Customer Experiences

SAN FRANCISCO, Calif. — November 13, 2018 — RingCentral, Inc., (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced at its annual user conference ConnectCentral®, RingCentral Engage™, a leading digital customer engagement platform based on its recent acquisition of Dimelo. Dimelo, based in Paris, France is deployed by leading global organisations such as Allianz, AXA, BNP Paribas, ENGIE, Orange, and Telenor, spanning multiple industries including telecom, financial services, insurance and retail. To enhance customer experiences by enabling agents and supervisors to leverage experts from within the organisation, RingCentral also announced the upcoming integration of RingCentral Engage with RingCentral’s team messaging and video solutions.

Customers expect quality service in real-time and through their digital channels of choice. RingCentral Engage is built from the ground up to address these changing customer behaviors. Leveraging an AI-based smart routing engine, RingCentral Engage enables agents to efficiently manage customer interactions across all digital channels via a single interface.

“In today’s business environment to remain competitive, companies of all sizes and across industries need to transform how they do business,” said Dave Sipes, chief operating officer, RingCentral. “Through the integration of RingCentral Engage with our team messaging and video solutions, customers will have access to a fully integrated and seamless communications experience that enables businesses to deliver on the promise of world-class digital customer engagement.”

RingCentral Engage will give agents the ability to leverage team messaging and video for quicker customer resolution, by bringing in relevant agents and experts from across the organisation into digital and video conversations. Agents will also have the ability to elevate from real-time messaging communications to video conversations leading to faster resolution of customer issues.

“As consumers’ preferred modes of communications evolve, it’s important to empower agents with the right tools that will give them the ability to engage customers across multiple channels. It’s also important to enable agents to access the expertise they need from people throughout their organisation,” said Blair Pleasant, President & Principal Analyst, Commfusion, LLC. “The new RingCentral Engage product will give businesses a robust way to better manage customer interactions.”

The benefits of the newly integrated solution will include:

  • Extending customer support across the entire organisation: RingCentral Engage integrated with team messaging empowers agents and supervisors to bring in the necessary expertise from within the contact centre and other areas of the organisation. This accelerates response times and improves overall customer satisfaction.
  • Engaging experts to collaborate with customers: RingCentral Engage enables contact centre agents to create teams consisting of customers, agents, and experts to resolve issues quickly and more efficiently using integrated RingCentral communications tools, such as team messaging, file sharing, video and web meetings.
  • Leveraging video and screen sharing: RingCentral Engage allows agents using, real-time messaging such as Apple Business Chat, SMS, in-app messaging or web chat, to switch the conversation to video and screen sharing to resolve issues faster.

These new capabilities will be demonstrated at ConnectCentral. RingCentral Engage is available immediately. RingCentral Engage with team messaging and video solutions will be rolled out in the first half of 2019. For more information on RingCentral Engage visit www.ringcentral.com/digital-customer-engagement.html

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device and via any mode. RingCentral provides unified voice, video, team messaging and collaboration, conferencing, online meetings, digital customer engagement and integrated contact centre solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral, ConnectCentral, RingCentral Engage and the RingCentral logo are trademarks of RingCentral, Inc.

 

November 13, 2018

RingCentral Reimagines Communications & Collaboration User Experience with a New Unified Mobile App

SAN FRANCISCO, Calif. — November 13, 2018 — RingCentral, Inc., (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced at its annual user conference ConnectCentral®, the availability of the new RingCentral unified mobile app, an entirely reimagined collaboration-centric experience for enterprise communications. This offering provides a modern conversational workspace allowing people to communicate the way they want using the devices of their choice. The RingCentral unified mobile app eliminates the need for multiple applications and unites voice, team messaging, video meetings, and other key features into a single user experience.

“Companies have long struggled with breaking down the silos created by fragmented communications. Also, collaboration today is core to the way people want to work, and why we’ve made team messaging a foundational component of our cloud communications platform,” said Kira Makagon, EVP of Innovation, RingCentral. “We’re excited to introduce the new RingCentral unified mobile app, which combines team messaging, video meetings, and enterprise telephony into a single and intuitive experience for greater employee engagement.”

Based on a recent study by CITE Research, today’s modern worker uses an average of four communications apps and 66 percent of them want a single communications platform. The new RingCentral unified mobile app addresses this need, allowing users to be more productive and save time by not having to switch between multiple communications apps to get work done.

“At Structural Group, we rely on mobile collaboration to help our highly-skilled team of world-class engineers and field construction workers achieve the best possible results,” said Jason Kasch, CIO, Structural Group. “The new RingCentral unified mobile App enables us to put people at the centre of our business. It’s now easy and efficient for our entire workforce to communicate and collaborate all with a few clicks.”

The RingCentral unified mobile app is designed to be used for all internal and external communications needs, built on these three principles:

  • Collaboration-centric - Provides a modern team messaging-based user experience. It allows users to create teams based on different topics, add internal and external team members, have persistent chat, share files, notes, tasks, calendar events, GIFs, emojis, and more.
  • Enterprise voice ready - Enables enterprise voice capabilities using business number identity, including the ability to dial out, receive calls, extension dialing, and send SMS globally. In addition, with one-click, users can quickly escalate from a chat to a call.
  • Integrated video meetings – Allows users to schedule, start, and join video and screen sharing meetings with a single click.

“We’re seeing a convergence taking place between collaboration, cloud communications, and video and web meetings. Unified Communications is evolving to support the way people want to work and collaborate, and unified messaging is a fundamental part of that evolution. RingCentral has been helping to lead this change by tightly integrating its industry-leading team messaging capabilities with best-in-class enterprise voice and video conferencing capabilities, which is one of the reasons why we’ve recognised RingCentral as a 2018 leader in the Aragon Research Globe for Mobile Collaboration,” said Jim Lundy, CEO, Aragon Research.

The new RingCentral unified mobile app can be downloaded now from the app store, and will be available in English, French, German, Spanish, Italian, Portuguese, Japanese, Cantonese, Mandarin, and Korean by the end of November 2018.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device and via any mode. RingCentral provides unified voice, video, team messaging and collaboration, conferencing, online meetings, digital customer engagement and integrated contact centre solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. ConnectCentral, RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

October 30, 2018

Opus 2 Delivers Virtual Courtrooms with RingCentral

LONDON, England — October 30, 2018 — RingCentral UK, Ltd., a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE:RNG), today announced that Opus 2, a global legal technology business, has selected RingCentral Rooms™ video conferencing solution to build its virtual courtroom offering and help manage cases worldwide. By removing the need to bring witnesses to court in-person, legal firms can drive productivity, reduce costs, and manage sensitivities around court attendance.

RingCentral Rooms is a next-generation, cloud-based video conferencing room solution, delivering HD video, audio, and web conferencing capabilities. RingCentral Rooms uses a web conferencing platform to connect meeting room hardware, such as screens, cameras, and speakers, with external and internal users, as well as with other conference rooms. This enables seamless participation with other participants joining from mobile phones, tablets, and desktops. The solution allows witnesses to make court appearances without attending in person. The easy-to-deploy solution also removes the need for expensive proprietary hardware, which is typical of traditional video conference room systems.

“A virtual courtroom is no longer a vision of the future. We’re working with legal teams around the world to deliver this environment on a daily basis,” explained Dervis Kemal, Head of IT at Opus 2. “We tested a number of video conferencing solutions, but only RingCentral’s technology could stand up to the issue of low bandwidth which exists in many traditional courtrooms today.”

Opus 2 Magnum is a state-of-the-art case management and trial presentation platform which enables legal teams to work collaboratively on document sets regardless of their physical location. All case documents and work products remain in one secure, central workspace, helping to deliver significant efficiencies and cost savings throughout the legal process. Designed for lawyers, Magnum’s intuitive interface has been developed to mimic how legal teams have traditionally worked with paper, making it easy to use and popular with legal professionals of all levels, from associates through to judges.

The decision to partner with RingCentral is part of a wider move by Opus 2 to expand globally, improving collaboration across offices and multiple countries worldwide. The company has already implemented RingCentral Office® to bring together a disparate workforce across five countries. The company has several remote workers who travel extensively, making effective communication and collaboration vital.

RingCentral Office mobile capability is an entirely reimagined collaboration-centric experience for enterprise communications. It provides a modern conversational workspace, allowing people to work the way they want, while driving increased productivity and business workflow efficiency. Eliminating the need for multiple, disparate apps, the new mobile app combines RingCentral phone, team messaging, video meetings, and other key features into a single experience, delivering on the company’s Collaborative Communications vision.

“Opus 2 is a fast-growing, global company which has strong ambitions for the future,” said Sahil Rekhi, Managing Director of EMEA at RingCentral. “The company is taking a huge leap forward by adopting the latest technology for global growth in an industry that is traditionally known for its lack of innovation. We’re excited to support their business and look forward to future partnerships.”

About Opus 2
Founded in 2008, Opus 2 is a leading cloud-based litigation and legal transcript management software and services business, providing 'paperless trial' solutions to the legal community globally. Opus 2's flagship product - Magnum - is a software platform used by senior lawyers, paralegals, judges, and arbitrators throughout the litigation lifecycle for collaboration, case management, document management, and in-courtroom litigation management. The company also provides both real-time and traditional court reporting / transcription services to legal professionals during court hearings. Opus 2 is headquartered in London, UK. For more information about Opus 2, visit opus2.com

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact centre solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Rooms, RingCentral Office, and the RingCentral logo are trademarks of RingCentral, Inc.

 

October 24, 2018

RingCentral Completes Acquisition of Dimelo, a Leading Digital Customer Engagement Platform

BELMONT, Calif. — October 24, 2018 — RingCentral, Inc.,(NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that it has completed its acquisition of Dimelo, a leading cloud-based digital customer engagement platform.

The acquisition of Dimelo further bolsters RingCentral’s leadership position as the #1 cloud communications provider worldwide. In addition, this acquisition will:

  • Enable RingCentral to offer a modern end-to-end solution in the high-growth customer engagement solutions market
  • Empower agents to efficiently manage customer interactions across digital channels via a single interface leveraging Dimelo’s AI-based smart routing engine
  • Accelerate Dimelo’s growth momentum through RingCentral’s broad go-to-market capabilities and global footprint

“Dimelo enables us to deliver on our vision to empower people to communicate and collaborate using any mode of choice,” said Vlad Shmunis, chairman, founder, and CEO, RingCentral. “Through our strategic acquisition of Dimelo, we are continuing to strengthen and deepen our product portfolio of next-generation customer engagement solutions to meet customers’ preferences for interacting with businesses using digital channels.”

“While most companies have an adequate contact centre solution in place to handle voice interactions, the same is not true for the ever-growing number of digital channels their customers want to use to communicate with them,” said Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics, LLC. “The Dimelo solution will allow companies to move from siloed email, web chat, social media interactions and messaging of today to an integrated, context-rich digital customer engagement platform.”

Dimelo was founded in 2006 and is headquartered in Paris, France. The company offers a feature-rich, digital-only customer engagement platform that is deployed by leading customers including Allianz, AXA, BNP Paribas, ENGIE, Orange, and Telenor.

The terms of the transaction were not disclosed. The acquisition is not estimated to have a material financial impact for the year ending December 31, 2018.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact centre solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Glip and the RingCentral logo are trademarks of RingCentral, Inc.

Forward-Looking Statements
Forward-Looking Statements This press release contains “forward-looking statements,” including but not limited to, statements regarding the effects and benefits of the Company’s acquisition of Dimelo and the market opportunity for Dimelo’s services. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on assumptions that may prove to be incorrect, which could cause actual results to differ materially from those expected or implied by the forward-looking statements. Among the important factors that could cause actual results to differ materially from those in any forward-looking statements are: our ability to integrate Dimelo into RingCentral and successfully accelerate Dimelo’s growth momentum; our ability to continue to release, and gain customer acceptance of, Dimelo’s services; and general market, political, economic, and business conditions, as well as those risks and uncertainties included under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” in our Form 10-Q for the quarter ended June 30, 2018, filed with the Securities and Exchange Commission; and in other filings we make with the Securities and Exchange Commission from time to time.

 

October 15, 2018

RingCentral Named a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide Report

BELMONT, Calif. — October 15, 2018RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that Gartner has recognised RingCentral as a Leader in the Magic Quadrant for Unified Communications as a Service, Worldwide report.* In the Magic Quadrant report, published on October 10, 2018, RingCentral was positioned furthest to the right within the Leaders quadrant for completeness of vision and ability to execute.

“Customers are increasingly recognising that RingCentral’s collaborative communications approach is unlocking the next level of business productivity and empowering their workforce to work the way they want—anytime, anywhere, and on any device,” said Dave Sipes, Chief Operating Officer at RingCentral. “We believe that our position as a Leader in the Gartner Magic Quadrant is a testament to our laser focus on driving continuous innovation brought to market globally through world-class enterprise delivery capabilities.”

According to Gartner, “By 2021, 90% of IT leaders will not purchase new premises-based UC infrastructure — up from 50% today — because future cloud UC offerings will be far ahead in terms of features, functions, portals, analytics and dashboards.”

RingCentral is a leading provider of cloud communications and collaboration solutions. RingCentral delivers cloud PBX, team messaging, video and web conferencing, and cloud contact center solutions to meet the needs of today’s mobile and globally distributed workforce.

RingCentral will be at the Gartner Symposium/ITxpo, taking place October 14–17, 2018, in Orlando, Florida. Company executives and customers will speak at a CIO thought-leadership session on transforming the enterprise through communications and collaboration in the digital age. Separately, RingCentral will also host a VIP dinner for customers and guests to learn about how to empower their digital workforce.

Download a complimentary copy of the 2018 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide report.

*Source: Gartner, Inc., “Magic Quadrant for Unified Communications as a Service, Worldwide,” Daniel O’Connell, Megan Fernandez, Rafael Benitez, Bjarne Munch, Christopher Trueman, October 10, 2018.

Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Gartner Symposium/ITxpo
Gartner Symposium/ITxpo is the world's most important gathering of CIOs and senior IT executives. This event delivers independent and objective content with the authority and weight of the world's leading IT research and advisory organisation, and provides access to the latest solutions from key technology providers. CIOs and IT executives rely on Gartner Symposium/ITxpo to gain insight into how their organisations can use IT to address business challenges and improve operational efficiency. For more information, please visit www.gartner.com/us/symposium.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc. Other third-party marks and logos displayed in this document are the trademarks of their respective owners.

 

 

October 11, 2018

RingCentral Signs Definitive Agreement to Acquire Dimelo, a Leading Digital Customer Engagement Platform

BELMONT, Calif. — October 11, 2018 — RingCentral, Inc.,(NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that it has entered into a definitive agreement to acquire Dimelo, a leading cloud-based digital customer engagement platform. Dimelo enables enterprises to manage all their digital customer interactions through a single platform. Dimelo is deployed by leading global organisations such as Allianz, AXA, BNP Paribas, ENGIE, Orange, and Telenor, spanning multiple industries including telecom, financial services, insurance and retail.

Consumers today expect to engage with brands using the digital channels of their choice including mobile and in-app messaging, social media, live chat, email, and community forums. Given this trend, enterprises are rapidly adopting support for various digital channels to enhance customer experience.

“In today’s digital world, engaging with customers over digital channels is crucial to business success,” said Vlad Shmunis, chairman, founder, and CEO, RingCentral. “With Dimelo, consumer-facing enterprises can transform how they engage with their customers. Simply put, Dimelo enables companies to vastly improve their customer interactions by delivering world-class integrated experiences across a multitude of digital channels. We’re excited to welcome the Dimelo team to RingCentral!”

Enterprise transformation to digital communications is accelerating at a rapid pace and is core to customer satisfaction. Dimelo’s AI-based smart routing engine enables agents to efficiently manage customer interactions across digital channels via a single interface.

“With one of the most extensive footprints of digital channels supported in the industry, Dimelo is dedicated to staying at the forefront of customer engagement transformation. Based on the strength of our platform and proven success with major brands, Apple recently chose Dimelo to be one of the early customer service platforms for Apple Business Chat,” said Stéphane Lee, co-founder and CEO, Dimelo. “We are proud to join forces with RingCentral, the #1 cloud communications provider. Together, we will deliver uniquely differentiated solutions worldwide.”

The Dimelo digital customer engagement platform provides the following key capabilities:

  • Artificial Intelligence:
    • Intelligent Classification Engine (ICE) for optimising message routing.
    • Machine-learning for recognising contact patterns, suggesting answers, and filtering out noise.
  • Extensive range of digital channels and community forums:
    • Messaging (Apple Business Chat, Facebook Messenger, WeChat).
    • In-app messaging for iOS and Android mobile apps.
    • Social media (Facebook, Google+, Instagram, Twitter, YouTube, etc.).
    • Live chat and email response management.
    • Community forums (inSided, Lithium, phpBB, vBulletin, WordPress).
    • Consumer review platforms (Bazaarvoice, Google My Business, Google Play).
  • Integrated customer engagement environment:
    • All digital channels managed centrally.
    • Automatically recognises 72 languages across all channels.
    • Unifies multiple consumer identities across all channels.
    • Efficient distribution of interactions to appropriate agents.
    • Ensures operational efficiency and traceability of interactions.
  • Open APIs:
    • Ability to integrate third-party chatbots with automatic escalation to agents.
    • Allows partners and customers to add their own digital channels.
    • Enables integrations with industry-leading CRM, helpdesk, business intelligence, and business process management solutions.

The terms of the transaction were not disclosed. The acquisition is expected to close in Q4, 2018 and is not estimated to have a material financial impact for the year ending December 31, 2018.

About Dimelo

Dimelo is a leading cloud-based digital customer engagement platform. The Dimelo platform centralises management of all digital channel interactions including mobile and in-app messaging, social media, live chat, email, and community forums, and distributes them automatically to agents based on availability, skills, language, customer profile and more. Dimelo is headquartered in Paris, France.

About RingCentral

RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact centre solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, USA and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc. Other third-party marks and logos displayed in this document are the trademarks of their respective owners.

 

September 20, 2018

Pharmacy2U Selects RingCentral for Innovative Omnichannel Communications

LONDON, England — September 20, 2018 — RingCentral UK, Ltd., a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE:RNG), has been selected by Pharmacy2U, the UK's largest online pharmacy, as its central communication platform to help it deliver a truly customer-centric contact centre experience to support its rapid growth.

Pharmacy2U helps over 240,000 people across the country manage their NHS repeat prescriptions. Set up by a team of pharmacists in 1999, Pharmacy2U was a founding partner to the NHS in developing the Electronic Prescription Service (EPS).

“We are adding around 7,000 patients per week, which is the equivalent of 16 new High Street pharmacies opening each month, and our aim is to allow people to contact us using the method that suits them best, whether that’s by phone, email, or webchat,” said Andy Williams, Director of Customer Care for Pharmacy2U. “With RingCentral, we have an innovative and industry-proven platform that will allow us to deliver a truly unified communication experience and continue to deliver the highest levels of customer service while driving efficiency across the business.”

RingCentral Contact Centre™ is an omnichannel solution that helps people using Pharmacy2U to choose their preferred method of communicating, via voice, chat, SMS, email, and more. The platform includes intelligent IVR and self-service options that are tightly integrated with smart routing functionality to help patients connect more quickly to the advisor who can best handle their needs. The platform also includes tools to help Pharmacy2U optimise staff scheduling and improve contact centre efficiencies. Pharmacy2U is already using RingCentral Glip to help manage the system integration and migration project.

“Pharmacy2U is an innovator in the health industry that is making a real difference to people across the country,” said Steven Rafferty, Regional Vice President of Enterprise Sales, EMEA at RingCentral. “We’re proud to help them deliver a seamless patient experience through our open and flexible platform. We look forward to identifying new ways to partner with Pharmacy2U as they continue to expand.”

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact centre solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Contact Centre, and the RingCentral logo are trademarks of
RingCentral, Inc.

About Pharmacy2U
Pharmacy2U is a different kind of pharmacy. Born online in 1999 with a strong heritage in traditional pharmacies where our founding pharmacists worked, we know too well the frustrations of patients. We have set out to reinvent pharmacy care and put patients at the heart of it. We are a pharmacy where clinical excellence & patient care meets unique technology, which truly helps families live healthier and happier lives. We are the founding partner to the NHS in developing the Electronic Prescription Service and assisted the NHS in the first pilot programme in 2001.

We treat our patients as customers and deliver the effortless and trustworthy services they are used to in every aspect of their lives. And this sets us apart.

—   no waiting in line
—   no picking up & dropping off repeat prescriptions
—   no waiting for medicine stock to come in
—   no worrying about running out of medicines
—   the convenience of modern tools: mobile app, reminders to re-order, ability to manage your repeat prescriptions online, friendly pharmacists available to assist you

We are the largest NHS online pharmacy. Our online and home delivery NHS Repeat Prescription Service is used by hundreds of thousands of patients.

Pharmacy2U.co.uk provides NHS Repeat Prescriptions and Online Doctor services. Pharmacy2U.co.uk is regulated by the General Pharmaceutical Council in the same way all UK pharmacies are. The Online Doctor service is also regulated by the Care Quality Commission.

www.pharmacy2u.co.uk

 

September 12, 2018

BT Brings RingCentral’s Cloud Communications Solution to Medium and Large Enterprises

LONDON, UK – 12 September 2018 – RingCentral UK, Ltd., a wholly owned subsidiary of RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that BT has enhanced and extended its Cloud Phone solution – which is hosted by RingCentral – to meet the needs of medium and large enterprise customers.

The mobile-first solution, which has been rebranded as BT Cloud Work, provides the key communications capabilities enterprises need to engage customers, drive greater workforce productivity, and enhance mobility.

Designed for today’s increasingly distributed workforce, BT Cloud Work offers enterprise customers fully featured voice, conferencing, and collaboration solutions.

“Demand for cloud communications among enterprises has skyrocketed as they recognize the tremendous value across their business – from workforce enablement and customer engagement to cost savings,” said Marty Piombo, Vice President of Strategic Partnerships at RingCentral. “We’re honored that BT has selected RingCentral as its offering of choice for their medium and large enterprise customers, with BT serving some of the biggest enterprise brands in the UK. Through BT Cloud Work, we look forward to powering the way UK enterprises communicate, collaborate, and connect.”

Key benefits of BT Cloud Work include:

  • Improved flexibility and productivity as workers can connect anytime and from anywhere with a single, integrated telephone number
  • Single business identity enabling enterprises to manage multiple office locations, create an auto receptionist, route calls, and manage directory listings
  • Access to a professional services support team of industry experts to assist with initial planning, strategic consultations, comprehensive implementation or integration designs, and provide ongoing support and system training

“It’s clear that the rapidly changing communications needs of today’s distributed and mobile workforce cannot be met with legacy solutions. Increasingly, cloud-based services will be vital in helping enterprises to work faster and smarter,” said Andy Summerfield, Managing Director, Corporate Accounts, Enterprise, for BT. “We’re committed to meeting the full spectrum of communications needs of enterprises in the UK. RingCentral is a Gartner recognized UCaaS industry leader, and we’re thrilled to be extending our relationship to meet the needs of larger enterprises.”

BT Cloud Work will be available through BT Account managers (Corporate and Major Corporate) through dedicated telesales and call centres.

To learn more about BT Cloud Phone, visit bt.com/btcloudphone.

To learn more about RingCentral, visit ringcentral.co.uk.

About BT

BT’s purpose is to use the power of communications to make a better world. It is one of the world’s leading providers of communications services and solutions, serving customers in 180 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband, TV and internet products and services; and converged fixed-mobile products and services. BT consists of four customer-facing units: Consumer, Enterprise, Global Services and Openreach.

For the year ended 31 March 2018, BT Group’s reported revenue was £23,723m with reported profit before taxation of £2,616m.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.

For more information, visit www.btplc.com.

About RingCentral

RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact centre solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

August 2, 2018

RingCentral to Host ConnectCentral 2018 User Conference in San Francisco

BELMONT, Calif. — August 2, 2018RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, will host its third annual user conference, ConnectCentral® 2018, on November 12–14 at the Westin St. Francis hotel in San Francisco. As the industry’s premier cloud communications event, ConnectCentral 2018 brings together thought leaders, IT professionals, and RingCentral experts to discuss how the cloud is revolutionizing the way we work. Anchored around the theme of “Unite,” ConnectCentral 2018 will showcase how a new generation of communications and collaboration technologies can unite people, ideas, and businesses globally like never before.

ConnectCentral 2018 will provide a unique opportunity to engage with thought leaders, peers, and RingCentral experts for deep learning, networking, and hands-on training. Conference agenda highlights include:

  • Keynotes from business and technology innovators:
    • Malcolm Gladwell, one of TIME Magazine’s 100 most influential people and the best-selling author of David & Goliath, What the Dog Saw, Outliers, Blink, and The Tipping Point
    • Reshma Saujani, Founder and CEO of Girls Who Code and author
    • Jacob Morgan, Futurist and three-time best-selling author
    • Alan Lepofsky, Vice President and Principal Analyst, Constellation Research
    • Vlad Shmunis, CEO, Founder, and Chairman of the Board, RingCentral
    • Dave Sipes, COO, RingCentral
    • Kira Makagon, EVP of Innovation, RingCentral
  • Executive super session: This new session will feature industry changemakers and visionaries, discussing the latest technology trends in cloud, mobility, and artificial intelligence (AI).
  • Technology sessions: Sessions will provide attendees with actionable insights into how they can leverage cloud communications and collaboration solutions for their businesses. Forward-thinking enterprises will share their experiences on topics, including:
    • Connecting a globally distributed mobile workforce
    • Reimagining customer service in the digital era
    • Using analytics to improve IT service delivery
    • Leveraging open platform integrations in a cloud-first enterprise

“We live in a digital age powered by the promise of greater connection. The answer isn’t more technology but smarter technology that provides richer and more intuitive communication experiences for every employee regardless of their location or device,” said Riadh Dridi, Chief Marketing Officer of RingCentral. “Only then can we truly ensure that every opinion, viewpoint, and idea are heard and shared—uniting people and businesses like never before.”

For more information and details on ConnectCentral 2018, please visit: connectcentral18.com. Summer Deal registration pricing of $399 is available through August 31.

Follow the conversation on Twitter, Facebook, and LinkedIn with #ConnectCentral18.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact centre solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral, ConnectCentral, and the RingCentral logo are trademarks of RingCentral, Inc.

 

June 27, 2018

BMJ Overhauls Global Communications and Team Collaboration with RingCentral Cloud Solutions

LONDON, England – June 27, 2018 – RingCentral UK, Ltd., a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc., has been selected by BMJ, one of the world’s leading medical knowledge providers, as its global communications platform of choice. With RingCentral, BMJ is empowering its growing global workforce across 10 countries to drive efficient customer communications and deeper team collaboration.

BMJ aims to advance healthcare worldwide by sharing knowledge and expertise to improve experiences, outcomes, and value. BMJ publishes 70 medical and allied science journals, which include some of the most influential specialty journals in their field. The company also offers digital professional development courses and clinical decision support tools to help healthcare professionals improve the quality of healthcare delivery. Within the past 50 years, BMJ has pioneered the migration to digital publishing and the development of open access.

To support its international business, BMJ previously used several communications systems, including multiple legacy on-premises PBX systems. These systems did not support the mobility and scalability needs of BMJ’s growing distributed workforce and were limited in their team collaboration capabilities. Upon conducting due diligence, the BMJ team selected RingCentral Office® for its capabilities, including global deployment, collaborative communications, and open platform.

Aaron Townsend, Head of Service Delivery at BMJ, explains, “With so many international and flexible working staff, and an ever-increasing number of communication tools to support them, we needed a centrally managed, easy-to-deploy, global cloud communications solution. RingCentral Office enables our team to communicate using any device, across any mode of communication, from anywhere. Choosing RingCentral was a unanimous decision from our executive board, as it meets all of our criteria and the company shares our key values of openness, transparency, and trust, which is a vital part of our business culture.”

Additionally, BMJ uses RingCentral’s seamless integration with Google Workspace. This enables users while working within Google Workspace to make calls, listen to voicemails, receive/send text messages, and schedule online meetings/audio conferences.

“BMJ is a prime example of a multinational business that is successfully leveraging our global solutions to scale their communications effectively and inspire team collaboration,” said Steve Rafferty, Vice President Enterprise, EMEA at RingCentral. “As their cloud ecosystem grows with other business productivity applications, we look forward to further supporting their business with our open platform integrations.”

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact centre solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, and the RingCentral logo are trademarks of RingCentral, Inc.

About BMJ
BMJ is a leading healthcare knowledge provider of trusted medical information and services. We are committed to supporting the highest standards of practice in healthcare through our extensive range of product offerings:

- 70 world leading medical journals, both general and specialty
- Learning and continuing professional development resources
- Evidence-based decision support tools
- Career services and events

BMJ has more than 6.2 million users worldwide, from clinicians, nurses, students, academic institutions, hospitals to governments and healthcare organisations. We publish in 11 languages, and produce specialist publications for 19 countries, including the United States, India, Brazil, Australia, New Zealand, China, and the Middle East. BMJ is a wholly owned subsidiary of BMA (British Medical Association), headquartered in London, with offices around the world. Visit bmj.com/company

For additional information, please contact:
Faye Miller, Marketing Manager EMEA, 0203 884 0358

 

May 15, 2018

Arco Selects RingCentral for New National Customer Engagement Centre

RingCentral UK, Ltd., a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc., has been selected by Arco, the UK’s leading Safety Company, as the foundational technology for its new National Customer Engagement Centre. RingCentral’s Contact Centre solution will be deployed as part of an ongoing Arco strategy of business investment with the aim of moving towards agile cloud infrastructure and process.

RingCentral Contact Centre is an omnichannel solution that helps Arco’s customers choose their preferred method of communicating including voice, chat, social media, SMS, email, and more. The platform includes intelligent IVR and self-service options that are tightly integrated with smart routing functionality to help customers connect more quickly to the advisor who can best handle their needs. It also includes industry-leading tools to help Arco optimise staff scheduling, improve contact-centre efficiencies, and generate surveys for customers.

“RingCentral offers us a best-in-class unified communications platform that will help us to continue delivering exceptional customer service across more communication channels,” said Sacha Redman, Customer Experience Director for Arco. “This project is part of a wider £30m program of investment within our Digital First initiative that will ensure we are continually meeting our customer expectations when it comes to the selection and delivery of the right safety equipment and related services.”

The new Arco National Customer Engagement Centre in Hull will be staffed by customer service specialists who will manage sales enquiries and orders, as well as support customers with product advice and order tracking.

“Arco offers a great example of a forward-thinking business that has embraced the omnichannel approach to customer engagement that encourages customers to interact via the method they feel most comfortable with,” said Steven Rafferty, Regional Vice President of Enterprise Sales, EMEA at RingCentral. “The upcoming RingCentral Contact Centre deployment provides an open and flexible platform that will help Arco to adapt to modern retail imperatives and enable innovative new technologies such as AI and bots.”

The full deployment of RingCentral Contact Centre is expected to go live at the new Arco National Customer Engagement Centre in July this year.

ENDS

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact centre solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Contact Centre and the RingCentral logo are trademarks of RingCentral, Inc.

About Arco
Arco is the UK’s leading safety company and has a core purpose of keeping people safe at work. Through its dedicated in house experts, Arco helps to shape the safety world in order to ensure UK workers go home safe every night. It distributes a world-class range of over 170,000 quality assured, branded and own brand products, including personal protective equipment, workwear, safety footwear, gloves, workplace safety and hygiene products. It also provides professional services encompassing training, consultancy and site services.

Headquartered in Hull, Arco reaches its customers through its extensive product catalogue, interactive website and 47 strong retail store network. The company has sales of over £287m and employs approximately 1600 people nationwide.

Arco is committed to providing safety equipment that is genuine and compliant with relevant standards and regulations. To do this, it has a five-step product assurance process and is the only safety distributor with an independently accredited testing laboratory. Additionally, it is a member of the BSIF Registered Safety Suppliers Scheme.

Founded in 1884 and with a heritage spanning four generations, Arco demonstrates traditional family values and is dedicated to its Corporate Social Responsibility policy. It continually demonstrates its support of local business communities and charitable organisations, donating in excess of 1% of pre-tax profits annually.  In 2007, Arco became a member of the Ethical Trading Initiative (ETI) incorporating their internationally recognised code of labour practice into its own ethical policy and in 2010 became a member of Sedex, the Supplier Ethical Data Exchange. To ensure ethical standards are continuously met throughout its supply chain, Arco carries out regular audits amongst all suppliers and, working with the ETI and other regulatory bodies, the company plays a leading role in helping to eliminate modern day slavery across the globe.  For more information, visit www.arco.co.uk.

 

May 7, 2018

RingCentral Expands in Asia Pacific with New Office in Australia

BELMONT, Calif. — May 7, 2018 — RingCentral Australia Pty Ltd, a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE:RNG), today announced its expansion in Asia Pacific (APAC) with a new office in Australia. RingCentral is building on its APAC expansion with new leadership, channel partnerships, and local product offering:

  • The appointment of Ben Swanson as director of channels for APAC to lead business in the region from new sales office in Sydney
  • Addition of leading channel partners, including Google Premier partner Dialog Information Technology, to spearhead sales efforts in region
  • RingCentral direct peering with tier one local operators across the region. For the Australian market, applications delivery is done from service centers in Australia, and local billing in Australian dollars

APAC leadership
RingCentral has appointed Ben Swanson as director of channel sales for APAC. Swanson has over 20 years of experience leading channel sales efforts across Asia, Africa, Australia, and New Zealand for companies including Avaya and ShoreTel.

“I’m extremely excited to join the industry leader, RingCentral, as we look to address the changing communication solutions needs of APAC businesses,” said Mr. Swanson. “We are already seeing demand from partners and their customers. We are well-positioned to help these business customers migrate to the cloud for enhanced mobility, scalability, and collaboration.”

Addition of leading channel partners
Over 80 percent of IT purchasing in the region is through channel partners. RingCentral is working with strategic partners like Dialog Information Technology, a Google Premier partner, to bring businesses industry-leading RingCentral cloud solutions. With RingCentral’s unique Channel Harmony: One to Infinity Program, RingCentral awards partners 100 percent commissions on all deals, while providing them the opportunity to work alongside vertical and segment-specific subject-matter experts from the company.

“The demand for communications has shifted from on-premises systems to cloud solutions as businesses look for new-generation solutions to scale their operations more easily, save on costs, and drive greater productivity across their organizations,” said Glenn Irvine, National Practice Manager, Google Solutions at Dialog Information Technology. “Our customers are already asking for RingCentral, and with this partnership, we’ll be able to provide them with a single integrated solution across voice, video, online meetings, and team messaging to achieve greater business outcomes.”

RingCentral Office®
As a leader in the 2017 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide, RingCentral provides a powerful communications and collaboration cloud solution for multinational companies to support globally distributed offices and mobile employees. Unlike expensive legacy on-premises systems, RingCentral Office is a single solution that can be quickly and rapidly deployed, as well as centrally managed. With worldwide extension-to-extension dialling, voice and video conferencing, team messaging and collaboration, RingCentral empowers midmarket and enterprise customers with a complete solution.

The RingCentral Office offering in Australia is delivered from service centers in Australia. Local customers also benefit from direct peering with tier one local operators across the region. In addition, customers and partners receive 24/7 technical support. Local billing is provided in Australian dollars. For multinational enterprises with branch offices in Australia, RingCentral also offers RingCentral Global Office™, which provides a single global solution with native experience across 37 countries. This also compliments RingCentral international virtual numbers, which are available in 80 countries.

For additional information, please visit ringcentral.com.au.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact centre solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Global Office, and the RingCentral logo are trademarks of RingCentral, Inc.

 

March 7, 2018

RingCentral Launches Integrated Collaborative Contact Center

BELMONT, Calif. — March 7, 2018 — RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced its Collaborative Contact Center solution, which transforms the way organizations manage customer engagement. RingCentral Contact Center™ integrated with RingCentral Glip™, a team messaging and collaboration solution, and new RingCentral Pulse™ service enables agents and supervisors to communicate and collaborate across their organizations in real time to resolve customer issues efficiently.

RingCentral Pulse provides intelligent bots that monitor critical call center metrics in real time and provide automated alerts and notifications to key stakeholders directly into RingCentral Glip messaging teams. This will enable companies to deliver superior quality service to their customers. In addition, all the various agent groups in the contact center automatically have corresponding teams in RingCentral Glip to enlist help of other agents and experts in the enterprise to improve response times.

“We’re pioneering a new approach to customer engagement and giving companies a better way to serve their customers that goes beyond the traditional contact center,” said Jim Dvorkin, SVP of Contact Center at RingCentral. “RingCentral is delivering on its Collaborative Communications™ vision, which puts collaboration at the center of the customer experience, and extending it to the contact center. Contact center agents, teams, and experts throughout the organization can collaborate in real time, enabling businesses to fulfill the promise of world-class customer engagement.”

In traditional contact centers, the lack of communication and collaboration between agents and other departments across the organization has historically resulted in siloed communications efforts, leading to slow response times and poor customer satisfaction. RingCentral Collaborative Contact Center provides:

  • Expert Access: Using RingCentral Glip team messaging capabilities, agents and teams can bring in the necessary expertise, not only from within the contact center, but also from the rest of the organization, to speed up response time, ultimately improving the customer experience.
  • Customer Engagement: Contact center agents can create in real time new teams consisting of customer representatives and company experts. These teams can now use integrated communications tools, such as chat, file sharing, video and web meetings, and conference calling. This enables customers to collaborate with multiple company experts in complex problem resolution to quickly identify and settle customer issues.

“A good portion of support inquiries handled by contact center agents require some sort of assistance from experts in various parts of their organization,” said Blair Pleasant, President & Principal Analyst for COMMfusion. “By integrating the power of cloud-based unified communications, team messaging, and collaboration into the contact center, RingCentral enables businesses to better serve customer needs in a faster and more flexible way.”

RingCentral Pulse for Contact Center provides automated intelligent bots
With the integration of team messaging with Contact Center, RingCentral Pulse adds intelligent bots for monitoring of important contact center metrics with alerts and notifications to key contact center stakeholders and teams. This visibility empowers supervisors to take immediate action to resolve contact center quality of service issues in real time, while also improving the efficiency of contact center performance.

Specific capabilities of RingCentral Pulse for Contact Center include:

  • Automated KPI Monitoring: A series of bots monitor various performance parameters of the contact center, informing supervisors when problems emerge so immediate action can be taken, such as bringing on additional agents or rescheduling planned activities.
  • Smart Alert Distribution: When KPIs are not being met, leading to subpar service levels or operational inefficiencies, contact center alerts and notifications are delivered within RingCentral Glip teams. These alerts provide supervisors with real-time access to critical operational contact center insights so they can take action and expedite the resolution.
  • Ease of Configuration: Supervisors can easily configure and tailor important KPIs for agents, teams and skill groups for which they are responsible, as well as identify who should get notified to take immediate action—right within RingCentral Glip.
  • Mobility Enabled: Alerts and notifications are available on desktop and mobile devices, enabling supervisors to take action, no matter their location.
  • Team Sync: Contact center agent groups defined in a contact center application now appear as Teams in RingCentral Glip, so agents and supervisors can post messages and exchange files that will reach the whole agent group, thereby improving internal collaboration.

The RingCentral Pulse for Contact Center beta is expected to be available in Q2 2018. Demos will be shown at Enterprise Connect 2018 in Orlando, Florida, from March 12–15 at booth #1907.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Pulse, RingCentral Contact Center, RingCentral Glip, Collaborative Communications, and the RingCentral logo are trademarks of RingCentral, Inc.

 

March 5, 2018

Report: App Overload is Creating Chaos at Work and Costing Businesses Billions

London, UK. — March 5, 2018 — RingCentral UK, Ltd, a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE:RNG), today released its new report From Workplace Chaos to Zen: How App Overload Is Reshaping the Digital Workplace. The report is based on a global survey of 2,000 knowledge workers and reveals that the very workplace apps intended to streamline tasks have sparked an app overload that is costing enterprises billions in lost productivity.

The international survey that included 500 staff across a representative sample of UK organisations found that specifically for communications applications, workers today are using an average of four apps, with 20 percent of workers using six or more. This includes phone calls, text, web meetings, video conferencing, team messaging and more.

Sixty-nine percent of workers waste up to an hour each day navigating between myriad apps, amounting to a waste of 32 days per year. To counter this app fragmentation, 66 percent of workers want a single communications platform that will bring a sense of productivity to their workplace. However, the C-Suite is more likely to be content with their current set of tools (44 percent), revealing a disconnect with the cultural shift to newer communications and collaboration solutions.

App overload is creating workplace chaos
Today’s flood of communications has upended the modern workday, creating a sense of workplace chaos that’s taking a toll on employees and their companies.

  • More than 70 percent of workers say their communications volume is a challenge to getting work done.
  • Sixty-eight percent of workers toggle between apps up to 10 times an hour, and 31 percent of workers said toggling causes them to lose their train of thought.
  • Workers find navigating between apps more annoying than doing household chores (53 percent), paying bills (52 percent), and trying to lose weight (50 percent).
  • Despite the prevailing feeling of app overload, workers find team messaging to be the least disruptive to their work day.

“The shift towards a digital economy has brought many benefits for organisations across the UK, but this report highlights that there are still a number of challenges,” said Sunny Dhami, Head of Product Marketing, EMEA at RingCentral. “Many apps are clearly delivering productivity improvements, but managing so many channels is proving difficult, particularly as mobile devices start to dominate communications. The issue is likely to become more serious for organisations of all shapes and sizes. This research also suggests workers are recognising the challenge faster than management, and they are looking for a unified approach that is easier to use and more productive.”

Workers seek one platform for simplicity
The report found workers believe a single platform integrating all their communications channels would bring more simplicity to their workday. Specifically, the data shows that:

  • Employees believe this would help them achieve better workflow (67 percent), be more productive at work (65 percent), make work feel less chaotic (62 percent), and make it easier to work remotely (61 percent).
  • Workers 45+ years old still prefer email (51 percent), but 18- to 44-year olds prefer team messaging (43 percent). Team messaging-centric platforms are growing quickly in popularity as the preferred “home base” for a single communications platform.

“This report confirms what we’re seeing in the workplace — employees prefer a singular, real-time communications platform that increases their productivity and workflow on a day-to-day basis,” said David Smith, Founder and Principal at InFlow Analysis. "It maps back to the trend toward ‘conversational workspaces.’ Enterprises are striving to enable collaboration combined with real-time communications. As more businesses adopt these platforms, it will encourage workers to use these tools to get more work done with less effort.”

The C-Suite is slower to adopt newer communications capabilities
Despite the growing popularity of team messaging among younger workers, the C-Suite has been slower to embrace this technology.

  • While 80 percent of C-level executives are more likely to find their communications volume very or somewhat challenging, they are more likely to be content with their current suite of tools (44 percent), revealing a disconnect with the cultural shift away from email to newer communications capabilities such as team messaging within their ranks.

From Workplace Chaos to Zen: How App Overload Is Reshaping the Digital Workplace is based on a survey of 2,000 knowledge workers across all industries in the United States, U.K. and Australia conducted by CITE Research on behalf of RingCentral. To view the full report, click here.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral is headquartered in Belmont, California, and has offices around the world.

 

February 20, 2018

Intelligence Partner Brings RingCentral Cloud Communications Solutions to Businesses in Spain

London, United Kingdom — 20 February 2018 — RingCentral UK, Ltd., a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE:RNG), today announced that Intelligence Partner, a consulting leader in cloud computing solutions, has selected RingCentral as its exclusive cloud communications and collaboration solutions provider. With RingCentral, Intelligence Partner will bring the industry’s leading cloud communications solutions to businesses across Spain. This will enable companies of all sizes to more effectively collaborate and connect with their customers, partners, and employees.

The rapid adoption of smartphones in the consumer realm has caused a shift in the way people work. Today’s modern workforce demands solutions that enable them to work from anywhere, anytime, and on any device. This flexibility can only be accomplished with mobility-driven cloud solutions. RingCentral provides mobile-first voice, video conferencing, web meetings, team messaging, and contact center as a complete cloud solution. In addition, RingCentral’s open platform integrates with the industry’s leading cloud business applications, including Google, Salesforce, and Zendesk, to power greater business efficiencies.

Intelligence Partner is a Google Premier Partner, and these product integrations between RingCentral and Google solutions are key to empowering workforces to be more productive.

With RingCentral for Google, users can seamlessly use the communications capabilities of RingCentral while working in Google Workspace. These capabilities include:

  • Listening to voicemails and sending/receiving text messages with the RingCentral Chrome Extension
  • Click to dial and click to SMS phone numbers that appear in the Chrome browser
  • Scheduling online meetings and audio conferences direct from Google Calendar
  • Making phone calls and sending messages to contacts within a Gmail conversation
  • Logging in to RingCentral using Google credentials

“Through this alliance, Intelligence Partner will further expand its range of complementary solutions to Google Workspace, helping Spanish businesses take full advantage of what a cloud communications solution can offer,” says Ignacio Bañó, General Director of lntelligence Partner.

Built on a global, secure, and open platform with more than 100 partner application integrations, RingCentral can be customized to the specific needs of an organization. By leveraging the RingCentral communications and collaboration functionality integrated with Google Workspace solutions, organizations can better streamline business workflows.

“The opportunity for cloud communications in EMEA is ripe,” says Robinder Koura, head of channel sales for EMEA, RingCentral. “Unlike legacy on-premises PBX systems, RingCentral offers the advanced functionality businesses need to adapt to the new way of working. With Intelligence Partner, businesses in Spain will now have access to RingCentral’s innovative solutions integrated with Google Workspace, so they can communicate more effectively to achieve greater business outcomes.”

For additional information, please visit: ringcentral.com/europe.

About Intelligence Partner
Intelligence Partner is a Spanish consultancy founded in 2009, and a leader in the environment of cloud computing solutions. It has collaboration agreements with the main companies in the sector, such as Google, Salesforce, SugarCRM, Tableau Software, Talend and, now, RingCentral as well as its own SaaS solutions, including Task4Work in the field of Field Service Management.

With offices in Madrid, Barcelona, São Paulo and London, Intelligence Partner provides services of digital transformation, change management, training, migration, development, administration, technical support and geolocation.

Intelligence Partner was the first company to obtain the distinction of Premier Partner of Google Cloud and with more customers of Google Workspace and Google Maps nationwide, and since 2012 in the Talkin 'Cloud100, world ranking of the top 100 companies providing solutions and cloud computing services. More information can be found at: https://www.intelligencepartner.com

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.