2019 RingCentral Press Releases

Stay on top of breaking news and stories from RingCentral—including new partnerships, customer successes, and event announcements.
Articles archive: 2019

December 3, 2019

RingCentral Appoints Richard Massey as Regional VP of EMEA Channel

LONDON, England – December 3, 2019RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG), today announced the appointment of Richard Massey as Regional VP of EMEA Channel. Based in London, Richard will be responsible for growing RingCentral’s EMEA channel business.

Richard joins RingCentral from Fujitsu, where he was Head of Strategy for Unified Communications and Contact Centre for EMEA. Prior to this, Richard was Sales Director at BroadSoft, and spent ten years working for Mitel in both engineer and sales roles. Richard has also worked as an engineer for Orange.

In his new role, Richard will help partners position themselves as consultants to their customers, bringing value added services and disruptive solutions that help their customers drive business success.

“I am excited to be joining the RingCentral team and working with a company that is truly disrupting the on-premise unified communications (UC) market,” said Massey. “RingCentral has some of the most progressive and innovative technology in the industry, and coupled with its unique channel initiative, I feel it’s a match made in heaven. Channel partners are seeing a lot of opportunities from their customers, and RingCentral is ideally placed to help these partners meet their customers’ needs.”

RingCentral’s unique channel approach is a significant driver of business success. In EMEA, RingCentral is working with channel partners such as CDW, Bytes Software Services, Cloud Technology Solutions Devoteam and Netpremacy. It has also recently announced a key channel partnership with Westcon.

“The unified communications as a service (UCaaS) market opportunity is huge, and we are still in the early days in terms of market penetration -- we’ve only just scratched the surface,” said Zane Long, senior vice president of global channel sales, RingCentral. “The combination of our unique channel programme and the RingCentral platform means the channel continues to contribute massively to our growth, and there’s still room for much more. I’m excited to welcome Richard to the team as we work to bring more partners on board and maximise value for their business customers.”

“It’s a pleasure to have Richard join the EMEA team and support our channel operations in a market with tremendous opportunity,” said Sahil Rekhi, managing director EMEA, RingCentral. “Richard brings the blend of engineering and sales expertise that’s needed to understand both the technical and business value of our products. He also has the channel experience that’s needed to lead our future success in the region.”

For additional information on RingCentral, please visit www.ringcentral.co.uk.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact centre solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2019 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

November 26, 2019

Westcon Becomes RingCentral Platinum Partner

LONDON, UK – 26th November 2019Westcon, the global technology distributor, today announced that it has been named a Platinum Partner of RingCentral UK Ltd.,a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG).

Being named a Platinum Partner cements Westcon’s status as one of RingCentral’s most strategic partners. This news follows the announcement earlier this year that Westcon is now a Master Agent for RingCentral in the UK and Ireland, making the value-added distributor RingCentral’s lead partner in its new master agency model for Europe.

Through its partnership with RingCentral, Westcon offers its customers a differentiated and seamless communications and collaboration solution. RingCentral provides a single cloud platform with multi-modal communications capabilities including voice, video, online meetings, team messaging, and digital customer engagement.

“We are excited to be working with RingCentral as a Master Agent, and proud that our strategic relationship has been recognised with this Platinum Partner status,” commented Andy Moules, UCaaS Commercial Sales Director EMEA, Westcon. “RingCentral is the industry leader in the growing unified communications as a service (UCaaS) market. This partnership means we can help RingCentral cement its position at the forefront of this space, using our expertise and relationships to help it extend its reach further, and accelerate adoption of its solutions.”

“Westcon recognizes the market shift from legacy on-premise systems to cloud communications solutions, and we’re excited they have selected RingCentral as their strategic UCaaS partner,” said Zane Long, SVP of Global Channel Sales, RingCentral. “We look forward to working with them to further enable their channel community and customers with our leading cloud solution.”

For more information about Westcon’s work with RingCentral, please visit https://www.westconcomstor.com/uk/en/vendors/ringcentral.html

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact centre solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2019 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

About Westcon-Comstor
Westcon-Comstor is a global technology distributor with annual revenues that exceed US$3 billion. Operating in more than 70 countries, it delivers business value and opportunity by connecting the world’s leading IT vendors with a channel of technology resellers, systems integrators and service providers. It combines industry insight, technical know-how and more than 30 years of distribution experience to deliver value and accelerate vendor and partner business success. It goes to market through two lines of business: Westcon and Comstor.

WestconComstor.com | Twitter | Facebook

 

August 5, 2019

RingCentral Named a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide Report

BELMONT, Calif. — August 5, 2019RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, today announced that Gartner has recognised RingCentral as a Leader in the Magic Quadrant for Unified Communications as a Service, Worldwide report.* In the Magic Quadrant report, published on 30 July 2019, RingCentral was positioned furthest for completeness of vision in the Leaders quadrant.

“Enterprises are increasingly recognising the value of the RingCentral platform due to its unique integration of voice, video, team messaging, and contact centre in one seamless experience,” said Dave Sipes, chief operating officer, RingCentral. “We’re proud to once again be recognised as a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. We believe this validates our leadership in product innovation, global delivery, and customer success.”

RingCentral is a leading provider of cloud communications and collaboration solutions. RingCentral delivers cloud PBX, team messaging, video and web conferencing, and cloud contact centre solutions to meet the needs of today’s mobile and globally distributed workforce.

RingCentral will be an exhibitor at the Gartner IT Symposium/Xpo in Orlando, Florida, 20–24 October 2019; Gold Coast, Australia, 28–31 October 2019; and Barcelona, Spain, 3–7 November 2019. Company executives and customers will speak at a CIO thought-leadership session on transforming the enterprise through communications and collaboration in the digital age.

Download a complimentary copy of the 2019 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide report.

Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

*Source: Gartner, Inc., “Magic Quadrant for Unified Communications as a Service, Worldwide,” Daniel O’Connell, Megan Fernandez, Rafael Benitez, Christopher Trueman, Sebastian Hernandez, July 30, 2019.

About Gartner IT Symposium/Xpo
Gartner IT Symposium/Xpo is the world's most important gathering of CIOs and senior IT executives. This event delivers independent and objective content with the authority and weight of the world's leading IT research and advisory organisation, and provides access to the latest solutions from key technology providers. CIOs and IT executives rely on Gartner IT Symposium/Xpo to gain insight into how their organisations can use IT to address business challenges and improve operational efficiency. For more information, please visit https://www.gartner.com/en/conferences/na/symposium-us.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. That is the promise of Work as One™. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact centre solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2019 RingCentral, Inc. All rights reserved. RingCentral, Work as One, and the RingCentral logo are trademarks of RingCentral, Inc. Other third-party marks and logos displayed in this document are the trademarks of their respective owners.

 

July 24, 2019

Westcon Joins Forces with RingCentral to Enable Channel Partners to Deliver Market-Leading Cloud Communications Solutions to Enterprises

LONDON, England and BELMONT, Calif. — July 24, 2019RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG), and Westcon, a value-added technology distributor, today announced they will bring a new generation of cloud communications solutions to channel partners.

With Westcon acting as a master agent for RingCentral initially in the UK and Ireland, it is anticipated that Westcon will draw on its established EMEA footprint to extend RingCentral’s reach across multiple markets in Europe.

“Demand for enterprise-grade cloud communications solutions grows daily, and we are continually investing in market-leading technologies that help our partners to build out cloud-based aspects of their portfolio,” said Rene Klein, senior vice president, Westcon Europe.

“That is why we’ve made the strategic decision to make RingCentral our lead partner in our launch of a new master agency model for Europe. We’re excited to be pioneering this new approach as a significant addition to our existing channel partner model.”

With proven expertise in unified communications as a service (UCaaS), Westcon will enable speedy partner onboarding, enabling them to secure fast ROI on their investment.

Antony Byford, managing director, Westcon UK&I said, “RingCentral is an industry-leading vendor at the sweet spot of the UCaaS opportunity. It represents a highly compelling proposition for partners wanting to build their cloud-based business.”

“RingCentral’s portfolio is attractive to new resellers across many industries, with a market potential that extends beyond traditional UC players. We believe Westcon has the reach, relationships, and drive to help accelerate RingCentral’s business growth here in the UK and Ireland.”

RingCentral provides a single cloud platform with multimodal communications capabilities including voice, video, online meetings, team messaging, and digital customer engagement.

With the industry-leading open platform in the UCaaS market, RingCentral provides integration capabilities with other leading cloud business apps to enable organisations with seamless and customisable workflows.

“Master agents like Westcon are instrumental in arming their partners with the best solutions on the market so they can help their customers make the best possible choice for their business,” said Zane Long, SVP of global channel sales, RingCentral. “We’re thrilled to be their lead partner as we work together to enable their channel community with the leading solution in UCaaS.”

For additional information, please visit https://www.westconcomstor.com/uk/en/vendors/ringcentral.html and ringcentral.com/partner/overview.html.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. That is the promise of Work as One™. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact centre solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2019 RingCentral, Inc. All rights reserved. RingCentral, Work as One, and the RingCentral logo are trademarks of RingCentral, Inc.

About Westcon-Comstor
Westcon-Comstor is a leading international distributor of business technology. Our solutions from the world’s leading vendors make businesses more secure, productive, mobile and connected. We specialise in the technologies essential to every business: Security, Collaboration, Infrastructure and Data Centre. We translate our solutions into real value for our partners through our unrivalled expertise in global deployment, digital distribution and services. Technology is our business, but our story is our people and our partners, and we deliver results together.

 

May 14, 2019

PTS Consulting Takes Its Workplace into the Future with RingCentral Unified Communications Solution

London, UK - May 14, 2019 - RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE: RNG), today announced that PTS Consulting, a world-class technology consulting and project management business, is powering workforce and customer collaboration with RingCentral. With a goal to be better connected, PTS Consulting is focused on increasing productivity across its 12 worldwide locations, whilst also lowering operating costs.

Eliminating the need for multiple disparate solutions, RingCentral combines phone, team messaging, video meetings, and other capabilities into a single seamless solution. With RingCentral, PTS Consulting has an entirely reimagined collaboration-centric experience for enterprise communications. The RingCentral solution provides a modern conversational workspace with simple and easy-to-use mobile apps. It allows employees to communicate the way they want with voice, video, and team messaging—driving increased productivity and business workflow efficiency.

“At PTS Consulting, we rely on mobile collaboration and great connectivity to manage our client engagements around the world and across all our lines of business,” said Gareth Johns, group chief technology officer, PTS Consulting. “The RingCentral solution with the mobile app replaces our legacy team collaboration solutions and provides our global workforce with a truly unified communications and collaboration experience. This enables a frictionless, high-productivity communications experience they need with just a few clicks on their mobile devices.”

Based on a survey of knowledge workers by CITE Research commissioned by RingCentral, today’s modern worker is faced with app overload and uses an average of four communications apps. The study also revealed that 66 percent of workers want a single communications platform. The RingCentral app addresses this need, allowing users to save time by not having to switch between multiple communications apps to get work done.

“PTS Consulting is a great example of a forward-thinking business with a razor-sharp focus on inspiring team collaboration,” said Sahil Rekhi, managing director, RingCentral EMEA. “We’re excited to support their business needs and help them effectively scale their business internationally. Through our open platform that provides easy integrations with other leading cloud applications, we look forward to working with PTS Consulting to identify new ways we can help to streamline their business workflows.”

The RingCentral solution is designed to be used for all internal and external communication needs. Key benefits for PTS Consulting include:

  • 1. Collaboration-centric solution—provides a modern team messaging-based user interface with robust collaboration capabilities. PTS Consulting employees can easily create teams based on different topics, add internal and external team members, chat, and share files, notes, tasks, calendar events, GIFs, emojis, and more.
  • 2. Global enterprise voice—powers enterprise voice capabilities globally. This capability is particularly important for PTS Consulting employees to easily communicate with customers no matter their location or device. In addition, with one click, employees can quickly escalate their conversation from a chat to a phone call.
  • 3. Integrated video meetings—enables employees from anywhere in the world to schedule, start, and join video and screen sharing meetings for optimal collaboration.

For additional information, please visit ringcentral.co.uk.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as One™ from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact centre solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California.

©2019 RingCentral, Inc. All rights reserved. RingCentral, Work as One and the RingCentral logo are trademarks of RingCentral, Inc.

 

March 12, 2019

RingCentral Expands Open Platform Capabilities with RingCentral Embeddable and Extended API Library

BELMONT, Calif. — March 12, 2019 — RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, today announced the expansion of its Open Platform with RingCentral Embeddable, enabling developers to easily and quickly embed communications into their enterprise applications. RingCentral also announced extensions to its API library with new e-Discovery and message retention APIs. These new solutions will be showcased at the RingCentral booth #1806 at Enterprise Connect, March 18–21, in Orlando.

The RingCentral open platform is seeing strong momentum and has more than 20,000 developers and over 2,000 integrations. With RingCentral Embeddable, developers will now have the ability to integrate communications and collaboration capabilities into their enterprise application workflows within minutes. In addition, the new APIs will give developers direct access to communication information related to voice, SMS, fax, account configuration, and communications data for RingCentral customers.

“Today’s global, mobile, and distributed enterprise workforce is inundated with multiple applications that cause unwarranted distractions by having to toggle between applications,” said Kira Makagon, executive vice president, Innovation at RingCentral. “With the new RingCentral Embeddable and open APIs announced today, enterprise customers can embed communications into their business-critical applications and enable their workforce to be more productive.”

RingCentral Embeddable:
RingCentral Embeddable offers developers the capability to embed voice and SMS messaging into RingCentral customer’s business applications.

  • Gives developers the ability to easily integrate communications into enterprise applications in under 15 minutes by leveraging the technology of professional User Experience (UX) and Quality Assurance (QA) used in RingCentral’s own applications
  • Capabilities include account record screen pop with inbound call, click-to-dial, click-to-SMS, access to softphone settings, messages and call history
  • Delivers a more seamless experience by eliminating the need for employees to toggle between various business and communications applications to get their work done

New APIs:

  • E-Discovery: With the new e-Discovery API, administrators can now generate a report of all messages including data, such as SMS, chat, MMS, voicemail, and fax, and track them by user for additional enterprise legal and compliance guidelines.
  • Message retention: The new message retention API enables administrators to extract messages that can be used for additional compliance and data retention requirements.

Availability
RingCentral Embeddable and the new open APIs are immediately available to customers globally.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact centre solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2019 RingCentral, Inc. All rights reserved. RingCentral Embeddable, RingCentral, and the RingCentral logo are trademarks or registered trademarks of RingCentral, Inc.

 

March 12, 2019

New RingCentral Persist Solution Maintains Services in the Event of Internet Outage at Customer Locations

BELMONT, Calif. — March 12, 2019 — RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, today announced, RingCentral Persist™, a new solution that enables enterprise customers to maintain communications services in case of an Internet failure at a customer’s location. RingCentral Persist will enable customers to continue communications services including emergency calling, extension-to-extension dialing, and inbound and outbound calling. RingCentral Persist is easy to deploy for IT and delivers a seamless experience for end users. RingCentral will showcase this new solution at booth #1806 at Enterprise Connect, March 18 - 21, in Orlando.

“As organisations move to cloud communications, it is imperative for them to have uninterrupted access to business-critical communications services,” said Robin Gareiss, president, Nemertes Research. “Cloud services that maintain voice and emergency calling capabilities during Internet outages have an edge because they address platform availability requirements.”

In combination with RingCentral Office, RingCentral Persist provides customers with the benefit of advanced cloud capabilities and site resiliency in the event of an Internet outage at a customer’s location. Communications capabilities including making and receiving calls and emergency calling remain available to users at the affected site. RingCentral Persist adds additional resiliency to RingCentral’s existing high availability delivery infrastructure for the most demanding customer environments.

“Business continuity and safety are paramount in enterprise environments,” said Jose Pastor, senior vice president, product management at RingCentral. “RingCentral Persist enables customers to continue communications even during an Internet outage. In addition, to simplify deployment and ongoing support for IT administrators, RingCentral Persist is easy to provision and manage through the RingCentral service portal.”

Key RingCentral Persist capabilities include:

  • Emergency Calling & Callback
    • Enables calling to the local Public Safety Answering Point (PSAP) via the PSTN connection
    • Routes emergency call-backs to the caller during an emergency
  • Extension-to-Extension dialing
    • Extension-to-extension dialing will continue to function both at the affected site and, by leveraging the PSTN connection, among customers’ sites
  • Inbound and Outbound calling
    • Facilitates calling external numbers via the PSTN connection
    • Allows incoming calls to be routed to a set of designated users

Availability
RingCentral Persist will be available to customers worldwide in Q2 2019.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact centre solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2019 RingCentral, Inc. All rights reserved. RingCentral Persist, RingCentral Office, RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

March 7, 2019

NHS Professionals Selects RingCentral’s Cloud Communications Solutions to Support Digital Transformation Initiatives

London, ENGLAND: 7 March 2019 — RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE: RNG), today announced it has been selected by NHS Professionals (NHSP), the market leader in managed flexible worker services, to support NHSP’s digital transformation initiatives. With a growing mobile and distributed workforce, NHSP needed a cloud-based communications solution with capabilities including voice, video, online meetings, team messaging, and SMS to enable flexible and remote working for NHSP’s staff. In addition, NHSP is deploying RingCentral’s cloud contact centre solution to enhance customer engagement and agent productivity.

NHSP works in partnership with National Health Service (NHS) trusts across England, reducing their reliance on expensive agencies to build their staff banks. Responsible for the management of over 100,000 NHS staff, NHSP onboards on average 3,000 staff each month, driving the impetus for digital transformation to enable more seamless workflows.

“As we embark on our digital transformation journey, we needed robust cloud communications solutions that would allow us to deliver a frictionless customer experience, and RingCentral’s suite of solutions does exactly that,” said Catherine Holmes, head of national service centre at NHS Professionals. “We chose RingCentral for a number of reasons—because its solutions integrate with our existing CRM platform; because we had the confidence in its solutions and its ability to implement them in a short time frame; and because we could have the best of breed in both contact centre and telephony solutions, all in the cloud. Working with RingCentral will enable NHSP to deliver the best possible customer experience and help us achieve our mission to become the provider of choice for temporary staffing for NHS trusts.”

With RingCentral Contact Centre™, NHSP call centre agents can engage with customers across multiple channels, including voice, social, email, chat and SMS, facilitating an enhanced customer experience with faster response times and issue resolution. In addition, the RingCentral Mobile app eliminates the need for desktop phones and supports agile and remote working. Using RingCentral’s cloud communications solutions enables NHSP to support its operational and customer service teams in both their north office in Leeds and south office in Hemel Hempstead, without having to implement separate systems for each office. This has led to an increase in staff productivity and customer engagement as well as reduced costs.

“NHSP is a perfect example of how cloud communications and collaboration solutions are changing the workplace to support agile working that would traditionally be deemed impossible with legacy on-premises systems. Additionally, it allows NHSP to take a customer-centric approach to its business, something which is pivotal to its growth,” said Sahil Rekhi, managing director of RingCentral EMEA. “The move from legacy on-premises systems to cloud solutions is a change for businesses, and we work hard to ensure the transition is smooth. Our RingCentral University will ensure NHSP staff have the continual support and resources they need to deliver a world-class customer experience.”

Managing workforce costs is a key issue for the NHS and as the market leader, NHSP’s digital transformation strategy will allow them to play an important role in shaping the temporary workforce market and deliver cost savings to the NHS.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact centre solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2019 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Contact Centre, and the RingCentral logo are trademarks of RingCentral, Inc.

About NHS Professionals
NHS Professionals (NHSP) is the market leader in managed flexible worker services. Working in partnership with over 55 NHS Trusts, we have proven expertise in building staff banks.

Our aim is to help Trusts deliver ever more challenging service improvement plans by deploying a cost-effective, reliable and safe flexible workforce that saves money for our clients whilst improving their bank productivity and performance.

We boast the largest database of more than 120,000 general and specialist nurses, doctors, midwives, administrative and allied healthcare professionals registered on our bank. We are extremely proud of our bank members who provide essential shift cover for our NHS clients to help them deliver safe, efficient, and effective health services.

As part of the NHS family, we are wholly owned by the Department of Health, which means any profits are reinvested back into the NHS.

 

February 26, 2019

Survey Shows Disjointed Communications Technologies Fail Customers

London, ENGLAND: 26 February 2019 — RingCentral UK Ltd., a leading provider of global enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE: RNG), today released a new report entitled Overcoming the Digital Disconnect: How Disjointed Communications Technologies Are Letting Customers Down – and How to Solve it. Based on a global survey of 2,000 customer-facing employees by CITE Research, including 500 in the UK, the report reveals that disjointed communications technologies not only harm employee productivity and morale, but also negatively impact customer satisfaction and the bottom line.

Customers have increasingly high expectations of good customer experience and want to communicate with businesses through a variety of channels. But these expectations are not being met due to disjointed communications technologies.

  • UK customers on average stopped using a product or service 3.6 times in the last year due to bad customer service experience.
  • Generation Z and millennials cut ties at a greater rate — more than five times in the last year. Men leave brands at a much higher rate than women (approximately five times versus three times).
  • Eighty-nine percent of UK customers hate having to repeat themselves when interacting through multiple channels.
  • Forty-six percent of UK customers said they have cut ties with a brand after having to repeat themselves over and over again as they are passed from agent to agent.
  • Seventy-two percent would rather do household chores than communicate with an ineffective chatbot.

In addition, complex workflows and ineffective communications technologies frustrate customer-facing employees, hurting their professional and personal relationships, ability to serve customers, and ultimately, the bottom line. In fact, not only do 77 percent of employees put customers through longer-than-needed service times thanks to ineffective technology, but half of respondents admitted that their frustration with communications technologies causes them to be rude to their family and friends.

“We all know that customers today want to communicate with brands across any channel, anytime, anywhere. But these expectations are simply not being met. As the data shows, customers will stop using a brand because of a bad experience,” said Sahil Rekhi, managing director, RingCentral EMEA. “If businesses want to deliver the best possible experience, they need to arm their employees with the right communications solutions to do so — not only will this deliver the experience that customers crave, but it will ultimately result in boosting employee productivity and business profitability.”

Delivering the experience customers demand requires addressing the friction that results from fragmented employee and customer communications across channels. The research reveals that employee and customer engagement are closely linked. Ninety-one percent of the global employees surveyed believe a platform that lets them seamlessly navigate between all the ways they communicate and collaborate would make customers happier. This, in turn, would make employees happier. Additionally, 81 percent of UK employees say they would stay longer with a company if it used such a communications platform.

Additional findings reveal that:

  • The UK is more likely to use phone (79 percent) to provide customer service support.
  • Ninety-four percent of UK employees think video conferencing is effective, but it is only being used today by 31 percent as a customer service tool.
  • Similarly, 93 percent of UK employees think team messaging is effective, yet it is only being used by 21 percent as a customer service tool.
  • Customer-facing employees are interested in using AI to surface the right customer data (86 percent) and quickly serve the right resources for customers (86 percent).
  • AI is commonly used in customer communications to train and increase the performance of support teams (31 percent).

Overcoming the Digital Disconnect: How Disjointed Communications Technologies Are Letting Customers Down — and How to Solve It is based on a survey of 2,000 knowledge workers in the US, UK, and Australia, conducted by CITE Research on behalf of RingCentral. To view the full report and infographic, click here.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact centre solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2019 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

January 14, 2019

RingCentral Announces Definitive Agreement to Acquire Connect First to Expand its Customer Engagement Portfolio

BELMONT, Calif. — January 14, 2019 — RingCentral, Inc., (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsise and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers (BPOs) for large service providers such as Charter Cable, Comcast, and SiriusXM.

With the Connect First acquisition, the RingCentral Customer Engagement portfolio will include RingCentral Contact Center™ for inbound communications and Workforce Optimisation (WFO), RingCentral Engage™ for digital customer engagement, and Connect First for outbound/blended customer interactions.

“Maximising agent productivity in today’s rapidly changing customer service environment is becoming increasingly challenging. Customer service organisations need to seamlessly blend outbound calling activity with customer call backs and communications over digital channels,” said Jim Dvorkin, senior vice president, Customer Engagement, RingCentral. “The acquisition of Connect First complements our current Customer Engagement portfolio and will provide transformative and differentiated customer experiences. We’re excited to welcome the Connect First team to RingCentral.”

The Connect First cloud native platform is built from the ground up on a microservices architecture that is highly scalable and reliable, and runs on Amazon Web Services (AWS). All of Connect First’s capabilities are available through web-based APIs that enable rapid innovation and easy integration.

“At Connect First, we’ve been focused on building an innovative outbound/blended customer engagement platform with a state-of-the-art architecture,” said Geoff Mina, founder and CEO, Connect First. “This acquisition validates our technology leadership, and we’re confident that by joining forces with RingCentral we will broaden our market reach and scale to deploy our platform to enterprises worldwide.”

The Connect First platform provides key features that improve the outbound/blended customer experience and responsiveness of agents. These include:

Outbound/blended

  • Preview, progressive, and predictive outbound modes to maximise the effectiveness of agents
  • Telephony Consumer Protection Act (TCPA) tools to manage compliance rules and regulations
  • Dynamic Agent Scripting to guide agent interactions with customers
  • Call blending for managing outbound and inbound interactions to deliver optimal agent productivity
  • WebRTC-based agent desktop for flexibility and ease of management
  • Real-time and historical reporting and analytics for managers and supervisors
  • Open APIs for easy integration with third-party applications

Cloud native architecture

  • Microservices architecture running on AWS
  • Fully redundant platform for high availability
  • Proven deployments of multiple thousands of agents per customer

“As RingCentral continues to be chosen by larger businesses, the need to support outbound customer interactions and campaign management has increased,” said Sheila McGee-Smith, President of McGee-Smith Analytics. “With its born-in-the-cloud microservices architecture, Connect First brings technology that has already been successfully deployed across midsise and enterprise organisations and will complement RingCentral’s existing portfolio.”

The terms of the transaction were not disclosed. The acquisition is expected to close in Q1, 2019, and is estimated to have no material financial impact for the year ending December 31, 2019.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video, team messaging and collaboration, conferencing, online meetings, digital customer engagement, and integrated contact centre solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2019 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Contact Center, RingCentral Engage, and the RingCentral logo are trademarks of RingCentral, Inc.

Forward-looking statements
This press release contains “forward-looking statements,” including but not limited to, statements relating to the timing of the acquisition’s closing, the expected benefits of the acquisition, and the impact on our future financial results. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on assumptions that may prove to be incorrect, which could cause actual results to differ materially from those expected or implied by the forward-looking statements. More detailed information about these factors may be found in the filings we make with the Securities and Exchange Commission from time to time, including under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our most recent Form 10-Q for the quarter ended September 30, 2018. All forward-looking statements in this press release are based on information available to RingCentral as of the date hereof, and we undertake no obligation to update these forward-looking statements.