2015 RingCentral Press Releases

Stay on top of breaking news and stories from RingCentral—including new partnerships, customer successes, and event announcements.
Articles archive: 2015

November 3, 2015

RingCentral Named by Google as One of the First Solutions in “Recommended for Google Apps for Work”

BELMONT, Calif.—November 3, 2015 -- RingCentral, Inc. (NYSE:RNG), a leading provider of cloud communication and collaboration solutions, today announced that it has been chosen as a top partner and trusted communications solution in the new “Recommended for Google Apps for Work” program. Reviewed for the quality of integration and vetted by a third-party security firm, RingCentral delivers a great product experience that Google’s business customers can count on to serve core functions in their everyday business needs.

“RingCentral is one of the leading cloud business communication providers and we’re pleased to recommend them for Google Apps for Work,” said Rahul Sood, managing director, Google Apps for Work. “As business productivity moves to the cloud and becomes more mobile centric, Google for Work plays a critical role in providing an ecosystem of tools to help people get work done. RingCentral’s advanced enterprise-grade phone system capabilities extend the power of Google Hangouts. Customers can now get a true and trusted cloud-based unified communications solution that includes video conferencing, chat and telephony.”

RingCentral redefines business communications by eliminating the expense and complications of legacy on-premise systems, replacing them with a cloud-based communications solution that integrates with the most popular business tools in use today. RingCentral’s integration with Gmail—and other Google services provides joint users with a number of advantages, including:

  • Click to call any phone number displayed in email, contacts, or calendar
  • Send and receive SMS text messages while in Gmail
  • Listen to voicemails directly within Gmail
  • Make audio or video calls through RingCentral from a Gmail account
  • Schedule conference call meetings and set up a dial-in conference line, which appears directly within the Google Calendar
  • Invite up to 1,000 participants to a single Google Hangout with RingCentral conferencing

“Being recommended by Google as a trusted business communications solution is a strong testament to our shared goal to improve the way businesses get work done,” said Vlad Shmunis, CEO, Founder and Chairman of RingCentral. “Google Apps for Work has millions of customers worldwide, which opens up a tremendous opportunity for us to introduce the RingCentral solution to more workplaces and transform the way people communicate and collaborate wherever they are – in the office, at home, or on the go.”

RingCentral will be available in the U.S. and UK Google Apps Marketplaces coming soon for Google’s business customers to start enjoying the many business enhancements provided by this powerful integration.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based business communications and collaboration solutions. RingCentral’s cloud solution is easier to manage, and more flexible and cost-efficient than legacy on-premises communications systems. It meets the needs of modern, distributed and mobile workforces spanning SMB to Enterprises globally. RingCentral, Business Communications Made Simple. RingCentral is headquartered in Belmont, Calif. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

Additional Resources
RingCentral Integration with Google for Work Video:
https://youtu.be/ePGXeFy5_Jc

 

November 2, 2015

RingCentral Introduces Glip Team Messaging and Collaboration to RingCentral Office Customers

BELMONT, Calif.—November 2, 2015 - RingCentral, Inc. (NYSE:RNG), a leading provider of cloud communication solutions, today announced the integration and general availability of Glip team messaging and collaboration for all RingCentral Office customers. Following the acquisition of Glip in June 2015, RingCentral’s integration marks a new chapter in its mission to transform business communications and deliver the first integrated cloud communications and collaboration platform that helps people work more productively and businesses to operate more efficiently than ever before.

Glip combines team messaging with file sharing, notes, task management, shared calendars, and integrations with other popular business applications such as Asana, Box, Dropbox, Evernote, GitHub, Google Drive, and Zendesk. Adding powerful RingCentral capabilities to Glip such as click-to-call, corporate directory, audio and video conferencing, and online meetings now makes it faster and easier to escalate a group chat to a live real-time conversation.

“The workplace is undergoing a radical transformation. As teams world-wide become more distributed, and mobile, they are looking for more efficient ways to communicate and collaborate,” said RingCentral CEO, Founder and Chairman, Vlad Shmunis. “All core IT functions, including business communication and phone systems, are now moving to the cloud. This makes it now possible to seamlessly integrate traditional business communications with team collaboration and messaging. Instead of toggling between multiple single-point applications to get work done, we can empower people to send a message, assign a task, schedule an event, share a file, collaborate on a project, and make a call or schedule a conference – from one easy to use mobile, web, or desktop app.”

An increasing number of businesses are adopting team messaging and collaboration solutions to enable greater agility and team productivity. RingCentral believes voice and other modes of communication will play a fundamental role as part of a complete solution. According to Gartner, “By 2020, over 90% of enterprise voice calls in the digital workplace will originate from collaboration applications, up from less than 30% today.” Gartner, Inc., Research Note: Digital Workplace Employees Need an Enriched Voice to Collaborate More Effectively, Steve Blood, March 25, 2015.

“When we set out to integrate Glip with RingCentral, we had a few goals in mind: make it simple, make it scalable, make it integrated, and make it effortless to communicate and collaborate,” said Peter Pezaris, Founder of Glip, who’s now VP of Applications at RingCentral. “Bringing Glip into RingCentral Office creates unparalleled value for customers while empowering them to work, communicate, and collaborate more effectively than ever before.”

In the new release of Glip integrated with RingCentral Office, the application has been rebranded as Glip by RingCentral and includes the following new features:

  • Single Sign On – Gives access to Glip using either RingCentral Office or corporate credentials
  • Click-to-Call Voice – Click the phone icon on a coworker’s profile or from a team chat
  • Corporate Directory – Look up and collaborate with co-workers in the RingCentral cloud phone system
  • RingCentral Meetings – Launch RingCentral video and web conferences directly from a team chat
  • Audio Conferencing – Start a conference call from within the context of a Glip team or group chat

“Glip has allowed us to broaden our reach and get outside of the inbox,” says Christina Yozallinas, Director of Services Operations for DemandGen. “With Glip, we can create team conversations that align within our company projects and priorities, which has not only improved the individual team communications but has also provided a place for us to post upcoming events, highlight industry news, and obtain information or provide feedback as a company. Glip has helped our team significantly increase the level of collaboration and productivity, and have a much broader sense of community.”

General availability to all RingCentral Office customers begins this week, and will work across mobile devices, tablets, desktop and the web. Glip is currently included at no additional cost to all RingCentral Office customers globally. Glip also continues to be available as a stand-alone product for non-RingCentral users.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based business communications and collaboration solutions. RingCentral’s cloud solution is easier to manage, and more flexible and cost-efficient than legacy on-premises communications systems. It meets the needs of modern distributed and mobile workforces spanning SMB to Enterprises globally. RingCentral, Business Communications Made Simple. RingCentral is headquartered in Belmont, Calif. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

September 30, 2015

RingCentral Adds Cloud Contact Centre to its Communications Solution in the United Kingdom

London, UK, September 30, 2015 – RingCentral UK Ltd., a leading provider of cloud business communications solutions, today announces the launch of RingCentral Contact Centre in the United Kingdom. RingCentral Contact Centre is powered by inContact, a leading provider of cloud contact centre software. This integrated offering gives businesses the most innovative contact centre solution combined with award-winning RingCentral Office.

“We’re excited to launch our Contact Centre offering in the United Kingdom and continue to extend the international reach of our full RingCentral capabilities,” said John Marlow, Managing Director - EMEA of RingCentral. “Now we can broaden our European footprint in partnership with a team that is passionate to bring the next-generation of contact centre innovation to the market.”

RingCentral Contact Centre integrates with RingCentral Office and gives contact centre agents the ability to engage customers through multiple channels, including voice, email and chat. With over one million people in the UK employed at contact centres, the market is ripe to adopt better tools to communicate more efficiently and effectively. At least 12% of UK contact centres are looking to implement interaction analytics, in order to improve productivity, (source, Contact Babel’s 2015 research report). With RingCentral Contact Centre customers can get advance real time reporting, and measurement against customized SLA’s, which will allow them to achieve the better-targeted productivity for their business.

RingCentral Contact Centre features:

  • Reporting, analytics, and monitoring- Both agents and mangers are able to track performance using features such as real-time dashboards, historical reporting, monitor and takeover.
  • Interactive voice response (IVR)- IVR software allows for website, database and CRM integration with advanced speech recognition and IVR reporting.
  • Queuing and distribution- Automated call distribution (ACD) applies intelligent business rules to customer interactions for all channels.
  • Quality management- Ability to add powerful tools for workforce management (WFM) and workforce optimization (WFO).*
  • Third party integrations- RingCentral Contact Centre has several prebuilt integrations for many popular platforms, such as Salesforce, Zendesk, Microsoft Dynamics and more.

 

Availability & Editions
RingCentral Contact Centre will be available 1st November in the UK, and available in three all-inclusive editions with low monthly subscriptions – Basic, Advanced and Ultimate.  Basic edition provides core Contact Centre functionality via voice channel. Advanced edition provides all the capabilities included in Basic along with three-channel support for voicemail, email and chat. Ultimate edition provides all the capabilities included in Advanced along with predictive / progressive dialer capabilities.

For more information about the RingCentral Contact Centre, visit www.ringcentral.co.uk/contact-centre/overview.html

*Workforce management and workforce optimization do not come standard with RingCentral Contact Centre.

About RingCentral
RingCentral UK Ltd. is a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG), a leading provider of cloud-based business communications solutions. Easier to manage and more flexible than on-premise communications systems, RingCentral’s cloud solution meets the needs of modern distributed and mobile workforces, while eliminating the expense and complications of legacy hardware-based PBX systems. RingCentral, Inc. is headquartered in Belmont, Calif. RingCentral, the RingCentral logo and RingCentral Office are trademarks of RingCentral, Inc.

About inContact
inContact (NASDAQ: SAAS) is the cloud contact center software leader that makes it easy and affordable for organizations around the globe to create stand-out customer experiences while at the same time meeting their key business metrics. inContact continuously innovates in the cloud and is the only provider to offer a complete cloud customer interaction platform that is purpose built for enterprise and government organizations who operate in multiple divisions, locations and global regions. Named as Market Leader in the 2015 Ovum Decision Matrix and winner of the 2014 CRM Magazine Rising Star Award, inContact has deployed over 2,200 cloud contact center instances. To learn more, visit www.incontact.com.

Contact Babel’s 2015 report: http://www.contactbabel.com/pdfs/dec2014/UK SOITP 2015 Marketing.pdf

 

September 9, 2015

RingCentral Named a Leader in Gartner’s 2015 Magic Quadrant for Unified Communications as a Service Worldwide

BELMONT, Calif.—September 9, 2015 - RingCentral, Inc. (NYSE:RNG), a leading provider of cloud business communication solutions, today announced that Gartner has recognized RingCentral as a leader in the Magic Quadrant for Unified Communications as a Service (UCaaS) Worldwide published on September 3, 2015. You can see the Magic Quadrant report here.

“Our vision at RingCentral is to provide the most complete next generation business communication solution that unifies cloud business phone systems with online meetings and collaboration”

“We are honored to receive this recognition from Gartner and to be placed in the leaders quadrant and furthest to the right on vision,” said Vlad Shmunis, founder and CEO of RingCentral, Inc. “We believe this is a validation of the product investments we have made, and the increasing market adoption we are seeing from customers of all sizes, as well as partners and carriers.”

According to the report*:

UCaaS offerings are increasingly functionally competitive with their premises-based alternatives. Key 2015 improvements include an improved UCaaS user experience, API connectivity with leading cloud applications, and mobile-first user deployments.

“Our vision at RingCentral is to provide the most complete next generation business communication solution that unifies cloud business phone systems with online meetings and collaboration,” added Shmunis. “The continued proliferation of cloud applications, mobile adoption, and increasing demand of SaaS based communication platforms makes RingCentral uniquely positioned to address the market needs in ways that legacy players cannot.”

RingCentral Office is a complete cloud business phone system that’s designed for today’s mobile and distributed workforce. It provides a next generation solution alternative to complex, on-premise legacy phone systems. RingCentral Office is simple to activate and manage, and can scale easily as a company grows. For businesses that want to integrate their cloud communications solution with other business applications in their environment, RingCentral offers a comprehensive set of APIs that enable custom integrations and enhanced workflows. In addition, RingCentral seamlessly integrates with other leading cloud-based business applications such as Box, Dropbox, Google for Work, Microsoft Office 365, Salesforce, and Zendesk.

To download the Gartner Magic Quadrant for Unified Communications as a Service Worldwide report, please visit here.

Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publication and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of the fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

*Source: Magic Quadrant for Unified Communications as a Service, Worldwide, Daniel O’Connell, Bern Elliot, September 3, 2015.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based business communications solutions. Easier to manage and more flexible than on-premises communications systems, RingCentral’s cloud solution meets the needs of modern distributed and mobile workforces. RingCentral is headquartered in Belmont, Calif. RingCentral, the RingCentral logo and RingCentral Office are trademarks of RingCentral, Inc.