2017 RingCentral Press Releases

Stay on top of breaking news and stories from RingCentral—including new partnerships, customer successes, and event announcements.
Articles archive: 2017

October 24, 2017

RingCentral Extends Connect Platform With New Powerful AI, Bot, and Application Integrations

SAN FRANCISCO, Calif. – October 24, 2017 - RingCentral, Inc. (NYSE:RNG), the global leader in Unified Communications as a Service (UCaaS), today announced the expansion of its RingCentral Connect Platform at ConnectCentral 2017, its second annual user conference. In today’s multi-cloud applications environment, open platform integrations are critical to enabling intelligent business workflows. RingCentral is taking an ecosystem-friendly approach to workplace communications with new powerful AI, chatbot, and application integrations, including:

  • RingCentral for Gmail: A native integration with Google Workspace, RingCentral for Gmail is an add-on that intuitively surfaces key contextual RingCentral capabilities within Gmail for both desktop and Android applications. Users can:
    • Promote an email conversation to a RingCentral call and send SMS from Gmail
    • View recent call history, voicemail, and SMS messages
    • See presence for online/offline status of their RingCentral contacts
  • RingCentral for Alexa® Skills: RingCentral’s integration with Amazon Alexa–powered devices will:
    • Enable users to naturally interface through voice to request playback and respond to voicemails
    • Send and check SMS messages
    • Start a RingCentral outbound call and SMS through the RingCentral app

Demonstrated live at ConnectCentral 2017, this integration is expected to be available in the RingCentral App Gallery and Alexa Skills by the end of this year.

  • RingCentral for Slack: Designed to bring meetings and calling capabilities into the Slack messaging platform, the RingCentral for Slack integration empowers Slack users to:
    • Use standard slash commands to access RingCentral
    • “Meet” to start a RingCentral video meeting
    • “Call” to start a RingCentral audio conference

RingCentral for Slack is available in the RingCentral App Gallery and requires both a RingCentral Office® subscription and a Slack account.

“RingCentral is revolutionizing business communications by making it open, integrated, and pervasive,” said David Lee, Vice President of Platform Products at RingCentral. “With more than 7,000 developers and over 100 integrations in the RingCentral App Gallery, RingCentral’s open platform is unique in the cloud communications and collaboration market.”

RingCentral has also advanced its integrations for Glip® team collaboration with AI and chatbot enhancements to better automate processes and enable seamless workflows, including:

  • Salesforce Alert Bot: Salesforce Alert Bot in Glip captures Salesforce events and sends notifications to Glip teams. This feature enables sales managers to have immediate updates on opportunities without having to open Salesforce in a separate application. We expect to have this Bot be available in early 2018.
  • Kore.AI: A chatbot platform partner of RingCentral, Kore.AI has enabled four leading bots within the Glip platform, including Salesforce, Twitter, Asana, and Trello.
  • Gong.io: A conversation intelligence platform for sales teams, the Gong.io integration provides call transcription and analytics within the collaborative Glip platform, so teams can replicate best sales practices and drive effectiveness at scale.

For additional information, please visit the RingCentral App Gallery.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is the global leader in Unified Communications as a Service (UCaaS). More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforces to communicate, collaborate, and connect from anywhere, any mode, and on any device. RingCentral unifies cloud voice, video, text, and fax with team messaging and collaboration, web conferencing, and cloud contact center. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Connect Platform, Glip, and the RingCentral logo are trademarks of RingCentral, Inc. Other third-party marks and logos displayed in this document are the trademarks of their respective owners.

 

October 24, 2017

RingCentral Expands in France to Meet the Needs of Global Customers

SAN FRANCISCO, Calif. – October 24, 2017 - RingCentral, Inc. (NYSE:RNG), the global leader in Unified Communications as a Service (UCaaS), today announced its expansion in France with new product, leadership, and event initiatives. RingCentral is building on its continued global expansion with:

  • RingCentral Office® language support in French, local billing in euros, direct peering with tier one local operators across the region, and applications delivery from European data centers
  • Presence at Google Cloud Summit in Paris in October to highlight RingCentral’s integration with Google Workspace for European business customers
  • The appointment of Guillaume Widmer as head of channels for France and the continued addition of local channel partners in France

RingCentral Office in France
As a leader in the 2017 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide, RingCentral provides a powerful communications and collaboration cloud solution for multinational companies to support globally distributed offices and mobile employees. Unlike expensive legacy on-premises systems, RingCentral Office is a single solution that can be quickly and rapidly deployed, as well as centrally managed. With worldwide extension-to-extension dialing, voice and video conferencing, team messaging and collaboration, RingCentral empowers midmarket and enterprise customers with a complete solution.

The RingCentral Office offering in France has language support in French, local billing in euros, and is delivered as a service from European data centers. Local customers also benefit from direct peering with tier one local operators across the region. In addition, customers and partners receive 24/7 technical support available in multiple languages.

For multinational businesses extending their footprint in France, RingCentral also offers RingCentral Global Office™, which provides a single solution for a company to support regional offices with native experience in up to 37 countries where Global Office is currently available. RingCentral has nearly 800 customers today using RingCentral Global Office to support their mobile and distributed workforces globally. This also compliments RingCentral international virtual numbers, which are available in 80 countries.

RingCentral at Google Cloud Summit in Paris
As part of its continued partnership with Google, RingCentral showcased its deep integration across the Google Workspace environment at the Google Cloud Summit on October 19th in Paris. RingCentral is a trusted cloud communications and collaboration solution recommended for Google Workspace by Google Cloud, providing Single Sign-on and seamless integration with Gmail and Google Contacts.

“RingCentral’s close integration with enterprise application suites such as Google Workspace, Microsoft Office 365 and Salesforce is a major differentiator for us and our channel partners,” said Robinder Koura, RingCentral’s head of channel sales for EMEA. “RingCentral offers greater value and enables deeper levels of customization. Our platform is built with seamless API access to easily and quickly customize business process workflows for greater enterprise efficiency.”

New country leadership
RingCentral has appointed Guillaume Widmer, an industry executive with over 20 years of experience in communications technologies and former CTO of Netcentrex Inc, a pioneer in the provisioning of voice and video services, as head of channels for France.

“I am proud to join the industry leader, RingCentral, and I’m looking forward to helping drive continued growth across the region,” said Mr. Widmer. “RingCentral Office localized in French along with our focused channel engagement program will set us up to address the needs of the growing market opportunity here in France.”

For more information, please visit ringcentral.fr/expansion.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is the global leader in Unified Communications as a Service (UCaaS). More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforces to communicate, collaborate, and connect from anywhere, any mode, and on any device. RingCentral unifies cloud voice, video, text, and fax with team messaging and collaboration, web conferencing, and cloud contact center. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Global Office, and the RingCentral logo are trademarks of RingCentral, Inc.

 

October 24, 2017

RingCentral Empowers the Global Digital Workforce With New Innovations Unveiled at ConnectCentral 2017

SAN FRANCISCO, Calif. – October 24, 2017 - RingCentral, Inc. (NYSE:RNG), the global leader in Unified Communications as a Service (UCaaS), today welcomed customers, partners, media, and analysts to its second user conference, ConnectCentral 2017, to explore the future of collaborative communications. RingCentral unveiled new capabilities aimed at empowering employees to better connect with their customers, partners and peers. New innovations announced today and showcased at ConnectCentral 2017 include:

  • New bot and AI integrations with Amazon, Google, and Slack
  • Global expansion in Latin America and increased presence in France
  • New Global Quality of Service analytics

“The innovations we’re unveiling today at ConnectCentral demonstrate how we continue to push the envelope with our industry-leading global cloud communications and collaboration platform,” said Vlad Shmunis, founder, chairman and CEO of RingCentral. “Our unique approach to collaborative communications, global reach, and analytics capabilities are beyond what any other provider in our industry can offer. It is these capabilities that are changing the game for global enterprises as they migrate their communications solutions to the cloud in order to drive improved employee productivity and better customer experiences.”

Creating open platform integrations for intelligent business workflows
In today’s multi-cloud applications environment, open platform integrations are critical to enabling intelligent business workflows. RingCentral is expanding its open RingCentral Connect Platform™ to include new powerful AI, chatbots, and application integrations, including:

  • Call and SMS voice activation with Amazon Alexa®
  • Advanced chatbots within Glip® to create seamless and automated workflows
  • Calls and texts from within the Gmail™ interface
  • RingCentral conferencing and meetings integration available within Slack

For further details, please reference: https://www.ringcentral.co.uk/whyringcentral/company/pressreleases/pressreleases-2017/ringcentral-extends-connect-platform.html.

Supporting global workforces
Building on the success of RingCentral Global Office™ in Europe and APAC, RingCentral announced expansion of its RingCentral Global Office solution across Latin America. Multinational businesses with offices in Peru, Brazil, and Argentina can now enjoy the benefits of localized presence integrated as part of a global enterprise communications solution.

With this latest announcement, RingCentral expanded its Global Office footprint to 37 countries. RingCentral has nearly 800 customers today using RingCentral Global Office to support their mobile and distributed workforces globally. Additionally, RingCentral offers international virtual numbers in over 80 countries.

RingCentral also announced the expansion of its presence in France with new leadership and product capabilities:

  • Appointed Guillaume Widmer as head of channels for France. Mr. Widmer is an industry executive with over 20 years of experience in communications technologies and former CTO of Netcentrex Inc, a pioneer in the provisioning of voice and video services
  • Addition of several local channel partners to address the needs of the growing market opportunity in France
  • RingCentral Office® language support in French, local billing in euros, direct peering with tier one local operators across the region, and applications delivery from European data centers

New global quality of service analytics
RingCentral announces new real-time analytics capabilities that empower administrators to gain deeper insight into the end-user experience and achieve faster time to resolution. With the new Quality of Service Analytics, administrators can:

  • Measure quality of every leg of every call on a global basis, enabling them to have visibility into end-user quality of service experiences
  • Provide comprehensive reporting dashboard that allows them to anticipate and diagnose voice quality of service issues in real time before they escalate into critical problems
  • Pinpoint problematic calls to accurately identify patterns, degradation at the country, regional, and local levels for every leg of every call. This is based on transport information, such as jitter, latency, and packet loss

This new capability is now available to RingCentral Office customers.

For additional information about the RingCentral annual conference, ConnectCentral 2017, please visit: http://connectcentral.ringcentral.com.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is the global leader in Unified Communications as a Service (UCaaS). More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforces to communicate, collaborate, and connect from anywhere, any mode, and on any device. RingCentral unifies cloud voice, video, text, and fax with team messaging and collaboration, web conferencing, and cloud contact center. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Connect Platform, Glip, RingCentral Global Office and the RingCentral logo are trademarks of RingCentral, Inc.

 

October 9, 2017

RingCentral Announces Nuvola Distribution as New Master Agent to Bring Cloud Communications Solutions to UK Businesses

London, United Kingdom — 9 October 2017 — RingCentral UK, Ltd. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE:RNG), today announced a new partnership with Nuvola Distribution, a master agent and software services consultancy based in Reading, UK. Through Nuvola, UK channel partners will be able to deliver RingCentral’s cloud communications and collaboration solutions to businesses across Europe for improved customer engagement, mobility, and workforce productivity.

“Businesses around the world are transitioning to cloud solutions for greater mobility and enhanced collaboration,” said Michael Lloyd, managing director, Nuvola Distribution. “As trusted advisors to the businesses we serve, we aim to partner with the best cloud providers in the market so we can deliver innovative solutions that meet the needs of today’s distributed and mobile workforce. RingCentral is a leading cloud communications solutions provider, and we’re happy to now offer their solutions to businesses across Europe.”

Through Nuvola, European businesses will now be able to support their globally distributed locations and mobile employees with RingCentral Office® and RingCentral Contact Centre. Available for purchase in both GBP and euro currencies, RingCentral Office provides enterprise-class quality of service, including worldwide extension-to-extension dialing, voice and video conferencing, team messaging, and collaboration.

“Cloud solutions have reshaped the way in which today’s enterprises communicate with their customers and partners, powering greater agility, scalability, and interoperability for more seamless workflows,” said Robinder Koura, head of channel sales for RingCentral EMEA. “With RingCentral’s cloud unified communications and collaboration solutions, today’s modern workforce is better equipped to stay connected – anytime, anywhere, and on any device. We’re excited to work with Nuvola to help businesses modernize their communications infrastructure and achieve greater business outcomes.”

Founded in 2010, Nuvola provides its channel partners with a total solution, which includes a comprehensive product range from premium global and local vendors backed up with ongoing support, 24/7/365 helpdesk, and a full portfolio of white-label services. Nuvola encourages its partners to work with its expert team of technical consultants to design the best solution for their customers. Similarly, RingCentral’s robust channel partners program is designed to be highly collaborative. RingCentral’s Channel Harmony One to Infinity Program provides a unique approach to partner enablement with dedicated subject matter experts working closely with the partner team on customer opportunities to ensure their full success.

For additional information, please visit: ringcentral.com/partner/overview.html.

About Nuvola Distribution
Nuvola Distribution was formed in 2010 by the current managing director (Michael Lloyd) and the operations director (Nigel Emerson). Nuvola Distribution is a Value Added Distributor (VAD) that provides both UC services and product from world-renowned ICT providers, such as Alcatel-Lucent Enterprise, Talari Networks, Ingate, Vurella, Northbridge Secure, Splicecom, Redbox Recorders, and Digium, to name but a few. Nuvola Distribution delivers its own hosted cloud solution, Nuvem, which is powered by Alcatel-Lucent OpenTouch technology, all of which is underpinned by extensive services, sales, marketing, and technical support for Nuvola Distribution customers and partner resellers.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, and the RingCentral logo are trademarks of RingCentral, Inc.

 

October 3, 2017

Auction Technology Group (ATG) consolidates communication Solutions with RingCentral to better facilitate £2bn of auction transactions

London, England — October 3 2017 — RingCentral UK, Ltd. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that Auction Technology Group, a provider of online marketplaces headquartered in the UK, has selected RingCentral cloud communications and collaboration solution to successfully consolidate an international network of disparate service providers into a powerful single solution.

Auction Technology Group (ATG), which runs both timed online auctions and live webcast auctions, serves more than 43.5 million bidders, listing more than 7.5 million items and facilitating £2bn of transactions annually through a partner network of over 1350 auctioneers. With RingCentral, they have now unified disparate solutions into a single global solution that is easy to scale and manage.

As a growing and highly distributed international operation, ATG recognised that it needed greater flexibility and better capabilities than its disparate communications and collaboration solutions across the globe. Other key considerations included simplified management and tighter integration with their use of Zendesk, Salesforce, and Office 365 applications.

“We knew the capabilities and benefits of RingCentral would enable us to grow and support our customers better. With a portion of ATG’s employees working from home or on the road, the new system has proven valuable by offering the same level of accessibility from home and mobile devices,” says Marika Clemow, Director of Operations for ATG.

The company has taken advantage of RingCentral’s advanced call management features such as call prioritisation, recording, monitoring and queuing while simplifying administration for staff based on permission levels.

“Our customer service and client services teams handle thousands of calls each month and RingCentral delivers the reports we need to be able to identify peaks and troughs on a granular level and set KPIs,” continued Clemow. “The new system is already improving our workflows and saving us time - from receptionists to the executives, everyone is delighted with RingCentral.”

ATG will be presenting a detailed case study of the project at the upcoming IP Expo (4-5 October, ExCel London) entitled “From Princess Diana’s Wedding Dress to Global Communications: A Unified Communications Case Study with Auction Technology Group.”

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

September 11, 2017

RingCentral Named a Leader in the 2017 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide Report

BELMONT, Calif. – September 11, 2017 - RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that Gartner has once again recognized RingCentral as a Leader in the Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide report published on September 6, 2017.* In this year’s Magic Quadrant, RingCentral continues to be positioned furthest to the right on completeness of vision.

“Our mission is to deliver a seamless communications and collaboration experience, enabling global enterprises to be more connected, productive, and agile,” said Vlad Shmunis, founder, chairman, and CEO of RingCentral. “We’re proud to once again be recognized by Gartner as a Leader in its UCaaS Magic Quadrant. We believe this recognition reinforces our relentless focus on customer success, product innovation, and global expansion, and feel it further validates RingCentral’s leadership in cloud communications solutions.”

RingCentral is the largest and fastest-growing pure-play cloud communications and collaboration provider, with 37 percent growth year-over-year of RingCentral Office® annualized exit recurring software subscriptions (ARR) based on Q2 2017 earnings results. The company combines cloud PBX, team messaging and collaboration, and video and web conferencing in a single integrated platform for global delivery. More comprehensive and cost-efficient than legacy on-premises communications systems, RingCentral meets the needs of today’s mobile and globally distributed workforce.

RingCentral at Gartner IT Symposium
RingCentral will be at the Gartner IT Symposium, taking place October 1–5, 2017, in Orlando, Florida. Company executives and customers, including Okta and Structural Group, will speak at a CIO thought-leadership session on scaling the digital enterprise with communications and collaboration solutions, as well as a breakout session on building a blueprint for migrating to cloud communications. In addition, RingCentral will host a VIP dinner for customers and guests to learn about how today’s cloud communications and collaboration solutions can empower the digital workplace.

To download a complimentary copy of the 2017 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide report, please visit here.

Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
*Source: Gartner, Inc., Magic Quadrant for Unified Communications as a Service, Worldwide, Daniel O’Connell, Bern Elliot, September 6, 2017

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, and the RingCentral logo are trademarks of RingCentral, Inc. Other third-party marks and logos displayed in this document are the trademarks of their respective owners.

 

August 7, 2017

Extra Space Storage Replaces Various Legacy Solutions with RingCentral Cloud Communications and Collaboration Solutions for 1,500 Locations Nationally

BELMONT, Calif. – August 7, 2017 RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that Extra Space Storage, the second largest operator of self-storage properties in the US, has selected RingCentral cloud communications and collaboration solutions, replacing various legacy solutions. With 1,500 national locations and more than 3,000 employees, Extra Space Storage had a critical need for a communications solution that enables greater mobility, scalability and manageability. With RingCentral, they can now drive enhanced productivity for their workforce and deeper overall customer engagement.

“We needed to unify our distributed retail locations with a mobile-centric communications solution that enables our employees to stay connected no matter where they are,” said Bron McCall, senior vice president of IT at Extra Space Storage. “RingCentral is uniquely suited to address the needs of distributed large-scale businesses with a single cloud solution that seamlessly enables multi-modal communications. The robust capabilities, such as call analytics, will be instrumental in improving customer experiences across all locations, which is something our previous legacy systems could not offer.”

With the assistance of the RingCentral Professional Services™ team, Extra Space Storage is rolling out deployment of RingCentral at the pace of 50 locations per week. To improve productivity, Extra Space Storage employees are using RingCentral Office® for voice calls and messaging internally as well as with customers. In addition, Extra Space Storage has plans to leverage RingCentral’s open platform integration capabilities to further enhance workflow efficiency.

“Extra Space Storage has a vast number of locations nationwide and serves millions of customers daily,” said Ryan Azus, senior vice president of sales and services at RingCentral. “We’re excited to help them take a more unified approach to their business communications to realize greater mobility and manageability. As the team completes deployment, we look forward to further supporting Extra Space Storage’s mission critical business needs as they grow.”

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Professional Services, and the RingCentral logo are trademarks of RingCentral, Inc.

 

June 21, 2017

RingCentral Ranked #1 Cloud Communications Solution Provider According to Synergy Research

London, United Kingdom, June 21, 2017RingCentral UK, Ltd., (NYSE:RNG), the leading provider of enterprise cloud communications and collaboration solutions, today announced that Synergy Research Group, an independent market research firm has recognised RingCentral as the #1 worldwide market share leader in both revenue and subscriber seats for Unified Communications as a Service (UCaaS), based on a report published on June 14, 2017.

“Major barriers to cloud adoption are now almost a thing of the past. We’re seeing continued erosion of on-premises PBX systems,” said Jeremy Duke, founder and President at Synergy Research Group. “These tailwinds are reflected in the growth we’re seeing in the overall UCaaS market, particularly with RingCentral, which has pulled ahead as the UCaaS category leader and is accelerating at a rapid pace ahead of rivals which are seeing flat to declining growth rates by revenue.”

With a 19% market share by revenue, RingCentral is growing twice as fast as the overall UCaaS market, according to Synergy Research.

Also, Synergy Research reports that RingCentral’s flagship product, RingCentral Office, is ranked the highest by subscriber seats among all UCaaS vendors, growing at 53% year-over-year, which is 137% faster than its nearest competitor.

In addition, the report highlights that cloud is winning over on-premises for business communications. Synergy Research points out that revenue for the UCaaS market grew by 22% year-over-year in Q1 2017, while the on-premises enterprise voice market declined by 9% during the same period.

“Synergy’s report validates our leadership in the market and shows that we are breaking away from the competition in both revenue and installed base,” said Vlad Shmunis, founder, chairman and CEO of RingCentral. “We’re honored to be recognised as the largest and fastest growing UCaaS provider. Our success stems from our relentless focus on innovation and our differentiated mobile-first, global, open platform collaborative communications solutions.”

Additional Resources:

About RingCentral
RingCentral, Inc. (NYSE:RNG) is the leading provider of cloud-based global collaborative communications solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact centre solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

Forward-Looking Statements
This press release contains “forward-looking statements,” including but not limited to, statements regarding the growth of the UCaaS market, our market share and leadership position, and our growth rates. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on assumptions that may prove to be incorrect, which could cause actual results to differ materially from those expected or implied by the forward-looking statements. Among the important factors that could cause actual results to differ materially from those in any forward-looking statements are: our ability to grow at our expected rate of growth; our ability to add and retain larger and enterprise customers and enter new geographies and markets; our ability to continue to release, and gain customer acceptance of, new and improved versions of our services; our ability to compete successfully against existing and new competitors; our ability to enter into and maintain relationships with resellers; our ability to manage our expenses and growth; and general market, political, economic, and business conditions, as well as those risks and uncertainties included under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” in our Form 10-Q for the quarter ended March 31, 2017, filed with the Securities and Exchange Commission; and in other filings we make with the Securities and Exchange Commission from time to time.

All forward-looking statements in this press release are based on information available to RingCentral as of the date hereof, and we undertake no obligation to update these forward-looking statements or to provide interim reports or updates on the progress of the current financial quarter.

Disclaimer

While RingCentral believes that the information provided by Synergy is reliable, it has not independently verified any of the data or ascertained the underlying economic assumptions relied upon by Synergy. Synergy research publications consist of the opinions of Synergy’s research organisation and should not be construed as statements of fact.

©2017 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

June 13, 2017

Kenneth Goldman Joins RingCentral Board of Directors

BELMONT, Calif.— June 13, 2017 - RingCentral, Inc. (NYSE:RNG), a leading provider of cloud business communications and collaboration solutions, today announced the appointment of Kenneth Goldman to its board of directors.  Goldman most recently was chief financial officer at Yahoo! overseeing all global finance functions for the company. Goldman brings extensive financial leadership experience to RingCentral through numerous executive and board of director roles at enterprise technology companies.

“I’m thrilled to join RingCentral’s board of directors. The company has proven market and innovation leadership, and is well positioned to continue to lead in this $50 billion global cloud communications solutions market,” said Goldman. “As today’s workforce is increasingly mobile and distributed, it’s clear that RingCentral is enabling the new digital workplace by delivering a unified communications and collaboration experience that delights end users. I look forward to partnering with the RingCentral team at this next phase of their growth.”

“Ken has an impressive background and depth and breadth of experience in scaling multiple technology companies,” said Vlad Shmunis, CEO, founder, and chairman of RingCentral. “I’m excited to welcome him to our board of directors as we march towards our goal of achieving one billion dollars in revenue by 2020. Ken’s leadership will prove invaluable as we scale our business to meet our global customers’ communications and collaboration needs.”

Prior to Yahoo!, Goldman served in chief financial officer roles for several enterprise technology companies including Fortinet and Siebel Systems. Goldman serves on the board of directors of NXP Semiconductor, Trinet, GoPro, Inc., and non-profit boards such as the Lucile Packard Children's Hospital Foundation Board. Goldman is also a member of the Standing Advisory Group of the Public Company Accounting Oversight Board. 

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of cloud-based global collaborative communications solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

June 7, 2017

RingCentral Announces Expansion of Connect Platform Partner Program Adding New Developer and Go-to-Market Resources

BELMONT, Calif. — June 7, 2017 - RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced the addition of a new tier plan and expanded benefits to the RingCentral Connect Platform™ Partner Program, for companies building apps on the RingCentral Connect Platform. The expanded structure is driven by the accelerated growth of the RingCentral Connect Platform now with 5,000 developers and receiving over 9 million API call requests a day* and a 200% increase of platform usage, year over year. The program expansion will empower organizations to leverage unified communications as a service (UCaaS) to customize business workflows for improved productivity.

“There’s a significant opportunity to build applications that integrate with RingCentral and transform the way people communicate, collaborate, and connect. The expansion of our program offers developers and integration partners new resources to amplify their investments in the Connect Platform,” said David Sipes, chief operating officer at RingCentral. “Our developer ecosystem has grown to more than 100 partner integrations and 5,000 developers, who are delivering on the true vision of a unified collaborative communications experience.”

The three new tiers—Authorized, Premier, and Elite—were created to meet the different needs of partner program members. All tiers will receive developer support resources and their apps will be showcased in RingCentral’s App Gallery. Premier partners will also have access to marketing and sales enablement programs, including customer and partner events. The Elite tier delivers deep go-to-market activities, such as exhibiting at regional customer events, invitation to speak at ConnectCentral™, RingCentral’s user conference, and co-development of customized marketing and sales programs.

Some of RingCentral Connect Platform integrations include: Box, Google, Intelestream, Microsoft, Okta, ProsperWorks, Salesforce, ServiceNow, Tenfold, TextUs, Workato, and Zoho.

The RingCentral Connect Platform, launched two years ago, has become one of the largest and most diverse developer ecosystems in the UCaaS market. Third-party developers are building their applications on the Connect Platform to integrate with voice, SMS/MMS, team messaging, fax, and call data. Leveraging open APIs, chatbots and AI-powered bots on the Connect Platform along with the expanded offerings of the Connect Platform Partner Program, organizations can fundamentally change the way they empower their employees to communicate, collaborate, and connect.

“RingCentral's market leadership, along with the breadth of its Connect Platform Partner Program, is a key enabler for us in transforming our customers’ businesses,” said Markus Zirn, VP of business development at Workato, a leading enterprise integration platform and a RingCentral Connect Platform partner. “Using RingCentral’s open platform triggers workflows within internal and external-facing applications that increase both organizational productivity and customer satisfaction.”

Visit these pages to:
Learn about the Connect Platform Partner Program
Find out more about RingCentral Connect platform for developers
See partner integrations in the RingCentral App Gallery
Follow the conversation on our RingCentral Developer blog
Join the RingCentral conversation on Twitter and Facebook

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of cloud-based global collaborative communications solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Connect Platform, ConnectCentral, and the RingCentral logo are trademarks of RingCentral, Inc.

* Includes all API call requests from integrations built by RingCentral, ISV partners, and customers

 

May 22, 2017

RingCentral Unveils New Enterprise Cloud Webinar Solution to Host Virtual Events for up to 3,000 Attendees

BELMONT, Calif. — May 22, 2017RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today unveiled RingCentral Webinar™, a new addition to the RingCentral portfolio. Large-scale virtual meetings to audiences across global regions require a cloud platform that can scale and need sophisticated presenter controls for flexibility, while providing attendees with a seamless experience. RingCentral Webinar can host up to 3,000 attendees, 200 presenters, and makes it easy to deliver web-based events or training to any desktop, tablet or smartphone device.

“Trends in mobile and social webcasting, cloud proliferation, and real time reporting and analytics are driving growth in the webinars market,” said Roopam Jain, unified communications & collaboration industry director at Frost & Sullivan. “With robust capabilities and host controls, RingCentral Webinar is well positioned to address the growing needs of enterprises for easy to use, engaging, and affordable webinars that deliver immediate business results.”

RingCentral Webinar is designed to make it easy to plan events, invite attendees, deliver sessions and simplify post-event follow up. Easy to set up, RingCentral Webinar gives hosts the flexibility to customize and brand email communications and online registrations. During the events, the intuitive interface and feature-rich controls make it simple to manage webinars. For presenters and attendees, the interactive Q&A, poll, and chat features optimize audience engagement, helping presenters achieve event objectives. Post-event reporting capabilities provide data-driven insights so hosts can track participant activity to improve the experience for future webinars.

Other key features include:

  • HD video and audio quality
  • Scalable from 100 to 3,000 attendees; allows for up to 200 presenters
  • Easy to switch presenter roles and screen-sharing rights
  • Dual screen support for simultaneous viewing of speaker and presentation
  • Comprehensive registration and post-webinar reporting
  • Customizable invites, reminders and follow-up notices, with logos or banners
  • Ability to create recordings for post-event sharing with attendees and archiving for future events

“RingCentral Webinar expands upon our ever-growing portfolio of enterprise communications and collaboration solutions, and we’re pleased to make this powerful offering available to our customers,” said Jose Pastor, vice president of product management for RingCentral. “Whether hosting a webinar or town hall meeting for 100 or 3,000 people, this solution leverages the cloud for ultra-scalability and offers a high degree of control for presenters to facilitate large web broadcasts.”

Pricing and Availability
RingCentral Webinar is now available in the US, Canada, and UK. Pricing starts at $40 per month per host license for up to 100 attendees, and $990 per month per host license for up to 3,000 attendees. RingCentral Webinar can be purchased as an add-on by RingCentral Office® customers.

For additional product details, please visit RingCentral Webinar.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of cloud-based global collaborative communications solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Webinar, RingCentral Office and the RingCentral logo are trademarks of RingCentral, Inc.

 

May 8, 2017

RingCentral Appoints Derrell James as SVP of Professional Services As Demand Increases To Replace Legacy On-Premise Systems with Global Cloud Solutions

BELMONT, Calif. — May 8, 2017RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced the increasing demand and continued growth of its professional services organization. The demand is fueled by increasing requests from mid-market and enterprise customers who want to replace legacy on-premise systems with RingCentral’s cloud solutions. To meet this demand, RingCentral has also expanded its professional services capabilities, including the appointment of Derrell James as senior vice president of professional services. Derrell brings more than 30 years of services experience at major technology companies and has held many senior leadership positions at various companies including Perot Systems, EMC, ACS, and most recently Avaya. At Avaya, James served as SVP of global strategic services, where he was responsible for a nearly $2 billion line of business.

“We’re thrilled to have Derrell James join the RingCentral team. The goal of our professional services team is to be there at every phase of deployment and integration, including: initial planning, strategic consultations, comprehensive implementation, integration designs, and ongoing support and system training,” said Ryan Azus, senior vice president of global sales at RingCentral. “Our team is deeply committed to helping enterprises through a seamless and non-disruptive transition so they can get the best value out of RingCentral’s cloud-based business communications and collaboration solutions.” 

Expanded Professional Services Capabilities
Professional services attach rates have increased as enterprise customers demand advanced services to ensure successful deployment and ongoing management. In addition to expanding the RingCentral professional services portfolio, the company has invested in these key areas:

  • Talent: In addition to the appointment of Derrell James, the company has added numerous certified[1] enterprise project management professionals and solution engineers from companies such as Avaya, IBM, Teradata, among others - to add rigor and enhance the company’s skillsets in migrating enterprises to the cloud.
  • Global Capability: The company has expanded professional services support for customers globally, serving deployments in Poland, Ukraine, Spain, France, Germany, Philippines, Ireland, India and UK, as well as other countries supported by the RingCentral Global Office product.
  • Certified Delivery Partners: Keeping pace with the company’s momentum in the channel, RingCentral certified delivery partners are playing an important role in delivering services to global customers, contributing to RingCentral’s professional services delivery capacity.

For additional information on RingCentral professional services, please visit https://www.ringcentral.co.uk/solutions/professional-services.html.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of cloud-based global collaborative communications solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral Professional Services and the RingCentral logo are trademarks of RingCentral, Inc.

[1] Certified project managers by Project Management Institute

 

May 1, 2017

RingCentral Expands Global Footprint in Asia Pacific and Launches in Latin America to Support Enterprise Growth

BELMONT, Calif. — May 1, 2017 RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced that the company is expanding the footprint of the RingCentral Global Connect Network in Asia Pacific and Latin America to support growing demand from enterprise customers. This will include the addition of new data centers in Japan and Brazil, and will enable RingCentral Global Office to be supported in Brazil, Peru, Argentina, and Japan. As part of today’s announcement, the company also reported more than 700 multinational enterprises are using RingCentral Global Office, representing a 75 percent increase over the last two quarters.

With this expansion in Asia Pacific and Latin America, RingCentral will have 17 data centers across four regions, with enterprise-grade quality of service, compliance, security and reliability. RingCentral’s global cloud infrastructure has more than 45 direct peering connections with Tier 1 international carriers and over 175 ISPs. RingCentral also provides carrier grade SLAs for all Global Office locations for both reliability of the platform and the quality of the calls.

“Over the past year, Medallia’s workforce has grown tremendously as we’ve rapidly expanded office locations in Palo Alto, New York, Buenos Aires, London, and Paris,” said Jonathan Hansen, principal enterprise architect at Medallia. “RingCentral’s cloud-based solution scales effortlessly to ensure our employees are always connected and able to communicate and collaborate on any device, from anywhere. This is critical to our business so we can stay connected to our customers globally and continue to deliver on our mission to create a world where companies are loved by customers and employees alike.”

RingCentral has made significant strides in its global expansion over the past year with the launch of RingCentral Global Office. It provides a powerful solution for multinational companies to support globally distributed offices and mobile employees. Unlike expensive legacy on-premise systems, RingCentral Global Office is a single solution that can be quickly and rapidly deployed, managed centrally, and provides more robust capabilities, including:

  • Local and international calling and phone numbers
  • Worldwide extension-to-extension dialing
  • Carrier-grade quality of service
  • Number porting, as available and required by law
  • Emergency services, as required by law
  • Included minute bundles for international calling
  • Voice and video conferencing
  • Team messaging
  • Collaboration
  • Fax

Today, the RingCentral Global Office solution is available across 32 countries in North America, Europe, and Asia Pacific, including: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, India, Ireland, Israel, Italy, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, US, and UK.  Four additional countries including Japan, Brazil, Argentina, and Peru will be supported by RingCentral Global Office coming soon.  In addition, RingCentral has recently made available its flagship offering, RingCentral Office®, across 13 European countries, which allows customers in-country purchasing, Euro billing and local presence.

“Our continued growth and expansion of RingCentral’s Global Connect Network has been driven by the increasing demand from multinational businesses moving their enterprise communications and collaboration solutions to the cloud,” said Ritu Mukherjee, associate vice president of Global Office at RingCentral. “For enterprise IT teams, globally deploying and managing multiple legacy on-premise systems is very complex and extremely expensive. Additionally, only a new generation of globally available cloud communications solutions like RingCentral can address the needs of today’s global and distributed workforce to work productively.”

For additional information, please visit https://www.ringcentral.co.uk/office/features/global-office-communications/overview.html.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of cloud-based global collaborative communications solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Global Office, RingCentral Global Connect Network and the RingCentral logo are trademarks of RingCentral, Inc.

 

April 10, 2017

RingCentral Given 5-Star Rating in CRN’s 2017 Partner Program Guide

BELMONT, Calif. — April 10, 2017RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced that CRN®, a brand of The Channel Company, has given RingCentral a 5-Star rating in its 2017 Partner Program Guide for the second consecutive year. This annual guide is the definitive listing of partner programs from technology vendors that provide products and services through the IT channel. The 5-Star Partner Program Guide rating recognizes an elite subset of companies that offer solution providers the best partnering elements in their channel programs.

To determine the 2017 5-Star ratings, The Channel Company’s research team assessed each vendor’s partner program based on investments in program offerings, partner profitability, partner training, education and support, marketing programs and resources, sales support and communication.

Over the past year, RingCentral has added more than 20 new key partners to its Partner Program, including Carousel Industries, Intelisys, and Avant. In addition, the company has extended its global channel reach with the addition of Google Premier partners, such as Agosto, Cloudbakers, Dito, Devoteam G Cloud, Cloud Technology Solutions and Netpremacy. As large enterprises increasingly shift their communications away from legacy on-premise communications systems to the cloud, RingCentral is enabling channel partners with the tools and resources they need to effectively support their business customers.

“For solution providers, finding the right technology vendors to partner with is crucial to the health of their business, and the vast array of choices can be overwhelming,” said Robert Faletra, CEO of The Channel Company. “Our annual Partner Program Guide and 5-Star ratings help them narrow the field, identifying the most rewarding partner programs and outlining their strengths and benefits.”

“We are honored to be recognized for the second year in a row by The Channel Company for our Partner Program,” said Lisa Del Real, senior director of channel programs and operations at RingCentral. “We take great pride in having built an impactful program that empowers channel partners to help their business customers achieve greater business success. We believe that by rewarding and championing our partners we drive toward achieving mutual goals -- revenue and satisfied customers.”

The 2017 Partner Program Guide will be featured in the April issue of CRN and online at www.CRN.com/ppg.

Follow The Channel Company: Twitter, LinkedIn and Facebook

Tweet This:
@TheChannelCo names @RingCentral to @CRN 2017 Partner Program Guide #CRNPPG www.CRN.com/ppg

About the Channel Company
The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 30 years of unequaled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelco.com

Copyright ©2017. CRN is a registered trademark of The Channel Company, LLC. All rights reserved.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.

©2017 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

April 10, 2017

RingCentral Launches Channel Harmony: One to Infinity Program

BELMONT, Calif. — April 10, 2017RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced the launch of its Channel Harmony: One to Infinity Program. Unique to RingCentral, the program awards partners 100 percent commissions on all deals, while providing them the benefit of working alongside a vertical- and segment-specific subject-matter expert. A first-of-its-kind, this program builds on the Channel Harmony initiative RingCentral introduced in early 2016.

With the One to Infinity Program, partner deals under the management of a channel manager qualify for the assistance of RingCentral-dedicated subject-matter experts to help with or close a deal. Both the partner and the subject-matter expert are made whole on every deal, receiving 100 percent of the commission. Previously limited to deals of more than 50 users, RingCentral’s Channel Harmony now applies to all deals, from one to infinity.

“This program marks a new era of channel enablement, redefining the way in which partners work with direct sales organizations,” said Zane Long, vice president of global channel sales at RingCentral. “Partners are looking to deliver the most innovative solutions to their customer base, and with the launch of this game-changing program, we are enabling them with the best possible resources to be successful. I’m thrilled to introduce this program as we work closely with our partners to help businesses migrate their communications solutions to the cloud.”

With more than 4,000 active channel partners, RingCentral is continuing to grow its partner ecosystem. The channel has picked up momentum over the past year in the midmarket and enterprise segments. Additionally, in a survey conducted by RingCentral among its partner base, 98 percent of partners ranked RingCentral Partner Support as “exceeds expectations” when compared to competitor programs, highlighting the success of RingCentral’s differentiated approach to partner enablement.

To learn more about the RingCentral Partner Program, please visit:ringcentral.co.uk/partner/overview.html.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.

RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

March 23, 2017

RingCentral Announces New European Offering

London, United Kingdom, March 23, 2017RingCentral UK, Ltd., (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE:RNG), today announced the ability for customers to purchase RingCentral Office across 13 European countries. RingCentral’s in-country European expansion signifies a strong commitment to providing local presence and the ability to purchase RingCentral solutions in euro currency in those new markets. The countries included in today’s announcement are: Austria, Belgium, Denmark, France, Ireland, Italy, Luxembourg, Netherlands, Portugal, Norway, Spain, Sweden, and Switzerland.

RingCentral has expanded its global customer care services to provide local language support in French, Canadian French, German, and Spanish. In addition, RingCentral will extend its multilingual product offering to include Spanish, Latin American Spanish, and Italian by July 2017. Current RingCentral Office languages supported include American English, UK English, Canadian French, International French, and German.

“The rollout of RingCentral Office in Europe is a major milestone in our global expansion plans,” said David Sipes, chief operating officer of RingCentral. “We’ve seen enormous traction with our Global Office™ product, which serves US-, Canada-, and UK-based enterprises with employees in various countries. With enterprises in Europe migrating to the cloud, we are excited to offer them in-country, fully localised communications solutions.”

Building on its existing Global Office offering, RingCentral continues to make significant investments to provide enterprise-grade quality of service, compliance, security, and reliability, with 17 data centres worldwide. The delivery infrastructure includes direct peering with more than 45 carriers and 200 ISPs around the world.

Along with the localised product and support expansion, RingCentral also plans to open additional sales offices based in Europe, to complement existing sales locations in the US, UK, Canada, and Singapore. RingCentral is also committed to a major expansion of its channel partnerships across Europe and has already signed up a number of master agents such as AVANT, Intelisys Global, Ingram Micro, ScanSource, key partners such as CDW, as well as Google Premier partners Devoteam, Cloud Technology Solutions, Netpremacy and NRX, among others.

“With RingCentral Office now available in Europe, we have a tremendous opportunity to empower our enterprise customers with a single cloud solution that makes worldwide communications seamless,” said Olivier Chanoux, co-founder at Devoteam G Cloud, a Tier 1 Google partner and trusted advisor to European enterprises across 17 countries. “The enterprise workplace is evolving, and our customers are increasingly demanding cloud technologies to enable a more agile workforce. We selected RingCentral for its innovative, pure-cloud approach, and we look forward to working with them across the enterprise segment.”

For additional information, please visit https://www.ringcentral.co.uk/europe.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact centre, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customise their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.

©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Global Office, and the RingCentral logo are trademarks of RingCentral, Inc.

 

March 23, 2017

RingCentral Unveils Next-Generation RingCentral Office®

BELMONT, Calif. — March 23, 2017 — RingCentral, Inc., (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today unveiled the next-generation of its flagship product RingCentral Office—an entirely reimagined user experience for collaborative-centric communications. The new offering is the industry’s first to deliver on the promise of unified communications in a single solution. It also includes new team messaging, chatbot, AI support, and 40 out-of-the-box integrations. The company will demonstrate the new version of RingCentral Office at Enterprise Connect 2017 in Orlando next week.

“RingCentral Office is the industry's leading solution that goes beyond unifying different modes of communication; it offers an all-in-one collaborative communications experience that is further enhanced by state-of-the-art chatbot and AI-based technology," said Vlad Shmunis, founder, chairman and CEO of RingCentral. “RingCentral is the only cloud provider to combine enterprise-grade telephony, audio conferencing, video, meetings, team messaging and collaboration in a single, easy-to-use solution. We believe it will transform workplace productivity and help workers get more work done with less effort.”

What’s new

  • Reimagining collaborative-centric communications: Today’s modern, distributed, and mobile workforce needs a next generation enterprise communications solution that provides an easy-to-use, unified experience to be able to communicate with team messaging, audio, video, fax, SMS, collaboration, and conferencing capabilities. With this new release, all of these capabilities are now provided in a simple, elegant, and consistent user experience across mobiles, tablets, and desktops.
  • Expanding open platform with team messaging APIs, plus chatbots and AI support: New open APIs and SDKs allow developers to embed messaging, collaboration, and task automation functionality into their business workflows and applications. The new solution now also interfaces with chatbot frameworks, including Hubot, Lita, and Botkit, to streamline and automate decision-making and information-sharing processes.
  • Adding 40 out-of-the-box integrations: In addition to open API support, RingCentral is introducing 40 team messaging integrations with popular business apps, bringing the total integrations under the RingCentral portfolio to more than 85. Example new team messaging integrations include: Salesforce, Zoho, Marketo, ServiceNow, Confluence, and Cloze.

The next-generation RingCentral Office provides a mobile-friendly experience for seamless, ease-of-use across any mode of communication. The new solution also ensures that IT managers have robust unified administrative controls, security, reliability, and scalability. For those businesses requiring added compliance, it also offers message logging options and meets HIPAA-compliant conduit requirements.

“We were looking to replace our existing communication system with one that would also give us a complete and integrated unified communications and collaboration solution,” said Sam Eakin, operations manager at Hawk Ridge Systems, a global provider of 3D engineering solutions. “Having a single solution from RingCentral to collaborate, share files, and make calls gives us much greater productivity. It’s much easier to get work done with our teams and customers, and as a result, we’ve seen cross-functional project timelines shrink from three months down to one month.”

Why now
For more than a decade, the unified communications industry has delivered multiple, unintegrated tools to address different modes of communication. The end-user experience has been complex, hindering productivity. For IT administrators, the manageability experience across various tools and vendors also has been poor and expensive to deploy. Additionally, enterprises have been weighed down with the inflexibility of various legacy on-premise systems.

According to a March 2017 survey commissioned by RingCentral,* the average US knowledge worker uses at least five tools to communicate at work. Of the 500 people surveyed, 73 percent said they are interested in having their communications and collaboration capabilities in a single solution. This same group reported that using this type of single solution could save 20–30 percent of their time, leading to greater productivity and efficiency.

*The Rise of Collaborative Communications Survey, March 2017, https://www.ringcentral.com/collaborative-communications.html

Availability
Team messaging integrations, chatbots, and APIs are now available. For more information, please visit developers.ringcentral.com

The next-generation RingCentral Office will be available to customers in limited release starting mid-April 2017.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.

©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, and the RingCentral logo are trademarks of RingCentral, Inc.

 

March 23, 2017

RingCentral Expands Real-Time Analytics to Empower Enterprise IT Teams and Business Department Leaders

BELMONT, Calif. — March 23, 2017 — RingCentral, Inc., (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced two new real-time analytics capabilities that provide deep levels of insight into the RingCentral Office® communications solution.

  • RingCentral Quality of Service Analytics gives enterprise IT teams the ability to anticipate and diagnose any voice quality of service issues impacting users globally before they escalate to critical problems.
  • RingCentral Live Reports empowers business department leaders to track customer interactions in real time to ensure they are receiving the best customer service.

“Enterprise IT organizations are demanding real-time reporting capabilities to deliver a high quality of communications services to their users,” said Jose Pastor, vice president of product management at RingCentral. “We are now bringing the industry’s most sophisticated reporting capabilities so IT and department leaders can easily monitor, analyze, and resolve issues proactively.”

RingCentral Quality Of Service Analytics:

  • Easy access to call quality detail for every business call by providing Mean Opinion Score (MOS) information. Measures jitter, latency, and packet loss, which can be used to troubleshoot network and Internet Service Provider issues.
  • Quick identification of any poor quality calls and patterns in problematic calls for immediate isolation, troubleshooting, and resolution. 
  • Powerful dashboards with graphic representations of call quality information and call locations with fast and easy drill-down capabilities so IT managers can ensure every conversation is coming across loud and clear.

RingCentral Live Reports:

  • Designed for business department leaders to ensure their departments are efficiently delivering the best customer interaction experience.
  • Customizable dashboards that provide real-time insight into call volume, employee availability, and customer hold time, among others.
  • Built to complement RingCentral Office capabilities, such as simple call queuing, call routing, call recording, monitoring, whisper and barge, and better enable departmental use cases.

NakedWines.com Manager Mark Hansen said: “Live Reports really helps us shine a light into what’s coming our way and proactively plan our department staffing based on these patterns and call volume forecasts. I can monitor the traffic on those queues and see who’s holding, how many calls we have taken on a queue, how many people we have available, how many missed calls, and what our service level is. I can also slice and dice the data on those queues very finely and ensure we have the right number of staff available to service our customers.”

RingCentral Quality of Service Analytics is currently available for beta customers.

RingCentral Live Reports is currently available as an add-on for RingCentral Office customers.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.

©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, and the RingCentral logo are trademarks of RingCentral, Inc.

 

March 2, 2017

RingCentral Awarded the 2017 Silver Stevie Award for Customer Service Department of the Year

BELMONT, Calif. — March 2, 2017 RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced it was awarded the Silver Stevie® Award for Customer Service Department of the Year. RingCentral was selected from among more than 2,300 nominations that spanned across virtually every industry, company size, and geographic location.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes several of the world’s leading business awards programs, including the prestigious American Business AwardsSM and International Business AwardsSM. The awards were presented during a gala banquet at Caesars Palace in Las Vegas, Nevada, with more than 650 executives from around the world in attendance.

“We are honored to once again be recognized by the Stevie Awards for our commitment to delivering an end-to-end superior customer experience,” said Walt Weisner, senior vice president of Global Customer Care at RingCentral. “Our approach puts customers at the center of everything we do, and we’re always raising the bar on the customer experience and professional services we provide. I’m extremely proud of our Global Customer Care team, as they consistently strive to go above and beyond to ensure our customers get what they need to be successful, and this recognition validates all of their hard work.”

“The Stevie Awards for Sales & Customer Service continues to be among the most competitive and fastest-growing of our awards programs,” said Michael Gallagher, founder and president of the Stevie Awards. “The growth of the program illustrates the importance of the functions highlighted—sales, business development, and customer service—to successful enterprises of all types, and how integral recognition in these domains are to building and maintaining corporate reputations.”

As a nominee, RingCentral was reviewed and judged by a specialized committee of judges selected by the Stevie Awards, which included past award winners and leading professionals in the customer service industry from across the world.

You can find additional information about the Stevie Awards here.

About the Stevie Awards
Stevie Awards are conferred in seven programs: The Asia-Pacific Stevie Awards, the German Stevie Awards, the American Business Awards, the International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at stevieawards.com.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.

RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

February 27, 2017

Zane Long, Vice President of Channel Sales at RingCentral, Recognized as 2017 CRN® Channel Chief

Belmont, CA, February 27, 2017RingCentral, Inc.(NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, announced today that CRN®, a brand of The Channel Company, has named Zane Long, Vice President of Channel Sales, to its prestigious list of 2017 Channel Chiefs. The executives on this annual list represent top leaders in the IT channel who excel at driving growth and revenue in their organizations through channel partners.

Channel Chief honorees are selected by CRN’s editorial staff on the basis of their professional achievements, standing in the industry, dedication to the channel partner community, and strategies for driving future growth and innovation. Each of the 2017 Channel Chiefs has demonstrated loyalty and ongoing support for the IT channel by consistently promoting, defending, and executing outstanding channel partner programs.

With a successful track record of over 14 years in the channel, Long has spent his career creating and launching national and international channel partner programs, while also developing business relationships with leading partners in the industry. In 2016 at RingCentral, he added 20 new key partners to the program, including Carousel Industries, Intelisys, and Avant, just to name a few. Previously, he served as Cbeyond’s national vice president of channel sales, and senior vice president of global partner sales for Genband.

“The executives on our 2017 Channel Chiefs list have distinguished themselves by building strong partner programs, developing and executing effective business strategy, and helping to advance the channel as a whole,” said Bob Faletra, CEO of The Channel Company. “They represent an extraordinary group of individuals who lead by example and serve as both invaluable advocates and innovators of the IT channel. We applaud their achievements and look forward to their successes in the coming year.”

"We are honored that The Channel Company has recognized Zane for this prestigious award,” said Ryan Azus, senior vice president of worldwide sales at RingCentral. “Zane’s leadership, vision, and extensive network have helped position RingCentral as a leading provider of cloud communications and collaboration solutions among the channel community. The debate between legacy on-premise systems and the cloud is over, as we’re seeing enormous traction among partners due to the demand for cloud solutions by their enterprise customers.”

The 2017 CRN Channel Chiefs list is featured in the February 2017 issue of CRN and online at www.crn.com/channelchiefs.

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@TheChannelCo names @RingCentral's Zane Long to @CRN 2017 Channel Chiefs list #CRNChannelChiefs www.crn.com/channelchiefs

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.

RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

About The Channel Company
The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers, and end users. Backed by more than 30 years of unequalled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelco.com

Copyright ©2016. The Channel Company, LLC. CRN and The Channel Company logo are registered trademarks of The Channel Company, LLC. All rights reserved.

 

February 9, 2017

RingCentral Announces Carousel Industries as Strategic Partner to Expand Cloud Communications Solutions into Enterprises

Belmont, CA — February 9, 2017 — RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced its new strategic partnership with Carousel Industries, a leader in communication and network technologies, professional and managed services, and cloud solutions. Through Carousel Industries, enterprise customers will now have access to RingCentral’s cloud communications and collaboration solutions to streamline business workflow and improve worker productivity.

“Large enterprises need solutions that meet their specific needs and allow for expansion as their business, communications, and collaboration requirements change,” said Jim Marsh, chief revenue officer, Carousel Industries. “Our account teams help advise enterprise clients on how to move beyond the complexity of their existing legacy on-premise communications systems to the flexibility and simplicity afforded by the cloud. RingCentral is a natural fit, and we’re already seeing huge enterprise demand for their solution.”

With more than 6,000 enterprise customers, including 35 of the Fortune 100, Carousel Industries has been recognized by CRN magazine as one of the top technology integrators, managed services, and cloud solution providers in the United States. The partnership with Carousel Industries broadens RingCentral’s sales presence by nearly 1,000 members.

“We’re thrilled to announce our partnership with Carousel Industries as we expand our channel partner program focus and presence in North America,” said Zane Long, vice president of channel sales at RingCentral. “Carousel Industries is a recognized consulting leader on cloud communications technologies for large enterprises. As a partner, we see the team at Carousel Industries expanding our ability to gain and support enterprise customers and large user deployments.”

RingCentral’s strong commitment to building a robust channel partners program, particularly with industry-leading master agents, is exemplified by the highly collaborative structure of the program. Committed to the success of current and future partners, RingCentral dedicates a subject matter expert to join the partner team and work with them to close the deal: full provisioning, full implementation, full customer service from RingCentral—full commission to RingCentral partners. Championing a strong relationship with the direct sales team, RingCentral’s partner program is centered around closing deals together.

For additional information, please visit ringcentral.co.uk/partner/overview.html and carouselindustries.com.

About Carousel Industries
Carousel Industries is a recognized leader in helping organizations evolve the way they communicate and orchestrate the flow of information throughout their networks. Carousel enables clients to connect and collaborate the way modern IT users demand and advance from their current network infrastructure to meet tomorrow’s standards. With deep expertise across a vast portfolio of communication, network, and security technologies, Carousel is able to design, implement, and support solutions tailored to meet the unique needs of each customer. By offering professional and managed services with flexible deployments in the cloud, Carousel ensures clients achieve agility and utilize technologies in the way most effective for their business.

Founded in 1992, Carousel serves more than 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solutions provider—including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, Carousel has more than 1,400 employees based in 27 offices, with three Network Operating Centers nationwide.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.

RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.