4.8
(14449 reviews)
Summary:
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Source: Google
5/5
Everyone we spoke with during the whole implementation was kind and patient! The phone system works very well with many features that we wanted!
Source: Capterra
5/5
great software! Pros: I like that it's basically like having a phone on the computer- all the features offered on ringcentral app are phenomenal. Cons: the thing i least like is that there are constant updates.
Source: Capterra
5/5
Digital Calls at your fingertips Pros: It's very user friendly, they have great customer service. Our company has their own account manager which happens to be very helpful. Cons: They recently increased their prices on lines with local numbers, the price did remain the same for digital lines so our bill is going to go up higher while other companies are offering better prices for the same services. Overall: up until this month everything has been great, once we found out about price change our account rep contacted us about the price which was great on their part but they did nothing to try to keep us as a customer due to our company being a long term customer. We are still in process of perhaps moving to a different service.
Source: Google
5/5
Source: G2 Crowd
4/5
"its fine but can do better" What do you like best? that it's very easy to use and that we can share our screen in just a click. What do you dislike? that when we screen share the other person or the person I have a meeting with has delays. I don't know if it's RC or my internet connection but it's disappointing we can't do a proper screen share. What problems are you solving with the product? What benefits have you realized? it loads not most of the time but some times. and that if the screen share can be less buggy.
Source: Google
5/5
Very accessible, nice people, free breakfast and lunch for employees. Very culturally diverse people.
Source: Gartner
5/5
RingCentral has allowed us to make better use of resources and optimize spaces RingCentral has improved the way in which we communicate internally in the company, the communication has now become more fluid and the processes have been automated thus opening up to a new stage of intelligent digital communication, this software is innovative and has a cloud platform that allows faster communication through the IP communication installed on each computer with internet connection of the company, this has allowed us to save on costs and optimize the use of workspaces.
Source: G2 Crowd
5/5
"Great tool for meetings and recording the meetings" What do you like best? I like that the conference and dial in number do not change. Once you are assigned a number, it is yours to use. What do you dislike? This is a good tool, I haven't found anything I dislike. Recommendations to others considering the product: It's a great tool to use. The calls are very clear and you can easily record a meeting to share with others. What problems are you solving with the product? What benefits have you realized? Collaboration with vendors, business users and internal team members.
Source: G2 Crowd
4/5
"Educational Support with Ring Central" What do you like best? I like that we can switch control between users. There are times that I need to see our programmer's page to see what pathway they are using or a sample of work within another computer program that I normally wouldn't be able to see. I can also jump in and share my screen when needed. I feel it is even easier than working together in person since we can talk and show screens at the same time. What do you dislike? Sometimes when switching between users as the host in sharing a screen, it will "freeze" or not allow you to continue smoothly between the transitions. I have had times that whoever logs in to the call first has the most success with sharing their screen, but they may not necessarily be the facilitator to the meeting, so there should be a better transition. Recommendations to others considering the product: Try to have whomever you want to lead the meeting be the first person to log in. They seem to have the most fluid control. What problems are you solving with the product? What benefits have you realized? The main problem we are solving is having people all of the country need to come together for a meeting. We need to be able to see, hear, and share screens without having to come together in person. A problem we are solving is that the visual screen share option is incredibly helpful compared to strictly a phone conference. I can show files/examples of what I need and I know we are looking at the same information. Another benefit is being able to have multiple people on the line.
Source: Capterra
3/5
Good support Pros: The support staff is very responsive, both by chat and phone call. They go above and beyond to help with any issue. Cons: It is very confusing to add a new line. Sometimes it seems like certain lines I purchased were not available for use. Very confusing sometimes. Overall: Makes organizing our office very useful. Just need to learn more about how it's done.
Source: Capterra
3/5
Good product.. Too expensive for small business esp compared to Google Voice Pros: Many options and functions Ability to customize your entire phone tree Easy routability for extensions. Cons: Too complicated for small business, not as phone savy. Too expensive for small business not wanting all those features. Overall: The trial was alright. Was not able to fully use all the features, due to not porting my number over..
Source: Capterra
5/5
Great shared phone system! Pros: Our team is able to share a phone number and assign who checks text and voicemails each day for our recruiting team. Cons: The way we are using the system, no one can answer the call as someone is calling, we always have to listen to the voicemail and call them back
Source: BestCompany
5/5
Very thorough training and setup. This system has been very easy to work with and support is extremely responsive with answering question. I'm very happy with the product and service.
Source: G2 Crowd
4/5
"Meetings are made easier!!" What do you like best? We have incorporated ring central with outlook for our scrum meetings. What do you dislike? Changing from the regular outlook meetings to ring central could be a bit overwhelming at the beginning. Specially, if you are not very familiar with the software. What problems are you solving with the product? What benefits have you realized? Security issues on meetings were resolved by switching to Ring Central.
Source: Google
5/5
Source: Capterra
5/5
User friendly Pros: I also have the ring central app that allows me to fax from my phone as well as from my pc. I love that it is paperless. Cons: There is nothing that I do not like about this software. It is the best I have used by far. I will continue to use it. Overall: I realized it is some much easier keeping in touch others by using this program.
Source: G2 Crowd
4/5
"Cost Effective, mobile friendly and intuitive" What do you like best? I like that the RingCentral Phone and Meeting is now combined and now available as Glip or RingCentral. All in one app for everything you need for video calling/conferencing, calls, faxing, accessing contacts, setting up meetings/recordings and direct messaging. I also like the outlook plug-in that helps us to attach Ring Central meetings while setting up appointments like Skype. Call Flip and forwarded phones ring Simultaneously or Sequentially is something which I like personally so that you can use more than one device to receive calls or stay connected during urgent project deliveries/deployments. When some external no calls you, you can see the registered name, caller id automatically which I think is very cool.We can also use more than one caller id when calling someone from RingCentral. (Admin can restrict the company caller ids, but we can select the one we would like to use in the App.) We are also using HD Videoconferencing using RingCentral Rooms. RC Rooms allows you to start, join and manage conferences using an iPad controller, camera and speakers. Annotation options that I use during screen share are larger than any other similar tools including Skype. Recording feature allow either audio/video or both. Integration options with JIRA/One Drive/Marketo/Salesforce. What do you dislike? Sometimes the calender from outlook does not show or sync up meetings if they are Recurring ones. We also tried reaching customer service they were not sure if it was because they recently (less than 2 weeks) migrated RingCentral Phone & Meeting to RingCentral. RingCentral have issues with the analog faxing. Recommendations to others considering the product: Glip is one stop for all call, meeting, screen share, HD video/audio conferencing, messaging tool. Outlook plugin for RingCentral really makes life easier for traditional users to set up meetings. What problems are you solving with the product? What benefits have you realized? Add more than 100 users without any significant quality issue with audio or video. Centralized team meetings, conferences, screen shares, calling, accessing contacts, direct messaging, texting etc. Schedule meetings from outlook. Call forwarding and handling from phone/cell phones. Access your Outlook or Google Calender, also your Team's events.
Source: G2 Crowd
4/5
"Excellent meeting tool with low overhead" What do you like best? Ring Central Meetings is extremely easy to use and has a join from browser option that works with external clients What do you dislike? There are too many places where you control your settings for meetings, the RC meetings app and the online portal. Recommendations to others considering the product: RingCentral meetings is a great conferencing tool. What problems are you solving with the product? What benefits have you realized? We are holding client meetings, interviews and such with Ring Central Meetings. The benefits have been great, this is a good product.
Source: BestCompany
5/5
Great Service when I have technical difficulties! I transferred from Nextiva and I am very happy so far! What an upgrade in phone system technology and Service level
Source: Google
5/5
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