4.7
(9997 reviews)
Summary:
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Source: G2 Crowd
4/5
The Future of Work Phones What do you like best? I like how I have my own phone number AND an extension. I also love how I can text and fax on my RingCentral app. Having these features combined into one program that I even download on my cell phone, making it so easy to communicate with my customers, and separate my work from my private life. What do you dislike? Sometimes RingCentral lags, and I can't hear my customer or vice-versa. Sometimes the line has static, or the voice on the other end sounds warped. This is usually fixed if I hang up or call again, but it definitely gets annoying. The problems occur because Ring Central is connected through the internet, so if the internet is down, so is Ring Central. Recommendations to others considering the product I recommend this product, but be patient in the beginning because there may be some issues to work out while getting it set up. The customer service is great though, and there are so many options with this product. What business problems are you solving with the product? What benefits have you realized? Ring Central benefits my business because now each person has their own direct work phone number, as well as their own extension. The app is easy to use, and shows text messages and voicemails which are easy to access. Ring Central is also integrated to other apps I used, such as Tenfold. Another cool feature that I have access to is that my phone is integrated with my manager's phone, so if someone calls him and he can't pick up my phone rings, and vice-versa.
Source: Capterra
5/5
Great and Easy to use Pros: It is very easy to use and is a great tool to be in contact with our clients and caregivers. I love using the texting feature on the computer. Cons: There really isnt anything that I dont like. I would have to say though that the faxing feature could be upgraded just a little, making cover pages can be a little confusing. Overall: Easy communication with our caregivers and clients. Use of the software on cellphones. Faxing capabilities. Call conferencing.
Source: Google
5/5
Source: G2 Crowd
3/5
Great features What do you like best? I love how customize-able RingCentral is. What do you dislike? customer support - i've had multiple questions on setting different features up and have come across multiple support specialists that did not know how to help me without putting me on hold multiple times for extended periods of time. What business problems are you solving with the product? What benefits have you realized? It's essential for day to day operation, especially with our Customer Support team.
Source: Capterra
5/5
Excellent cloud phone system for small business! Pros: Ring Central is extremely easy to use and set up. Reliability is second to none and it has allowed me to seamlessly integrate our corporate phone system across three offices spread out around the country. The online and desktop experience is superb and well-liked by all employees. The app for smartphone makes it very easy to use your mobile device just like the desk phone and you can call all internal and external contacts on the go just as if you are at your desk. The cost is much lower than we were paying before and the best thing about Ring Central is that it involves no hardware (except for the phone) so no risk of server issues or need to ever pay anything for these. Their support is excellent and whatever very minor issues that have come up were quickly resolved via online chatting. Switching our corporate phone system to Ring Central has been one of the best things our company has ever done. Overall: Seamless phone integration across multiple offices, a greatly reduced cost, and higher reliability and redundancy.
Source: G2 Crowd
5/5
Perfect Phone and Fax Service What do you like best? RingCentral flawlessly answers our calls with multiple extensions, giving the impression we are a much larger company than we are. Also, the fax service is totally dependable. What do you dislike? The desktop version can at times be slow. Also, RingCentral has recently raised their rates without warning It just showed up on our monthly statement. Recommendations to others considering the product Don't over-estimate your needs. You can always add on more features as you need them. What business problems are you solving with the product? What benefits have you realized? Our calls are seamlessly directed to the right extension and we can fax from the desktop, iPhone of iPad.
Source: GooglePlay
5/5
I have been using RingCentral for my office for almost two years, and had the app on several phones. I have not had any of the issues noted by other reviewers. Sound quality is clear, the app integrates well with my contacts, and I believe that I am able to more efficiently interact with clients that with previous, inferior setups. The app works well on both our high end and mid level android devices.
Source: G2 Crowd
5/5
Best Cloud Based VOIP Solution Out What do you like best? Ease of use, setup, and scalability! They offer many ways to use the system, rather it is from a cell phone, desktop, or traditional desk phone. What do you dislike? Bandwidth. Make sure that you have adequate internet speed to handle the load of the phone system and other internet needs. What business problems are you solving with the product? What benefits have you realized? It has solved my communication needs. Rather it is voice, fax, text, or setting up web meetings. RingCentral has it all.
Source: Capterra
5/5
Best softphone ever Pros: This tool is great for any company. Our call center gets everything it needs with Ring Central. Many reports available and calls are recorded automatically which is great. Cons: Even the automated recording is fine, sometimes you need to securely pause the recording to avoid saving sensitive information. I do not see that option available
Source: Capterra
3/5
RingCentral is pretty straight forward and easy to use voip phone system Pros: The features are easy to use, they are easy to customize and you can do a lot of changes remotely and through mobile app which is definitely a plus. Cons: Ringcentral is quite pricey. There are limited phones as well and support is quite hard to reach and can be difficult addressing and resolving an issue.
Source: GooglePlay
3/5
Great product but when installed, deletes local photo editor.
Source: Capterra
5/5
High functionality Pros: Easy to use for conference meetings and screen sharing. Lots of functionality and helpful when coordinating with groups. Cons: A little bit bulky of an interface to deal with, but other than that, there's not very much not to like!
Source: Google
5/5
Source: G2 Crowd
4/5
Easy to use application What do you like best? I like how easy it is to program extension settings. When I am away from the office, it is very simple to setup rules about when to forward to my cell. Also, I like how simple the compose fax feature is. What do you dislike? You cannot program extension settings in the desktop application, only the web portal. What business problems are you solving with the product? What benefits have you realized? I work remotely often and it is important that my customers are able to reach me when I am out of office. Ring Central allows me to be available anywhere.
Source: GooglePlay
4/5
I have been using this service for a long time now and it's helping my business grow. There are some more tweaks to be made for improvement.
Source: iTunes
5/5
Version : 9.4.0 My go to Fax Wonderful service!!!
Source: GooglePlay
3/5
I'm having generally good luck with it so far, and It's not an awful app -- but the way in which it's organized could use some improvement. We have some call quality issues and we notice a lot of background noise on our calls, but we're not sure which part of whose network is behind the quality - and I don't know who owns the background sound problem (my hardware or their software). I believe this should be quite usable for most people, it just has some room for a little improvement that I think could make it a lot easier for the users. I will put my feedback suggestions for the developer through the app's Send Feedback Email link - which I did finally locate (tap your icon/identity on the top left, then go to About) so I don't bore you with them here. :-)
Source: G2 Crowd
4/5
Ring Central great for calling on Wifi What do you like best? Ring Central makes calling from anywhere easy. I can call from an App on my Macbook, from an App on my Phone, from my actual cell or office phone, and vis a versa on receiving calls. Better yet, I can even push a call from the app on my computer to my cell phone in the middle of a conversation without a disruption if I need to be on the move. What do you dislike? Ring Central doesn't have (or hasn't offered us) anything beyond 'click to dial'. Ideally we would have access to a more powerful 'Power Dialer' type product as well. Recommendations to others considering the product Make sure that you have strong access to Wifi throughout your office. What business problems are you solving with the product? What benefits have you realized? Calling prospects and partners.
Source: iTunes
5/5
Version : 9.4.0 Best Communications app for Small- Enterprise level Businesses I have been with RingCentral for years now and the keep getting better and better. I have a small company with only 2-8 active agents at any given time. Even with such a small group RC treats me like a Fortune 500 Enterprise. Great support and most importantly, IT JUST WORKS! I have deployed the main RC Phone system using iPhones and iPads as extensions and have the RC Windows and Google Apps for in office use. RC Meetings is great and I am just toying around with Glip. I recommend this Communications system to anyone starting a business or have an existing enterprise.
Source: G2 Crowd
4/5
Great for people on the go! What do you like best? I like that calls to my desk can be directed to my cell. What do you dislike? If the internet goes out, so does your phone. Recommendations to others considering the product Make sure you have a trustworthy internet connection and a backup plan in place should you lose internet connection. Aside from that- the features are great! What business problems are you solving with the product? What benefits have you realized? We have customer service representatives that are able to use tons of features offered by Ring Central. It is great for businesses operating in that capacity.
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