4.8
(14308 reviews)
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5/5
Freakin Excellent - Should have done it sooner I have been meaning to install this since we signed up to Ring Central over 1 year ago. For some reason I thought it was going to be a big effort to install. I was wrong, it was so simple. It took less than 30mins to install, figure out, and customise a few things to make our salesforce work better for us. I did it on a Friday afternoon and the whole team was using it by 8:30am on monday morning. It's simple, it works, and it's much quicker. It may not seem like a lot of extra time, but the time it saves just being able to click on a phone number is massive. Plus our number of call logs have quadrupled, which has made it heaps easier to know what's happened with our customers. Before I installed the app I looked at the reviews and I got a bit concerned. After installing and using for 1 month, I cannot understand what the haters are talking about. install it!
Source: G2 Crowd
4/5
"Ring Central" What do you like best? Clear communication, and great screenshare features (we do online demos) What do you dislike? control bar could be a little more aesthetically pleasing Recommendations to others considering the product: Go for it! What problems are you solving with the product? What benefits have you realized? Quick way to hop on a screenshare with a customer
Source: Trustpilot
5/5
It's VOIP, learn! Sales = they want your business, you should understand what your getting yourself into and someone with good vendor management skills should take that on. Yes, sales is going to tell you what you want to hear, can they deliver, well maybe. I'll let you know now not to rely on your sales rep for best results. Support = better than all others I've had the experience of working with. Many of them come from other telecommunications companies and they shared in my experience how terrible the Windstreams are of the world. The fact that Windstream slowed my process down and dragged it out 4-5 months is insane. Now VOIP is not for everyone and certainly all those that have started working before having to use a soft phone on your computer will hate it. Why, because of change. Thankfully I can show the savings and combining of multiple services to management who welcomed the change. Therefore expect your employees to hate it, but eventually understand that's how all businesses will function if they haven't already. Customer Service (online) = the absolute best thing about RingCentral is their online customer service. If you don't mind jumping onto instant message and getting step by step directions as well as them porting into your phone lines to assist, then you are going to have one of the easiest experiences I have ever had. Listen new processes and procedures take time to learn, if your willing. Their customer service reps each and every time solved my issue or completed my request because I knew what I was doing. Hands down the best! In Summary, Sales is Sales.. expect to be let down. Do yourself a favor and take accountability and ownership to learn how your VOIP services work. Rely on Support and Customer Service to help get you there. By the end you will be the master of your phone system and services. - Non-IT Guy can do it, you can to.
Source: Getvoip
5/5
I was using an entry-level VoIP provider system before and RingCentral had been recommended by a company I was doing business with. I like RingCentral better since it’s a next-level phone system and has more features, one of which is the recording that I use on every call/Meetings. Their team is also a pleasure to work with, professional and Efficient. Highly Recommended
Source: Trustpilot
5/5
We have had Ring Central since 2013 We have had Ring Central since 2013. The first year was touch and go, mainly I see now by many factors. After the first year, having to close the account and reopen it, due to so many people trying all manner of remedies, we finally figured it out. Voice over IP had its challenges, at least in our area. After the initial year, in which I felt like I too worked for Ring Central. I was on the right track. We worked out all of the issues preventing us from having the system we wanted. Now, the staff I had and believe me, I worked with many, sometimes having a new person daily, were all very helpful. Not one lost their temper or sounded short with me. Each person tried something new, which did not always have good results, but their desire to succeed was strong. To this day, when I have a question about anything, they are always accommodating and answer or fix it. I am confused about some of the e-mails I read. Never have the staff been unpleasant or failed to resolve the issue. Other than our 1st year, it has been a far better relationship than our cell carriers or land line carriers!
Source: G2 Crowd
5/5
"Great communication tool " What do you like best? Very user friendly! Can go back and edit your message What do you dislike? Sometimes takes too long to initiate and join a video call. What problems are you solving with the product? What benefits have you realized? Communicating with managers and coworkers around the world
Source: G2 Crowd
4/5
"Ring Central is a great tool!" What do you like best? I like the absolute ease of use. Within minutes, I was up and running. Its use is very intuitive. What do you dislike? I would prefer that it wasn't a download, but even that was pretty pain free. What problems are you solving with the product? What benefits have you realized? Inter-departmental training.
Source: BestCompany
4/5
They are fantastic. Their customer support is generally very good. Their system downtime is extremely limited. On very rare occasions a very small percentage of the phones might be down in the office for up to 30 minutes and then it's back up all by itself. I think they take security seriously. I notice they encrypt and change default passwords with stuff dealing with configuring phones, unlike other companies I've tried. They only get a star off because tracking calls' origin and displaying it on a phone, and tracking that can be difficult. Also, callerID company-wide must say the same thing, so we've had to create another "generic" account we use when it doesn't want it to say our primary company name.
Source: G2 Crowd
4/5
"Decent Quality" What do you like best? It is pretty easy to set up for non-technical people. What do you dislike? Changing the presentation can be confusing to use especially with low tech people. What problems are you solving with the product? What benefits have you realized? Everyone can join via phone and computer and can share screen.
Source: G2 Crowd
5/5
"Perfect meeting tool" What do you like best? Connects easily even for last minute meetings What do you dislike? They have to download another app which can take extra time for new users What problems are you solving with the product? What benefits have you realized? We have meetings from our phone
Source: G2 Crowd
4/5
"Great tool for everyday video conferencing" What do you like best? RC is so easy to use. You can schedule meetings in advance or simply start one and send an invite. Meet with one or several people at once, share a file or your desktop with the click of a button. Chat and more are completely integrated. What do you dislike? Some of the controls are not easy to find initially. For example, to join a call, you have to click on Video, even if you're joining an audio call. And you can't easily connect your desktop with your phone when dialing in, so there are often two different "connections" for the same person if using both laptop and mobile (I might do this sometimes if there's a poor connection or if I want to have mobility -- not be tethered to my desk -- during the meeting). Recommendations to others considering the product: Ring Central is a really good product. We tried other VoIP systems before selecting RC and made the decision based on the pricing and support. What problems are you solving with the product? What benefits have you realized? RC Meetings makes it so much easier to have everyday video calls. With our remote workers, we can have regular "face time" with team members and colleagues. This benefits everyone on a project. We can have a group of people on a call and see each other easily. The video is much more reliable than Skype or WebEx too.
Source: G2 Crowd
4/5
"Ring Central Review " What do you like best? Ring Central meetings are very convenient to log on to and also the connectivity on video is very good What do you dislike? At times, we cannot hear on some calls for inbound calls What problems are you solving with the product? What benefits have you realized? Its better than our last system and quicker to connect and messages also come on the same app
Source: G2 Crowd
4/5
"Excellent Application to promote Meetings and the Screen Share ability!!" What do you like best? For my business application, the best feature I have found within RingCentral Meetings is the ability to seamlessly screen share. We are able to invite attendees to a meeting and provide a visual display via the screen share to effortlessly communicate ideas. What do you dislike? As of current my team and I have yet to discover a dislike for the RingCentral Meetings. This app has satisfied all of our needs and requests to complete our goals! Recommendations to others considering the product: If you are looking at RingCentral Meetings as a solution, I would absolutely advise it. RingCentral Meetings has been crucial in all of our organizations department meetings using the Screen Share ability to communicate data and even provide Training! What problems are you solving with the product? What benefits have you realized? A large area of concern we had previously was that our organized meetings did not have the Computer Screen Share capability. Thus, meeting communication was limited to audio only. As this was a problem within our organization, we began using RingCentral Meetings to host all organized meeting events. Our communication and goal completion has become much more efficient!!
Source: Capterra
4/5
Best phone service we have used Pros: I like how streamlined the service is. The app works perfectly, we have used other services and we had trouble with the app and we have never had a problem using the desktop or app versions. Cons: I feel that changing voicemail is a little complicated but once you get the hang of it, it is easier. There are many different options which are great because you have a regular voicemail and after hours. Overall: I have been very happy with the service, I love the app version so if I have to step out of the office I can still take calls.
Source: Capterra
4/5
Love this phone software Pros: I like how RingCentral allowers users to get a private phone number without a having a hefty bill. It makes calling so much easier when you do not want to use your personal number. Cons: I do not think that I have any cons about this software. RingCentral is very convient for me when having to call other clients Overall: My overall experience would be great. I have not had any issues with the software so far
Source: BestCompany
4/5
Efficient no wasting time courtesy well received Very accommodating with signing up and putting lines on nintey day hold
Source: Trustpilot
5/5
Great customer service (and better phone service than competitors) While looking for a VoIP service provider to use for my business lines, I started to give up hope after seeing so many bad reviews for seemingly all of the main options. First, I tried Nextiva, but both the phone service and the customer service were horrible. At one point people calling the business number were only hearing an error message 90% of the time, for over a month. Nextiva didn't take it seriously at all, and we had to cancel our service with them. Earlier this year I opted to try RingCentral, and so far so good! It was easy to pick a custom number, the phone service has seemed pretty solid so far, and their customer service team has been amazingly helpful. Every time I've contacted support for anything, they were friendly, professional, communicative, patient, informative, and helpful. The app is also straightforward, reliable, and easy to use. When a company I was working with previously closed, RingCentral went out of the way to give us a partial refund, even though legally they didn't have to. Based on my experiences so far, I would highly recommend RingCentral to anyone.
Source: BestCompany
5/5
I am new to RingCentral and so far have used only their Fax service. I am very impressed with their lever of Customer Support! I have spoken with them on the phone (Yes! an actual person on the other end) and I have chatted with them with questions. They are very helpful, knowledgeable and don't end the call or chat until my questions are completely answered or resolved. I would highly recommend RingCentral!
Source: G2 Crowd
4/5
"Good experience with easy to use interface" What do you like best? Ringcentral meetings allows easy connectivity in a few simple steps. No issues while in a meeting. Able to share screen with many people. What do you dislike? Had issues with audio dial in. Sometimes line got choppy. What problems are you solving with the product? What benefits have you realized? Hosting meeting with remote colleagues and sharing screen
Source: BestCompany
5/5
We have been using Ring Central for our land lines and our cell calls and have no issues. We are always give the top attention we need and we encuorage anyone that needs a realiable phone system to check them out.
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