How RingCentral Call Routing or Call Diversion Work
Your calls will be diverted according to your present instructions. In the answering rules section of your online account, you can select "Diver my Calls", then input the phone numbers and set the order and succession of how those numbers will ring.
For example:
Ring telephone number xxx-xxx-xxx0. If no answer after two rings then...
Ring telephone numbers xxx-xxx-xxx1, xxx-xxx-xxx2 and xxx-xxx-xxx3. If no answer after four rings then...
Ring telephone number xxx-xxx-xxx4. If no answer after four rings then...
Send to voicemail
Follow Me: (Hunt Group Routing)
In the event that you will be at one phone number temporarily (such as mobile number), you can simply tell your system to follow you on that number. Just log into your account, go to Call Diversion options and input the temporary FollowMe number. You can set that up from your phone, online account or Call Controller.
Call processing/routing
See Answering Rules for full details on how to set up your system to automatically answer and route calls to the proper extensions or outside telephone numbers per your unique business needs.
Call Diversion
