Read the Call Centre Trends Series
Keep up-to-date with this 14-blog post series by bookmarking this page. New articles posted every week.
Call & Contact Centre Agents & Infomation
In this first article in the series, we’re going to get into what call centres are, how they work, and who they serve.
Inbound Vs Outbound Calls
In our first post, we took an overview of contact centres. Now, we’re going to discuss call handling