In today’s ultra-competitive business environment, good customer service has never been more important. There’s an adage – “the customer is always right”. Even if this isn’t technically true, it’s nevertheless … Read more “What is Webchat? The Definitive Guide: Examples, Benefits and Uses”
As part of our support for International Women’s Day “Choose to Challenge”, we invited women in leadership to discuss their views on gender inequality and related issues. While we have heard … Read more “International Women’s Day Ringside: Collette Easton”
As part of our support for International Women’s Day “Choose to Challenge”, we invited women in leadership to discuss their views on gender inequality and related issues. Last week, we heard … Read more “International Women’s Day Ringside: Louise Newbury-Smith”
In today’s digital world, most companies recognise the value of social media. With roughly 4.2 billion active users across Facebook, Twitter, and Instagram, it represents a vast, lucrative market. Social … Read more “Essential Social Media Marketing Tips for Customer Service”
Developments in technology have disrupted practically every industry. From construction to retail, we constantly find new ways to optimise business processes thanks to technological advances. One monumental shift in the … Read more “Best 17 UK Video Conferencing Software”
As part of our support for International Women’s Day “Choose to Challenge”, we invited our female leadership to discuss their views on gender inequality and related issues. Earlier in the week, … Read more “International Women’s Day Ringside: Fatima Chawdhury”
Your customer support effort is often the first impression that people interested in your products and services get, so it’s important that it stands out for the right reasons. Many … Read more “Getting Your Contact Centre SMS and Other Messaging Right”
Networking with colleagues and making small talk in-between work is a part of standard company culture. These moments help the team bond better and bring them closer. Water cooler conversations … Read more “How to Create Opportunities for Virtual Water Cooler Conversations in a Remote Team”
Whether you’re starting in business for the first time, or you’re already running a successful company, the importance of an effective marketing strategy must not be overlooked. It could mean … Read more “The Marketing Mix and the 4 Ps of Marketing: The Definitive Guide”
