Some of us take technology for granted. Think about it. Sending a quick WhatsApp to check in with colleagues or friends, using an app to learn a new language or … Read more “Global Accessibility Awareness Day: 4 Things Businesses Should Know”
As customer expectations continue to skyrocket in the wake of a pandemic that made the world switch to more digital means, organisations must keep up by making use of technology … Read more “What is a Virtual Agent: The Uses to Contact Centres & User Experience”
How we work today feels very different to how it did just a year ago. With the proliferation of hybrid working, we face new challenges. Meeting fatigue, back-to-back meetings and … Read more “New AI features and more to overcome hybrid work frustrations”
How important is making any sort of call? It could be calls to or from customers, business calls to suppliers, and calls between your employees, whether based in one location … Read more “Google Voice Alternatives: 10 Picks for Businesses UK”
Welcome to Ringside. For new readers, this series asks inspiring people from all sorts of roles about their experiences in business. Beyond this, we like to hear all about what’s … Read more “Ringside: Insider Interview with Amy Curbelo”
When you hear the term team huddle, the first thing you probably picture is a sports team, standing in a circle, the captain saying a few encouraging words before play … Read more “Team Huddle: How to Implement a Short Productive Team Meeting”
Call centres are hubs of communication, whether they’re used for sales or customer support, so it’s important for call centre agents to make a good first impression. Without the right … Read more “The Top 10 High-Quality Call Centre Headsets You Can Pair With RingCentral Phone Systems”
In an increasingly remote working landscape, business communication has taken a much more digital form. Without the watercooler work chat and incidental brainstorms in the corridors of the office, businesses … Read more “The Best Workplace Chat Software Alternatives for Business”
Whether you sing as a side-hustle or talk to customers and colleagues throughout the working day, the human voice holds real importance. World Voice Day (16th April) was set up as … Read more “World Voice Day: Why Voice Communication Matters in a New Era of Work”