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A New Dawn for UK Higher Education: Blended Learning Becomes the Norm

by Ashima Bhatt
  • UC - Collaboration

17 Long-Time Remote Workers Share Their Top Tip for Staying Productive at Home

by Preston Lee
  • Cloud Communications

How to Run a Virtual AGM in the New Age of Disparate Teams

by Zofia Bobrowicz Cohn
  • UC - Collaboration

What is Webchat? The Definitive Guide: Examples, Benefits and Uses

In today’s ultra-competitive business environment, good customer service has never been more important. There’s an adage – “the customer is always right”. Even if this isn’t technically true, it’s nevertheless … Read more “What is Webchat? The Definitive Guide: Examples, Benefits and Uses”

Daniel Yin
Daniel Yin Author
Collette Easton Ringside interview with RingCentral
  • RingCentral News

International Women’s Day Ringside: Collette Easton

As part of our support for International Women’s Day “Choose to Challenge”, we invited women in leadership to discuss their views on gender inequality and related issues. While we have heard … Read more “International Women’s Day Ringside: Collette Easton”

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Samantha Clayton Author
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  • RingCentral News

International Women’s Day Ringside: Louise Newbury-Smith

As part of our support for International Women’s Day “Choose to Challenge”, we invited women in leadership to discuss their views on gender inequality and related issues. Last week, we heard … Read more “International Women’s Day Ringside: Louise Newbury-Smith”

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Samantha Clayton Author
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  • Customer Experience

Essential Social Media Marketing Tips for Customer Service

In today’s digital world, most companies recognise the value of social media. With roughly 4.2 billion active users across Facebook, Twitter, and Instagram, it represents a vast, lucrative market. Social … Read more “Essential Social Media Marketing Tips for Customer Service”

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Tyler Dickey Author
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  • UC - Collaboration

Best 17 UK Video Conferencing Software

Developments in technology have disrupted practically every industry. From construction to retail, we constantly find new ways to optimise business processes thanks to technological advances. One monumental shift in the … Read more “Best 17 UK Video Conferencing Software”

Sam O'Brien
Sam O'Brien Author
Fatima Chawdhury interviewed for international women's day by RingCentral
  • RingCentral News

International Women’s Day Ringside: Fatima Chawdhury

As part of our support for International Women’s Day “Choose to Challenge”, we invited our female leadership to discuss their views on gender inequality and related issues. Earlier in the week, … Read more “International Women’s Day Ringside: Fatima Chawdhury”

Sam headshot scaled
Samantha Clayton Author
Woman Using SMS on Smartphone While Clothes Shopping
  • Business Trends - CX

Getting Your Contact Centre SMS and Other Messaging Right

Your customer support effort is often the first impression that people interested in your products and services get, so it’s important that it stands out for the right reasons.  Many … Read more “Getting Your Contact Centre SMS and Other Messaging Right”

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Chris Goryn Author
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  • UC - Collaboration

How to Create Opportunities for Virtual Water Cooler Conversations in a Remote Team

Networking with colleagues and making small talk in-between work is a part of standard company culture. These moments help the team bond better and bring them closer. Water cooler conversations … Read more “How to Create Opportunities for Virtual Water Cooler Conversations in a Remote Team”

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Adela Belin Author
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  • UC - Collaboration

The Marketing Mix and the 4 Ps of Marketing: The Definitive Guide

Whether you’re starting in business for the first time, or you’re already running a successful company, the importance of an effective marketing strategy must not be overlooked. It could mean … Read more “The Marketing Mix and the 4 Ps of Marketing: The Definitive Guide”

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Jatinder Dub Author
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