RINGCENTRAL OFFICE®

Premium Call Recording Service With RingCentral

Easily record inbound and outbound calls with automatic or on-demand call recording.

Improve Your Customer Service With
Automated Call Recording

Improve Your Customer Service With Automated Call Recording

Performance tracking is vital if you want to improve the customer experience or generate more sales. Call recording can help you preserve vital call data you can then use to develop the overall performance of your contact centre. Tracking inbound and outbound calls from different departments can help you to identify opportunities for capacity building.

Try an Easy to Use Call Recorder

RingCentral call recording solution is used by 300,000+ business owners. The call recording management platform can be set up with a few simple clicks, and admins can set it to record calls from one or multiple users. Advanced settings allow you to record telephone calls made anywhere on your phone system - from any user’s desk phone, VoIP number, or smartphone (with the RingCentral mobile app).

3 Ways RingCentral Can Help You Monitor Your Business

As any business owner will inform you, monitoring the daily company operations is essential to improving customer satisfaction. If you do not know what is happening on the frontline, how can you react to problems and offer a quick solution? Here are 3 ways that our call recording system can help you to keep an eye on what is happening so you can manage your business properly:

  • Monitor one or multiple phone calls to keep a track of the productivity of your call centre team.
  • Track calls of any staff member across numerous devices in your telephone system, including mobile call recordings.
  • Quickly select voice recordings from both incoming or outcoming calls for quality control.
“From receptionists to the executives, everyone is delighted with our new system. Migrating communications to RingCentral was the best move we have made.”
Marika Clemow
Director of Operations, Auction Technology Group

Configure Automatic Call Recording Options

The RingCentral call recording management service is simple to use with advanced functionality to meet your business needs. Key features of this call recording service include the ability to:

  • Automatically record incoming calls for all departments, or just specific users.
  • Opt to play a short tone or privacy notice during all outbound calls to remind the parties that their phone conversations are being automatically recorded.
  • Users who have automatic call recording enabled are informed via email that their calls are being recorded. They are instructed how to access the recorded calls through their call logs.

Configure Automatic Call Recording Options

The RingCentral call recording management service is simple to use with advanced functionality to meet your business needs. Key features of this call recording service include the ability to:

  • Automatically record incoming calls for all departments, or just specific users.
  • Opt to play a short tone or privacy notice during all outbound calls to remind the parties that their phone conversations are being automatically recorded.
  • Users who have automatic call recording enabled are informed via email that their calls are being recorded. They are instructed how to access the recorded calls through their call logs.

Can You Instantly Access, Download and/or Playback Calls?

With RingCentral, you can store audio files for up to 100,000 recordings in each account and save them online for 90 days. Download individual or multiple recordings on-demand for review and playback. This functionality can help with dispute resolution, allowing you to assess the situation fully. It's especially useful for training purposes, enabling you to use real telephone conversations as examples.

Call Recording FAQs: What is Call Recording and how can it be used to improve your business?

How does on-demand call-recording work?
  • On-demand call recording needs to be enabled by an administrator with a RingCentral login for all users on the account. To record any call, simply type *9 (on a desk phone) or click Record (in the mobile or desktop app) after the call has connected. Dial *9 or click Stop to stop recording.
How does automatic call recording work?
  • Once activated for an extension, an automatic call recorder will capture the incoming and outgoing call on your chosen extension. The feature can also be enabled to automatically record all inbound calls made to specific phone numbers, departments, or persons.
How many recordings are stored, and how long are they saved?
  • Recordings are automatically saved in call logs for up to 90 days, with up to 100,000 recordings per account. You can download the audio recordings for your records or playback in the future. The RingCentral call recording service offers instant access.
Which customers are eligible for call contact recording?
  • All RingCentral customers can use the on-demand call recording features. Automatic call recording is available exclusively to RingCentral Office Premium and Ultimate accounts. Please contact the RingCentral sales team at 0800 098 8136 for options, prices, and details.

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